Volvo Cars Silver Spring - Service Center

I’ve been coming here for close to 35 years and always receive excellent service. Jose is a knowledgeable rep. Always courteous, willing to help and answers all questions. receive excellent service. Jose is a knowledgeable rep. Always courteous, willing to help and answers all questions. More

Very professional and knowledgeable. Service Department is AWESOME!!! Jose is so humble and caring and makes you feel comfortable as he explains whats going on and what is needed with Service Department is AWESOME!!! Jose is so humble and caring and makes you feel comfortable as he explains whats going on and what is needed with your car. Excellent on all counts. More

Excellent customer service! Jose is very professional and treats customers with excellent care! Customer since 2015 Jose is very professional and treats customers with excellent care! Customer since 2015 More

Great personalized customer service from the entire service team. Thorough work and follow up. Recommend! service team. Thorough work and follow up. Recommend! More

We purchased the car here and have always received great service and customer care. Both the sales staff, service techs and advisor Tanner and Jose) are always professional and work to value and maintain ou service and customer care. Both the sales staff, service techs and advisor Tanner and Jose) are always professional and work to value and maintain our trust. This is very much appreciated More

No one faster than Speedy Steve. Called for parts, he was on the ball faster than the high rollers at LIVE, all perfect customer service Called for parts, he was on the ball faster than the high rollers at LIVE, all perfect customer service More

My husband and I bought our first Volvo in December of 2020 and had such a positive experience start to finish. Mabel and Eddie made the process super easy and really made us feel at home while at the de 2020 and had such a positive experience start to finish. Mabel and Eddie made the process super easy and really made us feel at home while at the dealership. When it came time to replace another one of our cars, we did not hesitate to return to Volvo Cars Silver Spring and call on Mabel and Eddie for help again. The two of them really went above and beyond to help us purchase our second SUV despite my challenging schedule. Two months after our purchase, I had the bad luck of driving over a nail and puncturing a tire so I brought it in for service and had another great experience thanks to Tanner's kindness. Every person we have interacted with at the dealership has been friendly and genuinely thoughtful. We are so thankful that we found Volvo Cars Silver Spring! Even now when we walk into the dealership, Mabel and Eddie recognize us and refer to us by name. More

Tanner is amazing! He is professional, friendly and provides honesty and authenticity throughout each interaction. He is the best and is a true asset to the Volvo team! He is professional, friendly and provides honesty and authenticity throughout each interaction. He is the best and is a true asset to the Volvo team!! More

Service was excellent. I would recommend using Volvo Cars Silver Spring. My 2015 Volvo s60 was in good condition once I repaired. I would recommend using Volvo Cars Silver Spring. My 2015 Volvo s60 was in good condition once I repaired. More

I called the dealership to have an appointment scheduled. The representative choose a date and time for service. I confirmed 7:45 am was fine and stated I would be waiting for my vehicle, as I had arrangemen The representative choose a date and time for service. I confirmed 7:45 am was fine and stated I would be waiting for my vehicle, as I had arrangements for the evening. Explicitly asked would that be okay and it was confirmed okay, and would not be an issue. The shop had my vehicle from 7:45am to 2:00pm and never even touched the car! After 6 hours of waiting and asking for more assistance to no avail, I decided to leave. They offered zero apology; furthermore, they explained that decided to wait on other people's cars first because they sat inside the showroom and waited. Let's forbid the customer to leave the showroom during their service. The only way they will service your vehicle is if you're sitting in front of them doesn't matter what your appointment time is. Wasted my gas, my money, and most importantly my time. Hopefully this helps another fellow Volvo owner, save the frustration and get serviced elsewhere. Glad my prepaid services can be taken to another dealership. More