Justin Menzies

Peter Larson and the Volvo team are on a level above top notch. They provide their customers with a touch more care and attention than what I’m used to anywhere else. There are closer Volvo service and deal notch. They provide their customers with a touch more care and attention than what I’m used to anywhere else. There are closer Volvo service and dealerships in my area, but the Volvo team at Silver Spring are worth the time and mileage. More

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The sales and service departments got me in on short notice to fix an issue with my tires. notice to fix an issue with my tires. More

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Just had my Volvo XC90 serviced at Volvo Cars of Silver Spring. I can’t say enough about my service advisor Justin Menzies. He kept me in the loop every step of the way from when I called to schedule the a Spring. I can’t say enough about my service advisor Justin Menzies. He kept me in the loop every step of the way from when I called to schedule the appointment, all the way through the diagnostic and recommendations. We talked through the service, repairs, how long it would take and he made sure I had a space to work and was well taken care of while they completed the work. I didn’t meet the technicians, but they got me up and running and on my way with no issues. I’m very happy with the service and treatment I’ve received at Volvo Cars of Silver Spring. More

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I’m extremely satisfied with VOLVO OF SILVER SPRING’S service department including the professional attention I received from JUSTIN AND STEFFAN.keep up the good work!!!! service department including the professional attention I received from JUSTIN AND STEFFAN.keep up the good work!!!! More

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I would like to say that this is one of the best dealerships l have been to. The service department is excellent your always greeted with a hello and a smile. My service advisor is excellent he's al dealerships l have been to. The service department is excellent your always greeted with a hello and a smile. My service advisor is excellent he's always so helpful and attentive to the problems and issues l have with my vehicle. The management and customer service department are so friendly and courteous. If you own a Volvo and need service or if you want to buy one l highly recommend this dealership. More

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I purchased my 2016 Volvo S60 in November 2015 at Volvo Silver Spring and have it exclusively serviced here. It's a busy place, yet the entire staff is friendly and efficient. I can't say enough about th Silver Spring and have it exclusively serviced here. It's a busy place, yet the entire staff is friendly and efficient. I can't say enough about the service department. Justin Menzies, in particular, is knowledgeable, attentive, and patiently answers my most elementary questions. I trust his advice and the work of the technicians. I will purchase another vehicle from Volvo Silver Spring when the time comes. More

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Vedant Patel provided excellent customer service. He is both knowledgeable and professional. We visited several Volvo dealerships in the last two weeks he provided the best service of them all. He is both knowledgeable and professional. We visited several Volvo dealerships in the last two weeks he provided the best service of them all. More

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Great rep for your company. Patient, professional,, very accommodating. Went thru all the options. Formulated the best deal Patient, professional,, very accommodating. Went thru all the options. Formulated the best deal More

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Dealership is always good in taking care. of any and all issues. The customer service representative I work with is the best. Always keeps me up to date on what needs to be repaired if anyth of any and all issues. The customer service representative I work with is the best. Always keeps me up to date on what needs to be repaired if anything. He is timely and always pleasant. A good experience as far as car repairs with outstanding customer service. More

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Avoid this dealership, it’s deceptive, dishonest, and negligent. My 2018 XC60 T8’s inverter failed at 72,000 miles — a part so notoriously defective that Volvo previously extended its own warranty on it. negligent. My 2018 XC60 T8’s inverter failed at 72,000 miles — a part so notoriously defective that Volvo previously extended its own warranty on it. I asked for goodwill consideration. The dealer submitted it, for a whole week didn’t have answer. Fine. Then declines it. When we pushed for reconsideration they said it was Volvo USA not them to decide and we could submit directly. So we go through the claim process. Call every few days for an update, a total of 6 more weeks pass and they continue to tell me the decision was in Volvo USA’s hands. When it was formally denied again I called Volvo USA case manager directly, their rep told me goodwill decisions are made entirely at the regional dealer level — and that a Volvo Cars Silver Spring regional manager had already written a note in my file to deny it from day one. They knew the answer was no from week one and let me wait a total of 7 weeks anyway because they couldn’t own up to their own decision. When I finally came to pick up my car, they knowingly drove it on a completely flat tire — destroying it. I have it on video. They showed zero accountability. A known defective part, deliberate misdirection for nearly two months, and property damage on the way out. This dealership failed at every level and had the nerve to blame me for leaving it at the service center during this claim period. The reality is we HAD to, it was deemed undriveable. More

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