Justin Menzies

Dealership is always good in taking care. of any and all issues. The customer service representative I work with is the best. Always keeps me up to date on what needs to be repaired if anyth of any and all issues. The customer service representative I work with is the best. Always keeps me up to date on what needs to be repaired if anything. He is timely and always pleasant. A good experience as far as car repairs with outstanding customer service. More

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Avoid this dealership, it’s deceptive, dishonest, and negligent. My 2018 XC60 T8’s inverter failed at 72,000 miles — a part so notoriously defective that Volvo previously extended its own warranty on it. negligent. My 2018 XC60 T8’s inverter failed at 72,000 miles — a part so notoriously defective that Volvo previously extended its own warranty on it. I asked for goodwill consideration. The dealer submitted it, for a whole week didn’t have answer. Fine. Then declines it. When we pushed for reconsideration they said it was Volvo USA not them to decide and we could submit directly. So we go through the claim process. Call every few days for an update, a total of 6 more weeks pass and they continue to tell me the decision was in Volvo USA’s hands. When it was formally denied again I called Volvo USA case manager directly, their rep told me goodwill decisions are made entirely at the regional dealer level — and that a Volvo Cars Silver Spring regional manager had already written a note in my file to deny it from day one. They knew the answer was no from week one and let me wait a total of 7 weeks anyway because they couldn’t own up to their own decision. When I finally came to pick up my car, they knowingly drove it on a completely flat tire — destroying it. I have it on video. They showed zero accountability. A known defective part, deliberate misdirection for nearly two months, and property damage on the way out. This dealership failed at every level and had the nerve to blame me for leaving it at the service center during this claim period. The reality is we HAD to, it was deemed undriveable. More

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I’ve been working with Justin as my service advisor for the past year, and he has consistently provided outstanding service. He’s professional, honest, knowledgeable, and always takes the time to explain w the past year, and he has consistently provided outstanding service. He’s professional, honest, knowledgeable, and always takes the time to explain what my vehicles need without ever trying to upsell unnecessary work. I genuinely trust his advice, which is something that’s hard to find. The excellent service is one of the reasons we’ve purchased two vehicles from Silver Spring Volvo. From the sales team to the service department and even the checkout staff, everyone has been friendly, helpful, and committed to providing a great customer experience. Justin and the entire service team do exceptional work, and I wouldn’t hesitate to recommend Silver Spring Volvo to anyone looking for a dealership they can trust for both sales and service. More

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Per usual, anytime I need a service completed, I bring my vehicle in and Volvo Silver Sping takes care of me. Justin greeted me as soon as I walked in and assured me I would be taken care of. He made a call vehicle in and Volvo Silver Sping takes care of me. Justin greeted me as soon as I walked in and assured me I would be taken care of. He made a call to get my part in and it was installed immediately. Can't thank him enough. He will continue to be my 1st call for my Volvo Service needs. More

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I recently purchased a CPO Volvo C40 from this dealer and was very pleased with the entire transaction. Cleveland Horton went above and beyond, from sending me a personalized video tour of the car when I fir was very pleased with the entire transaction. Cleveland Horton went above and beyond, from sending me a personalized video tour of the car when I first expressed interest online to being responsive, thoughtful, and reasonable during the purchase negotiation. There were a few minor non-mechanical issues with the car after purchase, but Justin Menzies in the service department made sure my experience with the warranty repairs was as smooth as possible, from ensuring I had a loaner vehicle to keeping me updated on the process. I highly recommend Volvo Silver Spring, and Cleveland Horton and Justin Menzies specifically. More

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Volvo Cars Silver Spring never disappoints. Whenever I need routine maintenance or emergency repairs they always seem to fit me in and figure it all out. Whenever I need routine maintenance or emergency repairs they always seem to fit me in and figure it all out. More

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The dealership were very respectful, confident and caring. The service department made me comfortable and I waited for my car. It was completed quicker than the expected time and it was cleaned caring. The service department made me comfortable and I waited for my car. It was completed quicker than the expected time and it was cleaned More

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The experience with the purchase of our vehicle was great. Kofi was the first person that came out to assist us when we arrived. He was very personable and known about the vehicles. The test driv great. Kofi was the first person that came out to assist us when we arrived. He was very personable and known about the vehicles. The test drive was great and very informative. When we returned to the showroom, we met Calvin. He gave us his undivided attention even thought he continued to help other customers and sales force staff. We had planned a day of visiting 4 dealerships. It's unfortunate for three of them that we stopped here first. Though Calvin worked with us to go to one of your dealers so we could test drive one of the other three models car. We left Saturday, after information over load and hunger, with the promise to return Monday to purchase. We purchased Monday, May 11th, and we got as close to our financial limit as we could, and the vehicle we wanted. Again, a long day, but we are more fully aware of everything then I've ever been about car purchasing. Then Allen explained all the financing questions we had. Great experience all involved. We even met the Service Team and confirmed our first annual mateinance plan. Thank you all for a great experience. More

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My experience at Volvo Silver Spring has been extremely disappointing, and I consider it one of the worst I’ve had since I began getting my car serviced there in 2019. Key Points of Discontent 1. J disappointing, and I consider it one of the worst I’ve had since I began getting my car serviced there in 2019. Key Points of Discontent 1. Judgmental Attitude Regarding Warranty: • Throughout my interactions, I felt treated inappropriately and judged because my warranty is through CarShield. My service advisor, Justin, repeatedly stated, “This is not a Volvo warranty, and we don’t like dealing with them,” which made me feel devalued as a customer. 2. Broken Promises About Loaner Vehicle: • I was promised a loaner vehicle as soon as I approved the service charges. After approving the charges on Friday, I was informed that I would receive a loaner by Tuesday. However, when I received a call on Tuesday indicating my vehicle was ready, it became clear that they were reluctant to provide the loaner. 3. Lack of Follow-Through from Management: • I asked to speak with the service manager, Stefan, who assured me that a loaner would be made available and that someone would come to pick me up. Unfortunately, this commitment was never fulfilled. 4. Dismissive Suggestions: • Justin suggested that I should contact CarShield for rental assistance, which felt dismissive and unhelpful, rather than offering support from the dealership. 5. Extended Wait Time for Service: • My car has been at the dealership since February 28th. Initially, I received a loaner while they diagnosed the issue. By March 2nd, Justin called to inform me that they had found the problem. However, once I mentioned my CarShield warranty, I was told I had to return my car until they received approval from CarShield. This was a frustrating experience, as I had never encountered such issues in the past. 6. Billing Discrepancies: • When I finally picked up my car, I was presented with a bill of $2,200. I attempted to use a coupon for $50 off, but they refused to honor it, claiming I had already received a discount. 7. Inadequate Management Engagement: • While at the dealership, Stefan never took the time to introduce himself or apologize for the inconveniences I’d faced during our prior conversations. Additionally, I left several messages for the management, but none were returned. CarShield also expressed frustration over the lack of effort from Volvo in providing the necessary information. Conclusion Due to this series of unprofessional and frustrating experiences, I have decided that I will never return to Volvo Silver Spring. The lack of customer care, poor communication, and overall disregard for my concerns have left a lasting negative impression. More

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Vedant Patel was great, very accommodating, and the process went super smooth! Job well done! process went super smooth! Job well done! More

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