Justin Menzies

I recently purchased a CPO Volvo C40 from this dealer and was very pleased with the entire transaction. Cleveland Horton went above and beyond, from sending me a personalized video tour of the car when I fir was very pleased with the entire transaction. Cleveland Horton went above and beyond, from sending me a personalized video tour of the car when I first expressed interest online to being responsive, thoughtful, and reasonable during the purchase negotiation. There were a few minor non-mechanical issues with the car after purchase, but Justin Menzies in the service department made sure my experience with the warranty repairs was as smooth as possible, from ensuring I had a loaner vehicle to keeping me updated on the process. I highly recommend Volvo Silver Spring, and Cleveland Horton and Justin Menzies specifically. More

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Volvo Cars Silver Spring never disappoints. Whenever I need routine maintenance or emergency repairs they always seem to fit me in and figure it all out. Whenever I need routine maintenance or emergency repairs they always seem to fit me in and figure it all out. More

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The dealership were very respectful, confident and caring. The service department made me comfortable and I waited for my car. It was completed quicker than the expected time and it was cleaned caring. The service department made me comfortable and I waited for my car. It was completed quicker than the expected time and it was cleaned More

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The experience with the purchase of our vehicle was great. Kofi was the first person that came out to assist us when we arrived. He was very personable and known about the vehicles. The test driv great. Kofi was the first person that came out to assist us when we arrived. He was very personable and known about the vehicles. The test drive was great and very informative. When we returned to the showroom, we met Calvin. He gave us his undivided attention even thought he continued to help other customers and sales force staff. We had planned a day of visiting 4 dealerships. It's unfortunate for three of them that we stopped here first. Though Calvin worked with us to go to one of your dealers so we could test drive one of the other three models car. We left Saturday, after information over load and hunger, with the promise to return Monday to purchase. We purchased Monday, May 11th, and we got as close to our financial limit as we could, and the vehicle we wanted. Again, a long day, but we are more fully aware of everything then I've ever been about car purchasing. Then Allen explained all the financing questions we had. Great experience all involved. We even met the Service Team and confirmed our first annual mateinance plan. Thank you all for a great experience. More

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My experience at Volvo Silver Spring has been extremely disappointing, and I consider it one of the worst I’ve had since I began getting my car serviced there in 2019. Key Points of Discontent 1. J disappointing, and I consider it one of the worst I’ve had since I began getting my car serviced there in 2019. Key Points of Discontent 1. Judgmental Attitude Regarding Warranty: • Throughout my interactions, I felt treated inappropriately and judged because my warranty is through CarShield. My service advisor, Justin, repeatedly stated, “This is not a Volvo warranty, and we don’t like dealing with them,” which made me feel devalued as a customer. 2. Broken Promises About Loaner Vehicle: • I was promised a loaner vehicle as soon as I approved the service charges. After approving the charges on Friday, I was informed that I would receive a loaner by Tuesday. However, when I received a call on Tuesday indicating my vehicle was ready, it became clear that they were reluctant to provide the loaner. 3. Lack of Follow-Through from Management: • I asked to speak with the service manager, Stefan, who assured me that a loaner would be made available and that someone would come to pick me up. Unfortunately, this commitment was never fulfilled. 4. Dismissive Suggestions: • Justin suggested that I should contact CarShield for rental assistance, which felt dismissive and unhelpful, rather than offering support from the dealership. 5. Extended Wait Time for Service: • My car has been at the dealership since February 28th. Initially, I received a loaner while they diagnosed the issue. By March 2nd, Justin called to inform me that they had found the problem. However, once I mentioned my CarShield warranty, I was told I had to return my car until they received approval from CarShield. This was a frustrating experience, as I had never encountered such issues in the past. 6. Billing Discrepancies: • When I finally picked up my car, I was presented with a bill of $2,200. I attempted to use a coupon for $50 off, but they refused to honor it, claiming I had already received a discount. 7. Inadequate Management Engagement: • While at the dealership, Stefan never took the time to introduce himself or apologize for the inconveniences I’d faced during our prior conversations. Additionally, I left several messages for the management, but none were returned. CarShield also expressed frustration over the lack of effort from Volvo in providing the necessary information. Conclusion Due to this series of unprofessional and frustrating experiences, I have decided that I will never return to Volvo Silver Spring. The lack of customer care, poor communication, and overall disregard for my concerns have left a lasting negative impression. More

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Vedant Patel was great, very accommodating, and the process went super smooth! Job well done! process went super smooth! Job well done! More

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Jacob was easy to work with and trustworthy in the back and forth inventory part of the cycle, respecting my preference for text communication. Once my decision was made he processed the transaction effici and forth inventory part of the cycle, respecting my preference for text communication. Once my decision was made he processed the transaction efficiently despite a few bumps in the road with insurance and wait times as I had to step out for work calls. Shout out too to Calvin for doing what was needed on pricing to make the deal happen. More

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Everyone at Volvo was so helpful! Hector made my experience of a first time car buyer very smooth and easy! I appreciate all the kind services I was provided! Hector made my experience of a first time car buyer very smooth and easy! I appreciate all the kind services I was provided! More

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They are knowledgeable and trustworthy . I have had a great experience with them both in service department and sales. I have had a great experience with them both in service department and sales. More

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Justin and his service manager are the real deal here. They pulled in their veteran Volvo mechanic in to solve a novel electrical issue and he untangled the problem. We are glad to drive past other dealer They pulled in their veteran Volvo mechanic in to solve a novel electrical issue and he untangled the problem. We are glad to drive past other dealerships knowing that Silver Spring goes the extra mile on our behalf. More

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