Volvo Cars of Queens

They kept Volvo S60 2 weeks. Gave me a base Jetta loaner. Forgot to do inspection on car. Had to come again for that. And my front camera still does not work after they tried to fix it. Plus: bad covid pro Forgot to do inspection on car. Had to come again for that. And my front camera still does not work after they tried to fix it. Plus: bad covid protocols. After what happened on their service center (covid outbreak) my car wash washed or even cleaned the interior. Even Chevy does that. I expect better from volvo. More

Peter and Brandon were terrific. Smart and responsive. The experience was easy and enjoyable. Peter was great at teaching the functionality of the car. Thank you The experience was easy and enjoyable. Peter was great at teaching the functionality of the car. Thank you More

Best experience buying a used car from Jerry. Very straight forward and great service with thoughtful and helpful advise. Will definitely recommend anyone in the market to visit them. straight forward and great service with thoughtful and helpful advise. Will definitely recommend anyone in the market to visit them. More

They were very professional and efficient. They were very thorough and helpful. I would definitely purchase another Volvo from them. Thank u for your help! thorough and helpful. I would definitely purchase another Volvo from them. Thank u for your help! More

The process of leasing my vehicle was easy. When I arrived I did not have to wait long and everyone was friendly. The process was smooth and I would work with Volvo Cars of Queens and Peter again. arrived I did not have to wait long and everyone was friendly. The process was smooth and I would work with Volvo Cars of Queens and Peter again. More

It was my best experience buying a car from Jerry Chen!!! He made the process so easy for me . I never had to step in the dealer made all the questions by phone , he listened to my needs and my price Due t He made the process so easy for me . I never had to step in the dealer made all the questions by phone , he listened to my needs and my price Due to the pandemic I did not feel comfortable test driving or going in the dealer . Jerry delivered my new Volvo and took my leased car , love the Volvo and of it was not because of Jerry’s patience and valuable listening skills this would have never happened . Thank you Jerry will be referring my family and friends to hi More

My interaction with John Kunar was on of the worse My interaction with John Kunar was on of the worse customer service experience I've had.. I make a point to take my 2018 Volvo XC60 to the dealersh My interaction with John Kunar was on of the worse customer service experience I've had.. I make a point to take my 2018 Volvo XC60 to the dealership for any repair, complex or simple, rather than a local mechanic to receive the professionalism, care and service that I would expect from such an establishment. I expect and do not mind paying a premium for such service. What I do not expect is to be abused and treated disrespectfully by Mr. Kunar, who does not have any business being in your establishment in any role, never mind a customer facing role, which I think would be a key area to the success of your business. Based on my interaction with Mr. Kunar, I am sure this is not the first complaint you've received against him. I travel more than 15 miles across Queens by choice, to bring my car to your dealership for service. I will no longer do that just to be subjected to even worse service than a local area mechanic. I choose to take my business elsewhere and will make every effort as I am doing here to let your local management and Volvo's central franchisee management, know about my situation here. On 3/15, my wife brought our car for tire service because the tire had gone over a nail and developed a slow leak. In the end I paid approximately $900, for the total cost of replacing both front tires (even though I was told that the tires still had a little less than half of its expectancy) and an alignment. As I said, I do not mind paying the premium cost of your service because I put value in making sure that the work is done correctly- what I do mind is Mr. Kumar treating us like an annoyance because I tried to get clarification as to why I was being charged over $300, initially, for what I had thougth was a patch for a small puncture in the tire Mr. Kumar didn't bother to explain that the $300+ cost was to replace the tire, which I would have understood, but he merely, rudely and exasperatedly explained that "it was the cost of fixing the tire." It was as if I was asking so much from him. I can only guess what attitude Mr. Kunar showed my wife at your dealership and I'm glad I wasn't physically present at the time. I agreed to replace the tire- although I have brough the car in during my first year with the same problem and had it patched, based on Mr. Kunar's statement that "we (the dealership) do not patch tires." Since I was going to replace one tire, I thought it was also best to replace both front tires, to keep wheels balanced and aligned, as is usually recommended. Mr. Kunar's proposal to my suggestions was "it's up to you." Again, I do not mind paying for professional and knowledgeable service- none of which was provided by Mr. Kunar. More

One of my two issues was not fixed. The hood sensor keeps saying that the hood is opened, even though it is securely latched. I have to bring the car back and be without a vehicle again. saying that the hood is opened, even though it is securely latched. I have to bring the car back and be without a vehicle again. More

I worked with John Kunar to make sure the XC90 I was buying was a good shape. His team sent me a video going over the entire car. I was very happy with that. I have never had an issue at that Volvo serv buying was a good shape. His team sent me a video going over the entire car. I was very happy with that. I have never had an issue at that Volvo service location. More

The dealership is friendly, accommodating to, they listen and work so that all parties are happy & satisfied. I recommended the dealership to others. I would return. and work so that all parties are happy & satisfied. I recommended the dealership to others. I would return. More