Volvo Cars Santa Monica

Kept my assistant waiting for hours to fix the brakes which didnt need fixing. They charged me 1400 dollars for a checkup and a new battery. Will never come again. which didnt need fixing. They charged me 1400 dollars for a checkup and a new battery. Will never come again. More

Responsive and clear communication. Helpful in explaining any delays or issues with the car. Would use again. Helpful in explaining any delays or issues with the car. Would use again. More

Since moving to Santa Monica, we have had our car serviced at this dealership a few times. Every time, we are amazed by their professionalism, knowledge, and care. Our most recent experience was with serviced at this dealership a few times. Every time, we are amazed by their professionalism, knowledge, and care. Our most recent experience was with the Service Manager, Mike Evans, and Ian Ayers. From the very first encounter when I shared the problem with them (without a prior appointment) to the very end, they did everything right without exception. Undoubtedly, when it's time to buy a new car, we will choose this dealership. If they treat their customers who purchased their car elsewhere with this level of care, we can only imagine how they would treat us if we buy our car from them. More

I have not yet worked with the sales side of the dealership but the service I received on the service side has been exemplary! Every person I dealt with--especially Ian--was kind, courteous, and tho dealership but the service I received on the service side has been exemplary! Every person I dealt with--especially Ian--was kind, courteous, and thorough. I will definitely come back! More

Erick, Robert & Johnny have always been great! They have A+ customer service. There is always a loaner car for me and that makes getting service easy. They have A+ customer service. There is always a loaner car for me and that makes getting service easy. More

Alex Minasyan sold me the car. He was thoughtful, young, professional, aiming to help at all times. I dont think i wouldve bought the car without him. The other Alex who reviewe He was thoughtful, young, professional, aiming to help at all times. I dont think i wouldve bought the car without him. The other Alex who reviewed my docs with me had a great smile and seemed sweet and humble. I hope u r noticing that my adjectives are not what is usual for car salespeople. I also met Paloma., who was in charge. Kind, professional and quite personable. It took a very long time to actually get everything done to actually purchase the car and that would be my only issue but im not sure how to make it happen more seemless. They all seemed quite confident in their products and appear very happy at Volvo. More

was able to see me quickly and take a look at car to try to fix problem. there was a temp fix to unjam it but not sure if new parts needed to be replaced. said they’d keep the ticket open & get back to once to fix problem. there was a temp fix to unjam it but not sure if new parts needed to be replaced. said they’d keep the ticket open & get back to once they had more time to look at arm console. however, still no call back yet. though not an urgent issue. More

The warranty period on my car has ended but I still go back to Volvo Cars Santa Monica because it is alwys a good experience. Klaus and Robert are always pleasant and Klaus doublechecks to see if there a back to Volvo Cars Santa Monica because it is alwys a good experience. Klaus and Robert are always pleasant and Klaus doublechecks to see if there any discounts that might apply. I appreciate that pick up and return rides are always offfered. And, of course, I appreciate that the car is returned after a nice wash! More

It was a very easy experience. I was able to do everything over text and they delivered my car. I was able to do everything over text and they delivered my car. More

Robert was quick to respond and followed up on finding out what work was covered by warranties. Valet pick up was also very helpful. Appreciate their help. out what work was covered by warranties. Valet pick up was also very helpful. Appreciate their help. More