Volvo of Tucson - Service Center

Volvo snow bird I only come once a year, & always dealt with the same person for years. When I discovered my guy was gone, I felt like I was lost & wasn't hopeful as I only come once a year, & always dealt with the same person for years. When I discovered my guy was gone, I felt like I was lost & wasn't hopeful as I've seen how good places can change for the worst. Well I was wrong! The new Service Manager was very accommodating, helpful, & attentive. I told him of my uncertainties of continuing business with Volvo of Tucson. He understood my concerns, & said that he would be checking on my vehicle personally. Also the technicians working on my vehicles have been with the dealership for a very long time & he puts a high level of trust in all of them. Garret followed through with everything he said & more. He let me know what was a priority on my car & what wasn't, due to the 8 months out of the year my Volvo just sits. This was actually the best experience I've had & I look forward to coming here more than my local Volvo dealer in Wisconsin. To top it off my car was cleaned very well. I will be returning for years to come & hope Garret stays for the long haul. More

Excellent Customer Care I've been in a few times to order parts for my older Volvo, and every time Mr. Guzman has been extremely helpful and knowledgeable. By far the best pa I've been in a few times to order parts for my older Volvo, and every time Mr. Guzman has been extremely helpful and knowledgeable. By far the best parts buying experiences I have had. More

Car problems while visiting We were here visiting from San Diego and all of a sudden the car dashboard announced that there was a serious problem and it needed to be dealt with r We were here visiting from San Diego and all of a sudden the car dashboard announced that there was a serious problem and it needed to be dealt with right away. I called Richard Lake and he was extremely helpful, suggested that I have it towed and arranged to get me to the rental car place. He made a very uncomfortable situation so much better and gave us excellent advice along the way. The car was repaired so quickly that I was amazed. He is exceptional! More

Parts department Jesus Guzman was outstanding. He took care of me and find just what I needed for my 2001 C70! Thank you very much Jesus Guzman Jesus Guzman was outstanding. He took care of me and find just what I needed for my 2001 C70! Thank you very much Jesus Guzman More

Great place! Great facility! New faces everywhere, & has such a positive feel! Volvo seems to be coming alive again from the corporation all the way down to the lo Great facility! New faces everywhere, & has such a positive feel! Volvo seems to be coming alive again from the corporation all the way down to the local dealer in town! My buying experience couldn't have gone any better, & the pleasant service department made this REALLY feel like one of the few authentic family owned dealerships left. Maybe because it is! More

Great service I needed to replace a small part on the front bumper of my white Volvo. Juan Lerma found the part, had the service folks paint it a matching white an I needed to replace a small part on the front bumper of my white Volvo. Juan Lerma found the part, had the service folks paint it a matching white and emailed me several times to help coordinate the installation. Top quality service from Juan and everyone I interacted with at Volvo of Tucson. Great service!! More

Oil Change and Coolant Level The personnel at Volvo of Tucson were all very attentive and caring. The Service Mgr., Garret Gebhart answered my questions and alleviated my concern The personnel at Volvo of Tucson were all very attentive and caring. The Service Mgr., Garret Gebhart answered my questions and alleviated my concerns. The overall experience was excellent! More

schedule routine maintenance Great service...all around. Beautiful loaner vehicle provided. All my questions were answered. The service was provided in a timely manner and I wa Great service...all around. Beautiful loaner vehicle provided. All my questions were answered. The service was provided in a timely manner and I was and always have been very happy with Volvo of Tucson. Thanks. More

Fabulous service team! I have been driving a Volvo since 1993 and you can't do better than working with the service team at Volvo of Tucson. They are professional, friendly I have been driving a Volvo since 1993 and you can't do better than working with the service team at Volvo of Tucson. They are professional, friendly, and reliable. Their work is always done on time. Richard Lake is absolutely the best, most patient, and knowledgeable service manager. Seriously, no one likes to have car repairs done, but you can't interact with Richard and not feel positive! More

1st CLASS!!!!!! I was driving in New Mexico & my Ranger broke down. Being stranded & having no clue what to do, I called Volvo of Tucson (where I purchased my vehicle I was driving in New Mexico & my Ranger broke down. Being stranded & having no clue what to do, I called Volvo of Tucson (where I purchased my vehicle). I made initial contact with Alexis, who was so happy & polite I felt like I could see her smiling through the phone! She pulled my file & patched me through to the Service Manager Garret writhin seconds. I told him the situation & he also displayed such a heartfelt ginuine concern of my situation that I felt like he was a brother I never met! Garret took complete control of the situation & found the closest Ford dealer & tow service for me. He even put a call into the Service Manager there to let him know of the situation. Garret requested complete involvement from the dealer, keeping my best interest at heart. In such a worst case scenario situation, Garret kept me at ease with everything. He checked the factory warranties & extended warranties I had & let me know confidently that I shouldn't have any issues getting my problem covered. He was absolutely right! The dealer repaired my vehicle under warranty & I was back on the road within 4 hours. Thanks to the Ford dealer but the real thanks goes to Garret & Alexis at Volvo of Tucson! They stopped what they were doing, knowing they would not be receiving my business & laid down the most superb level of customer service I have ever experienced!! Hats off to the Volvo of Tucson team & Garret! First class!!! More