Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
W.I. Simonson Mercedes-Benz
Santa Monica, CA
414 Reviews
W.I. Simonson invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 6:30 AM - 6:30 PM
Tuesday 6:30 AM - 6:30 PM
Wednesday 6:30 AM - 6:30 PM
Thursday 6:30 AM - 6:30 PM
Friday 6:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 414 reviews
November 07, 2020
Great customer service and very professional! From the sales to management they work with me on getting me the deal that would work for both parties. Thank you! sales to management they work with me on getting me the deal that would work for both parties. Thank you! More
by Mariorj
Employees Worked With
Reza Abniki, Bill Hagen
Helpful November 05, 2020
Excellent service from Service Advisor and dealership. Car was fixed much faster than expected. Dealership still needs to offer car rentals if the repair is going to be more than 3 hours. Car was fixed much faster than expected. Dealership still needs to offer car rentals if the repair is going to be more than 3 hours. More
by Deborahearle
Employees Worked With
Tony Young
October 26, 2020
Steve Lee makes a great experience any time I lease a car at W.I. Simonson . Kindness , efficiency and high competence , are The qualities that I appreciate in Steve . at W.I. Simonson . Kindness , efficiency and high competence , are The qualities that I appreciate in Steve . More
by ritaeidelman
Employees Worked With
Steve Lee
October 26, 2020
One of the best buying experiences I have had. Everyone was professional, kind, attentive to me. Even though we live in Temecula, CA which has a Mercedes dealership in town we will drive the extra miles was professional, kind, attentive to me. Even though we live in Temecula, CA which has a Mercedes dealership in town we will drive the extra miles for the outstanding service. More
by mabuka
Employees Worked With
Keyhan Koushki
October 10, 2020
mario beltran was able to take care of the tire problem - quickly. was told that they would have to take some time to handle, mario indicated that he would see what he could do. only waited one hour & hal quickly. was told that they would have to take some time to handle, mario indicated that he would see what he could do. only waited one hour & half before i could drive away. More
by hlew1
Employees Worked With
mario beltran
October 02, 2020
They are the greatest with friendliness and great service. They want to make a deal so go out of their way to make you a happy customer. Thank you all for a wonderful experience service. They want to make a deal so go out of their way to make you a happy customer. Thank you all for a wonderful experience More
by 10sBabs
Employees Worked With
Shawn, Bill Hagen
September 15, 2020
I was able to get an appointment with 2 days with service to check my recall item. The service manage handled the arrival easily and on time. I waited 1.5 hours for the car to be check for the recall item to check my recall item. The service manage handled the arrival easily and on time. I waited 1.5 hours for the car to be check for the recall item which did not need doing, but service found 2 issues of concern for later fixing. They washed the car and very courteously returned it to me. Smooth appointment More
by Juanita
Employees Worked With
Mario Beltran
September 14, 2020
The professionalism and service I received from the moment I walked in was first class. Reza worked so hard to get me the car I wanted and made the process easy. Great job team! moment I walked in was first class. Reza worked so hard to get me the car I wanted and made the process easy. Great job team! More
by Big waves
Employees Worked With
Abniki,Reza
September 10, 2020
I arrived behind some waiting cars, but within minutes a service person came and ask for my service needs. My advisor was introduced to me. Mario Asked me to the counter and we did required paperwork quickl service person came and ask for my service needs. My advisor was introduced to me. Mario Asked me to the counter and we did required paperwork quickly and efficiently. He asked if I needed a ride, but I opted to wait for the service,, I read in the cool waiting room, missing the hot chocolate that was there Before COVID Struck. Mario handed me my key with a friendly, “ MAM, your car is ready. I will have them pull it up for you. “ My car was ready and washed and sanitized..GREAT SERVICE. I have been a Simonson customer since 1992. More
by HanneloreH
Employees Worked With
Mario
September 09, 2020
I arrived into the repair shop and was requested to wait in my car. I was not updated of the duration of the wait or what the next step of the service process was. I was grateful to be issued a mask however in my car. I was not updated of the duration of the wait or what the next step of the service process was. I was grateful to be issued a mask however when i stepped out of my vehicle i was asked to just wait for the representative who was going to assist me. The first representative knocked on my window to request to write down the miles on the odometer without introducing himself. I was the informed that Tony would be the representative assisting me the rest of the time as the first representative was covering him for lunch. I was updated during my two hour wait or on check out. I was informed my car was ready and the final receipt was not reviewed with me. Once i stepped into my car i noticed i needed to have my battery changed on the key and asked if i could purchase the battery. The battery was provided without a fee however this approach is not a good substitute for customer service. I also noticed the steering wheel platic had been left on the steering wheel. Poor customer service from initial contact to last contact. More
by patd.d
Employees Worked With
Tony
