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W&L Subaru

Northumberland, PA

4.8
4,349 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area. At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
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535 Point Township Dr

Northumberland, PA

17857

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Showing 4,349 reviews

August 01, 2019

Hood repair I want to thank the team at W&L for making the hood of my car look good as new ,,,, I appreciate the service you provided ,,,, thanks again ,,, Jim More

by deivert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Long
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bingaman, Kris Delosier
Aug 02, 2019 -

W&L Subaru responded

We appreciate you taking the time to post this review! Have a great day!

August 01, 2019

Excellent Service When we stopped at W & L I wasn't looking to buy a Subaru. After seeing the new look of the Forester and the price I decided to take 1 for a drive. More

by Elaine69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan - Service Dept., Shaunda Zeigler
Aug 02, 2019 -

W&L Subaru responded

Thank you for the feedback, Elaine! We really appreciate your business, and look forward to helping you again in the future!

July 31, 2019

12 month servicing More of a wait than usual but comfortable waiting area. Nice car wash. Just wish they would stock some diet sodas in addition to all the juices, water More

by CAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Bottiger
Jul 31, 2019 -

W&L Subaru responded

Thank you for the feedback! We will definitely take your beverage suggestion into consideration!

July 31, 2019

Excellent! They were immediately attentive to my needs. I came in with an intermittent air conditioning issue. They asked all the right questions. The wait was brief and comfortable. It was determined that More

by ilhoward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bottinger
Jul 31, 2019 -

W&L Subaru responded

Thank you for this review! We are quite proud of our free loaner fleet, and we are happy to provide that benefit for our customers!

July 31, 2019

Felt ripped off Very expensive work done without any explanation of the costs of the work, just a "Hey, can we go ahead and do this?" and no explanation as to the det More

by CASPER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roy Beck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2019 -

W&L Subaru responded

Hello, and thank you for the feedback. I agree, the service department should be quoting you the price of the work. I'm going to have our fixed operations manager reach out to you to try to make this right. If you need anything else, please give me a call (Rob 570.473.3432).

July 31, 2019

Stress free car buying., W andL has car buying down to a science. From the time you walk in the door until the time you drive away in your new vehicle you are guided by very k More

by dongar65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Piercy, Ken Heim
Aug 02, 2019 -

W&L Subaru responded

Thank you! We are so glad you enjoyed your experience here!

July 30, 2019

Great service Good service and I was happy with the deal I received! Salespeople are friendly but not overly pushy. I will be returning when I need to purchase anot More

by sujmook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Piercy
Jul 30, 2019 -

W&L Subaru responded

Thank you, and we look forward to helping you again in the future!

July 29, 2019

Mostly good service Everyone was great to deal with. I was very disappointed to find that a tire I felt was defective at the time I purchased my car was not prorated when More

by bfritzlibrary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Jul 29, 2019 -

W&L Subaru responded

Greetings, I appreciate the feedback. Please be aware that the channel tuned in is completely up to the customers in the lounge. The remote is available in that room, so feel free to change the channel to something to your liking. We also have a second lounge, the "quiet" lounge, which has no TV, if you prefer a quiet area away from what other customers are watching.

July 29, 2019

Quick and easy Needed a safety recall taken care of and I was in and out in no time. There is also a very comfortable waiting area with food, beverages and tv. More

by mor18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Young
Jul 29, 2019 -

W&L Subaru responded

Thanks so much for your feedback! We are very pleased that you had a good experience in service and enjoyed our free refreshments!

July 29, 2019

Amazing! Everyone that helped me with my car buying experience was so nice and incredibly helpful! I would absolutely recommended W&L to anyone. I look forward More

by kennedyrwinters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Piercy, Luther Metzger
Jul 30, 2019 -

W&L Subaru responded

Thanks for taking the time to post this review! Welcome to the W&L family! We look forward to your next visit!

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