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W&L Subaru

Northumberland, PA

Overview
Employees
Reviews
Vehicles
4.8
4,380 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area. At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
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535 Point Township Dr

Northumberland, PA

17857

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Showing 4,380 reviews

May 09, 2023

Great loved the. Video I am quite impressed with the thorough exam and pre ventative. Maintenance More

by Jmyerslewis53@gmail.com
Recommend Dealer
Yes
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May 12, 2023 -

W&L Subaru responded

Thank you so much!

May 09, 2023

Always professional that greests you. .had car appraised and sat with Angela to look at new vehicle..got to test drive a vehicle. .had an issue with car that W&L Collison fixed .. asked if More

by roaddog8
Recommend Dealer
Yes
Employees Worked With
Angela M.
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May 09, 2023 -

W&L Subaru responded

It was our pleasure helping you! Thanks for the feedback!

May 09, 2023

Clean. Staff are courteous and helpful. Lounge is well stocked with various beverages Restroom was very clean More

by sheriff63@hotmail.com
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owen Long
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May 09, 2023 -

W&L Subaru responded

Thank you and have a great day!

May 09, 2023

Professional service with exceptional focus on customer experience The after purchase service received is what makes buying a Subaru above the rest More

by jordanslack@gmail.com
Recommend Dealer
Yes
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May 09, 2023 -

W&L Subaru responded

Thank you so much for the review!

May 07, 2023

Excellent! Such a great experience! You are all so kind and helpful! My car was fixed perfectly! More

by raupy11
Recommend Dealer
Yes
Employees Worked With
Loved the person at the front desk. Not sure who did the work on my car. Sorry
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May 08, 2023 -

W&L Subaru responded

Thank you!

May 06, 2023

Very unhappy that they can't fix STARLINK freezing. I showed a video of the frustrating problem during a long trip, but that isn't enough to warrant fixing the problem. What do I have to do? More

by dlstaebler@att.net
Recommend Dealer
No
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owen Long
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May 06, 2023 -

W&L Subaru responded

Thank you for the feedback. We're very sorry you are having this issue. It's not clear from your message what aspect of StarLink is freezing, but if you are having difficulty with the StarLink cell phone app, please keep in mind, we are an automotive repair facility and do not have the ability to repair cell phone applications, even ones supplied by Subaru. If you have additional questions, please give us a call at 570.473.3432. Thanks again and have a great day.

May 06, 2023

Relaxing environment, clean, & customer oriented Nice selection of drinks, very easy check in Very nice lounge More

by stephanieheddings@yahoo.com
Recommend Dealer
Yes
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May 06, 2023 -

W&L Subaru responded

Thank you Stephanie!

May 05, 2023

Okay So far excellent service and considerate staff. No complaints. I am glad we chose w&l. More

by wheelscoal
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owen Long
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May 06, 2023 -

W&L Subaru responded

Thank you so much!

May 04, 2023

Always friendly. Great service Nice customer facilities and convenient scheduling I like W&L Subaru Stop More

by uncleggpsu
Recommend Dealer
Yes
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May 06, 2023 -

W&L Subaru responded

Thank you!

May 03, 2023

Tried to tell me my exhaust manifold needed replaced for inspection for an additional $1,000 on top of the $400+ ball joint. Needless to say I said no. Took it to another garage. His question was how did th More

by natic1@ymail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roy Beck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owen Long
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May 03, 2023 -

W&L Subaru responded

Thank you for the feedback. We stand by the assessment of our technicians. If you'd like to bring it back, we will be happy to put it on a lift and show you the issues we discovered. Thanks again and have a great day.

May 03, 2023 -

natic1@ymail.com responded

Already had this discussion with them as well as another licensed mechanic that says your guys full of it and just trying to sell parts not needed to pass inspection. Guess this will be the last vehicle i buy from W&L. Unless you have a Subaru they will try to upcharge you on everything. Last year you tried on lugnuts for over $100/set. I looked them up while waiting. Could buy all the lugnuts for all the wheels for less than $100. You lost a customer. Plain and simple. While the ball joint was most likely needed. The manifold was not. It was never removed from the engine to check for warpage as you tried to tell me. You need to check with a straight edge. Told to me by others as well. I didn't fall for it.

May 04, 2023 -

W&L Subaru responded

We're sorry you disagree with our findings. Again, we stand by the assessment of our technician, but we do wish you the best.

May 04, 2023 -

natic1@ymail.com responded

Well the Yukon passed inspection. There is NO exhaust leak. Yes it shows the head of the bolt missing but the rest of the threads are there. Also, surprise, surprise the ball joint was not bad either. So are you still going to stick by your technician who was obviously wrong or instructed to create a problem so you can charge the customer an astronomical amount. Not this guy because i knew better. And it passed inspection with flying colors. So not only have you lost a service customer but also a future return customer. I will also spread the word of how you conduct your service department. I think some may need to go back to school.

May 04, 2023 -

W&L Subaru responded

Thank you for all your feedback. Our policy here is to follow state guidelines and based on those guidelines, your 2012 GMC Yukon did not pass inspection. If you were able to shop around and find a technician who will pass cars that have problems, that is completely up to you. We continue to stand by our assessment of the issues your car had, and we've very sorry that this upsets you. We appreciate your concerns, and once again, we wish you all the best. Have a great day.

May 04, 2023 -

natic1@ymail.com responded

I didn’t shop around. I went to my mechanic that I always used. He showed me everything. Including the fact you never greased anything on the Yukon that goes with a service. He showed me the ball joint that had no play. He also told me he could not see the back of the manifold from either on the lift or from the top. Had to go in through the wheel well in order to see the bolt which the head is just broke off. No. Nada. None as far as exhaust leak. Oh and the mechanic is licensed and has been for over 40 years. Not some shade tree mechanic who does a lick and stick. You can stand by yourselves as much as you want if it makes you feel better. But you lost this customer and i will be letting people know about your practices of trying to put parts on vehicles that dont need it.

May 05, 2023 -

W&L Subaru responded

We appreciate the time you've taken to let us know of this issue. Have a truly wonderful day.

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