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W&L Subaru - Service Center

Northumberland, PA

4.7
2,103 Reviews

2,103 Reviews of W&L Subaru - Service Center

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April 22, 2022

It was a wonderful experience and to make things better we got to spend time with a great new 😀 More

by jwrichardson
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meghan Balum, Shaunda Zeigler
Apr 22, 2022 -

W&L Subaru responded

Thanks so much!

April 22, 2022

I would recommend this dealership to anyone also I would recommend the body shop and service center all have been a great experience More

by garfield9091
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

W&L Subaru responded

Thank you for sharing your experience online!

April 22, 2022

Fast, efficient and it was a free service to have my car inspected today. Thank you. More

by gram1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

W&L Subaru responded

It was our pleasure providing you with free state inspections! Thanks for the online review!

April 22, 2022

I really like that my car could be picked up. This service is greatly appreciated. Shane was very friendly. I will use this service again. My car was returned in a timely manner. More

by mjmbam582
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hays
Apr 23, 2022 -

W&L Subaru responded

Thank you, and have a great day!

April 21, 2022

Attentive staff from scheduling through service and follow up. They have made my first new car experience more pleasurable than I could have ever imagined. More

by jessica.umstead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Apr 21, 2022 -

W&L Subaru responded

It was our pleasure helping you! Thanks for the business and have a great day!

April 21, 2022

Everything was fine. I was able to wait until the service was complete. The waiting area was great! More

by jdmitch59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Apr 21, 2022 -

W&L Subaru responded

We're very pleased you enjoyed our awesome customer lounge! Thanks for sharing your experience online!

April 21, 2022

W&L provide courteous, efficient and friendly service. They will always be my dealership of choice. More

by susanpan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Apr 21, 2022 -

W&L Subaru responded

Thanks for the review!

April 21, 2022

They are great! Professional and efficient service and very accommodating. Have nothing but good things to say More

by clpervola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Apr 21, 2022 -

W&L Subaru responded

Thank you and have a great day!

April 21, 2022

Was unaware of a 150 dollar charge to look at car before we arrived to pay More

by jtc327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roy Beck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Apr 21, 2022 -

W&L Subaru responded

Thank you for the feedback. We are sorry that your experience with the communication was not better. We will definitely use your feedback to improve our processes going forward. Thanks again, and have a great day.

April 21, 2022

Fast, easy, and efficient service done with no need to schedule in advance. Absolutely fantastic area. I will be back. More

by dave.zienkiewicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

W&L Subaru responded

Thank you for the feedback!

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