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W&L Subaru - Service Center

Northumberland, PA

4.7
2,068 Reviews

2,068 Reviews of W&L Subaru - Service Center

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February 11, 2022

Everyone is friendly, helpful and goes out of their way to more sure we are pleased. More

by lizarenee1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Feb 12, 2022 -

W&L Subaru responded

Thank you for the 5-star ratings!

February 10, 2022

took my car in for an inspection and to take care of two recalls. dealer called two hours later and it was ready. very fast and friendly service, the entire experience took maybe 2 1/2 hours between drop of More

by taylorderrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Rizzo
Feb 12, 2022 -

W&L Subaru responded

Thank you so much! We're very pleased you enjoyed your service experience!

February 10, 2022

Good service, great dealer courtesy vehicle provided for use while wait on parts to arrive. More

by nwiist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2022 -

W&L Subaru responded

Thank you for the feedback!

February 07, 2022

Whether buying my car, or getting it fixed up at the Collision shop, it's been easy and straight forward and a great experience. More

by stephturi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Feb 09, 2022 -

W&L Subaru responded

Thank you for the feedback!

February 05, 2022

Knowledgeable and prompt services provided by professional and friendly staff at W & L Subaru even though my car wasn't purchased from them. My next will be though! More

by ericaschreck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Feb 07, 2022 -

W&L Subaru responded

Thank you so much for the review!

February 04, 2022

The service the department is always welcoming and friendly. They always greet you with a smile and most of the time by name. More

by Vickie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know the name of the persons who did my oil change.
Feb 04, 2022 -

W&L Subaru responded

Thank you for the review!

February 03, 2022

W&L are the best. They are very open and make me feel and aware of what needs to be done and the amount that I am looking at before the job is finished. I would always let others know who are looking for a v More

by S.HARRIS092268
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Feb 03, 2022 -

W&L Subaru responded

We're pleased you enjoy visiting our service department! Thanks!

February 01, 2022

Have never been disappointed with the service at W&L. This is my fifth Subaru and all have been purchased at W&L. All service has been performed by them - never unhappy with any aspect. More

by Penny Margoles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Feb 03, 2022 -

W&L Subaru responded

Thank you for sharing your experience online, Penny!

January 31, 2022

I dropped off the vehicle the night before so that I would not have to miss work and so that it would be done by ( mid to late) morning so that my wife could pick it up. There were no communications wit More

by SDSPESPO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roy Beck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

W&L Subaru responded

We're sorry your visit to the service department did not exceed your expectations. We will definitely make use of your feedback to identify areas to improve our customer experience. Thanks for your review, and have a great day.

January 31, 2022

Great service- very quick. The staff is always helpful and friendly. Will definitely be back. More

by ahg12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Jan 31, 2022 -

W&L Subaru responded

Thank you for sharing your experience online!

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