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W&L Subaru - Service Center

Northumberland, PA

4.7
2,069 Reviews

2,069 Reviews of W&L Subaru - Service Center

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October 17, 2021

No hassle service. Dropped car off waited in the comfortable waiting room. Enjoyed a cold beverage and then we were ready to go. More

by mc621
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

W&L Subaru responded

Thank you so much for reviewing our service department!

October 16, 2021

I have always been pleased with the courtesy and service from W&L. Very nice waiting accommodations when you have to wait. Ammenities for guests. More

by DSTAY52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

W&L Subaru responded

We're glad you had a great experience in service! Thanks for the feedback!

October 16, 2021

Service tech did an excellent job.Dealership loaner car was clean and ready for me when I arrived. More

by tjhbach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

W&L Subaru responded

Thanks so much! Have a great day!

October 15, 2021

Excellent dealership and very polite people working there!! They are were very helpful and also very clean place! More

by bm8561
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Oct 15, 2021 -

W&L Subaru responded

Thank you so much for the 5-star ratings!

October 15, 2021

Job was done right and on time. Also was kept informed of progress while work was being done. More

by jdenenberg1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collision repair
Oct 15, 2021 -

W&L Subaru responded

It was our pleasure helping you in service! Thanks!

October 15, 2021

The service center is pretty good. They did good work at a reasonable time frame. The waiting area is comfortable and well stocked with treats. The dealership overall is not as good. They love bait and swit More

by JBARNES230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo, Bryce Smiley
Oct 15, 2021 -

W&L Subaru responded

Thank you for your feedback. Our goal is to provide each customer an excellent experience in sales as well as service, and we apologize if that was not your experience. We do take your final comment seriously and will look into it to ensure our policies and procedures are being followed by all sales staff. Thank you again for your feedback, and have a great day.

October 12, 2021

Very Efficient and Professional service department staff at W&L Subaru. Thank you for the work you provide on a daily basis. More

by gbgonsar74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dutch (aka Andy) Gonsar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Oct 12, 2021 -

W&L Subaru responded

It was our pleasure helping you! Thanks for the review!

October 11, 2021

Very pleasant experience. Professional building and entrance. Polite staff. Prompt service Comfortable waiting area. I've had experience with terrible service from a local chevy dealer and I won't More

by georgenye61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Oct 11, 2021 -

W&L Subaru responded

Thank you for taking the time to post this review online!

October 07, 2021

Employees were friendly, helpful and generally nice to talk to. Timeliness of my repair was exceptional More

by leck0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

W&L Subaru responded

We're glad you had a great experience in service!

October 06, 2021

Always a pleasure dealing with service team. Recently had work done at their collision repair shop. Work was done before quoted time, repair was excellent and the customer service was great. Few days a More

by dlmengel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Young
Oct 06, 2021 -

W&L Subaru responded

Thank you so much!

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