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W&L Subaru - Service Center

Northumberland, PA

4.7
2,150 Reviews

2,150 Reviews of W&L Subaru - Service Center

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January 22, 2021

Very happy with the customer service, ease of scheduling an appointment, and the speed and care that the service depart took to fix my car. More

by MADISONWALDRON2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Jan 28, 2021 -

W&L Subaru responded

Thank you for reviewing our service department!

January 21, 2021

As always, service was great and thorough. Very friendly and very timely. They sanitized the vehicle and washed it for us. Very comfortable waiting room with drinks and snacks. More

by Kasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

W&L Subaru responded

Thanks for visiting our service department! Have a great day!

January 21, 2021

I was able to get a same day appointment and the entire process was quick and easy. I don’t take my vehicle anywhere else. More

by lara.lapinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Jan 21, 2021 -

W&L Subaru responded

We appreciate your business! Thanks!

January 20, 2021

Everything requested was done. Assistance with printing a registration card of legible size was even offered, and followed through, by the service advisor. Best experience so far! More

by robert.rickard2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Rizzo
Jan 21, 2021 -

W&L Subaru responded

Thanks for the feedback!

January 15, 2021

Very professional and well organized service department. The online scheduling was quick and simple to use. Requested a loaner car during my service that was ready to go at check-in. Excellent service, More

by BTFESSLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

W&L Subaru responded

Thanks, and have a great day!

January 07, 2021

Everything went very smoothly as far as checking in, waiting and checking out, car appeared cleaned after service and wait time not excessive even during a pandemic. Thanks again to W & L. More

by rsfdesign
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Jan 14, 2021 -

W&L Subaru responded

Thank you so much for your business, and have a great day!

January 07, 2021

The dealership did a very fine job of getting my vehicle in and taking my information. The waiting room area was neat and clean and service was fast with easy checkout. More

by gdkling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Jan 14, 2021 -

W&L Subaru responded

Thank you for your review. If there is anything we can improve on, please let us know.

January 06, 2021

We were very pleased with the service and quality of We were very pleased with the service and quality of the service your manager and mechanic that worked on our vehicle, they even washed it for us. More

by tllewe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

W&L Subaru responded

We're very pleased you had such a good service experience! See you next time!

January 06, 2021

The service department is very accommodating when I need service on my car. They have always done the very best job at getting me a loaner car and fix my car. They call and explain if anything is wrong ou More

by jannevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

W&L Subaru responded

It was our pleasure helping you in service! Thanks!

January 05, 2021

A dream comes true with W & L Subaru! Great service, Atmosphere, always there to reach your needs and will work with you to please you!! Beautiful place!! They keep you comfortable also while your there More

by dbingaman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember he met me at car😃 we solved the problem at my car😃😃????
Jan 05, 2021 -

W&L Subaru responded

Thanks so much, and have a great day!

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