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W&L Subaru - Service Center

Northumberland, PA

4.7
2,077 Reviews

2,077 Reviews of W&L Subaru - Service Center

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July 15, 2020

I wouldn't have found w/o Tim June 23, 2020 had appointment for recall. Took Impreza to dealership. Recall and additional service I requested was done in a very short time. Serv More

by maxim602@k30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim, Marge , Isaac
Jul 16, 2020 -

W&L Subaru responded

Thanks for the review! It was our pleasure helping you!

July 15, 2020

This is a good service. Nice people, friendly environment, comfortable waiting room plus free drinks! Will come again for sure and encourage friends to come too. More

by xinchupa
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Jul 16, 2020 -

W&L Subaru responded

Thanks so much for visiting our service department! Glad you had a great experience!

July 10, 2020

We had an awesome experience. Service and repair techs were very knowledgeable. Was advised on a windshield replacement which we will schedule on the future More

by mjjwolf1
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Jul 10, 2020 -

W&L Subaru responded

Thanks for the review!

July 08, 2020

The staff is pleasant and helpful. Service was good. My concern was most employees were wearing their masks just on their mouths (only good if you are a mouth breather) or on their chins. More

by scheuren
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Jul 08, 2020 -

W&L Subaru responded

Thank you for the feedback. We are constantly monitoring the mask situation, and this morning all observable staff were donning their masks correctly. We will continue to monitor this important safety precaution. Thanks again, and have a great day.

June 29, 2020

Very timely and excellent service :) Everyone was super friendly and very helpful ! I highly recommend W&L subaru to everyone ! I am very happy with the services provided ! More

by waweiss
Recommend Dealer
Yes
Employees Worked With
Brian
Jun 29, 2020 -

W&L Subaru responded

Thank you for visiting our service department!

June 28, 2020

We are well pleased with W L Subaru !!! The service department is EXCELLENT !!! Our friend bought a car there for his Granddaughter that turned out to be a lemon !!! We are NOT real happy with that bec More

by garyjo460
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

W&L Subaru responded

Thank you for the feedback. I'm very sorry to hear about your friend's experience with his granddaughter's vehicle. I just need a little more info to look this up to see how we can help, so please give me a call at 570.473.3432. My name is Rob and I'll be happy to look into it for you. Thanks again, and have a great day.

June 27, 2020

Continue to AMAZE Roy and Mike Thomas go above and beyond to make sure I have an exceptional experience. They are always extremely helpful and courteous. Pricing is m More

by Subaru#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Bassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Jun 27, 2020 -

W&L Subaru responded

Thanks, we're glad you enjoy our service dept!

June 27, 2020

Ignores request to opt out of email contact. Dealership did recall work. We had no other business dealing with them. Please remove the email address! More

by lengelfour
Recommend Dealer
No
Employees Worked With
Roy Beck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2020 -

W&L Subaru responded

Hi, Thank you for your feedback. The reason you are still getting emails is that on May 8 you wrote in telling us you were not receiving confirmation emails from service. So we turned on email communications to ensure that you would receive those confirmations. That, of course, turned on all other communications as well. I will disable emails, but please keep in mind, this could also disable confirmation emails from service. Have a great day.

June 27, 2020

Always helpful and courteous All service members are pleasant and answer all questions and concerns in a manner that makes it possible to ask even basic questions. Always helpful More

by DAISYMAY595
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac; Nick
Jun 27, 2020 -

W&L Subaru responded

Thank you, it was our pleasure helping you!

June 27, 2020

The service department was very Professional, accommodating, and responsive. I would highly recommend W&L for your service needs on your new and used Subaru. More

by Jas&Ash
Recommend Dealer
Yes
Employees Worked With
Phil Rizzo
Jun 27, 2020 -

W&L Subaru responded

Than you so much for the review!

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