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W&L Subaru - Service Center

Northumberland, PA

4.7
2,084 Reviews

2,084 Reviews of W&L Subaru - Service Center

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April 30, 2020

great The service men were very polite and helpful. I also went to the collision center and 5 stars for them as well. I would highly recommend W&L Subaru. More

by lltay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2020 -

W&L Subaru responded

Thank you for your business!

April 30, 2020

Great Customer Service I had a State Inspection, Oil Change, and Tire Rotation performed on my 2019 Outback. The service provider greeted me with a smile. The service area More

by agibsonenator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Youong
Apr 30, 2020 -

W&L Subaru responded

Thanks for the review! We really appreciate it!

April 30, 2020

Good customer service; explained my options. The service staff was very good. Made me feel welcome, someone saw me right away, he understood my concerns and explained my options. Great waiting More

by rjrelyea40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service: Luke, Phil Rizzo
Apr 30, 2020 -

W&L Subaru responded

Thanks for visiting our service department! We are pleased you had a great experience!

April 29, 2020

overall efficient experience Quick turnaround, was in for 2 recalls and ended up getting spark plugs changed and 2 air filters. Done in under 4 hours. Easy in and out, effici More

by bnmirons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 29, 2020 -

W&L Subaru responded

Thank you for your feedback. We are always looking for ways to improve, and comments such as yours are in invaluable tool in making the customer experience even better. The next time you need maintenance, please pop onto our website www.wandlsubaru.com and take advantage of the coupons and specials we have listed there. Thanks again and have a great day!

April 27, 2020

Everyone at W + L is great! They did a thorough job and my service was completed quickly. I could not have asked for better service! More

by welshh
Recommend Dealer
Yes
Employees Worked With
Phil Rizzo
Apr 27, 2020 -

W&L Subaru responded

Thanks so much, we really appreciate the review!

April 27, 2020

I would give them 5 stars however I never received my seat cover I ordered for my 2019 Subaru Forester before they closed due to covid19 Fixed! More

by jhowandee
Recommend Dealer
Yes
Employees Worked With
No idea
Apr 27, 2020 -

W&L Subaru responded

Hi, and thanks for the feedback. I'm very sorry you never received that accessory. I called Nick in parts and he will be calling you to let you know that your seat cover is in. Thanks so much again for letting us know. And again, very sorry for your experience. If you need anything else, just let us know!

April 27, 2020

The team has been doing a phenomenal job. Don’t have to worry. Even during this pandemic I feel safe they will take good care of me an my vehicle. More

by Kelly Stiner
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Little, Phil Rizzo
Apr 27, 2020 -

W&L Subaru responded

Thanks for the review! We are certainly doing our best to put customer safety first!

April 27, 2020

I was pleasantly surprised that I was able to drop off my car and it was complete in a couple hours. I also appreciated how all associated from my service coordinator to the lady at the check out to the othe More

by heatherr9555
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2020 -

W&L Subaru responded

Thank you Heather! Have a great day!

April 24, 2020

Great service I took my car to W&L for a recall. They were polite and the work was done in a very timely manner. Waiting room was comfortable with snacks and drink More

by maryannqos
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Not certain.
Apr 25, 2020 -

W&L Subaru responded

Thank you!

April 23, 2020

This dealership has been tremendously friendly and let my outback in tip top shape! Everyone has been so knowledgeable, even when there was recalls on different parts!! During this Pandemic they have been More

by blgray1
Recommend Dealer
Yes
Employees Worked With
Not sure of his name!
Apr 23, 2020 -

W&L Subaru responded

Thanks so much for the review! We are certainly doing the best we can during this pandemic, and we appreciate your business so much!

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