W&L Subaru - Service Center

I wish that I got a better tutorial about the remote start system, I had to call the service department twice to figure out how to work it correctly start system, I had to call the service department twice to figure out how to work it correctly More

I want to support this business It was my first time at this dealership and the person handling my customer service was not customer first. I made an appointment and it took 45 minut It was my first time at this dealership and the person handling my customer service was not customer first. I made an appointment and it took 45 minutes longer than quoted. It wad explained that it was due to the walk in traffic. This is disappointing, then do not have a scheduling feature. I missed an important meeting. Additionally if the service person recognizes I had an appointment and things were running slow they could have explained that to me when I checked in. Maybe gave options. Some kind of thoughtful customer service would have been great. I have always went to Subaru dealers for the work on my car and now I likely will change, why go out of the way for average customer service. This experience is not what I have experienced at all other Subaru dealers. More

I found it very interesting that my car goes for service to W&L and the technician Called to tell me my seat was broken said it wouldn’t pass safety inspection. Then the next week my car goes for an alignme to W&L and the technician Called to tell me my seat was broken said it wouldn’t pass safety inspection. Then the next week my car goes for an alignment, and a different technician calls when I ask about the seat, he doesn’t know about the seat, can’t answer the questions about the seat that I had already asked via text message (the reason he called in the first place) and then tells me that the car would still pass safety inspection without the 1500$ repair. Let’s communicate, and let’s also not try to take advantage of our customers. I thought transferring from Blaise Alexander would be an improvement but now I’m questioning for sure. More

This is the second time getting my car serviced at your place. And both times I am well pleased and impressed by the way how everyone is knowledgeable and the customer service is great everyone should lear place. And both times I am well pleased and impressed by the way how everyone is knowledgeable and the customer service is great everyone should learn customer service from your store everyone is friendly. The place is clean the waiting area is well kept. You guys do a great job in servicing cars More

Excellent Service They provide friendly, quick and efficient service, Scheduling through the my Subaru app was a breeze. Things could not have gone smoother. Th They provide friendly, quick and efficient service, Scheduling through the my Subaru app was a breeze. Things could not have gone smoother. The waiting rooms are very comfortable. More

Great service, quick turn around in both fast lane service w/o appt. and scheduled services as well. Offer loaner vehicles, Friendly drop off and pick up staff. service w/o appt. and scheduled services as well. Offer loaner vehicles, Friendly drop off and pick up staff. More

Top of the line service. Took care of current issues and a warranty I didn’t know I had. 10/10 would recommend W&L Subaru to friends and family based on the service alone. a warranty I didn’t know I had. 10/10 would recommend W&L Subaru to friends and family based on the service alone. More

First Rate Service From start to finish the collision center gets high marks. Everything was explained and the sceduling of the repair and the arranging of a free loaner From start to finish the collision center gets high marks. Everything was explained and the sceduling of the repair and the arranging of a free loaner were handled with an understanding of the customer's needs. More

Great service! My first visit to the dealership since buying my car last May. Just routine, but I was greeted by the customer service representative warmly. All of My first visit to the dealership since buying my car last May. Just routine, but I was greeted by the customer service representative warmly. All of my questions were answered, ahd the waiting area is very comfortable. Due to a coupon I found in the playbill of my local theater, the service was even free. The car wash was also a nice surprise. I will definitely be going back for other service needs. More

When I made service appt, I asked for wiper blades to be installed and was told he would put this on request. I was told this would be a 15 minute procedure- changing Pcv valve under recall. Appt lasted 1 installed and was told he would put this on request. I was told this would be a 15 minute procedure- changing Pcv valve under recall. Appt lasted 1 hour 15 minutes, wiper blades were not replaced. More