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W&L Subaru - Service Center

Northumberland, PA

4.7
2,074 Reviews

2,074 Reviews of W&L Subaru - Service Center

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December 07, 2019

Very nice service manager I got there early and was left in very early , the only problem I had was after I left my left tail light was out , the told me they changed one bulb More

by mail3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kris Little
Dec 13, 2019 -

W&L Subaru responded

Oh no, I'm very sorry if we missed that bulb! Please stop by, and we can certainly correct that for you. If you need anything else, just give us a call. Thanks for the feedback!

December 06, 2019

60000 miles servixe The service personnel kept me informed of the estimated cost of the service so that I could budget for it. That was great as no one likes ‘sticker’ More

by MLSHUTT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Shellenberger, Kris Little
Dec 13, 2019 -

W&L Subaru responded

Thanks you for the feedback, and have a great day!

December 03, 2019

satisfied customer, once again !!! my experience with W&L employees have proven to me all of the following, costumer oriented, professional staff, very clean and organized service cent More

by ross.blain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Shellenberger
Dec 03, 2019 -

W&L Subaru responded

Thanks Ross, it is always a pleasure to help you!

December 02, 2019

repairs You do great work and are always kind and have a great loaner policy. However, you have charged me for work that was not necessary in the past includi More

by kauffmans0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Heim
Dec 02, 2019 -

W&L Subaru responded

Thank you for the feedback. I noticed that your most recent service visit on 11/26/19 was a free audio speaker repair, which you were not charged for and which did not involve oil leaks or brakes, so please let us know if your review refers to a prior visit and we will be happy to look into it for you. In general though, we like to err on the side of customer safety, and so we let you know about any issues we find. It is then up to the customer to decide if they want it fixed. Since most cars we sell and service are used by families (many with small children), we believe the right thing to do is to let customers know about *any* oil leak. Regarding brake fluid, it actually does need replaced at regular intervals: every 30,000 miles according to the manufacturer's maintenance booklet in your glove box. Check here for an image from a current model year maintenance booklet --> (https://www.flickr.com/photos/92035321@N06/49159040077). If you have any other concerns or questions, just let us know, 570-473-3432. Have a great day.

December 02, 2019

Inspection repairs were made and got my Crosstrek inspected while i waited for it..cost was good and all staff very friendly...i will be back for service.. More

by twistedtight_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Little, Phil Rizzo
Dec 03, 2019 -

W&L Subaru responded

Thanks so much!

November 30, 2019

No more deer They took great care of my outback that had deer damage! You can't tell it was even damaged. They got me in quickly and made a great repair. Highly re More

by pickle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure of body shop foreman
Dec 02, 2019 -

W&L Subaru responded

Thank you so much! We are glad we were able to help!

November 29, 2019

Top-notch service I just had my first appointment at W & L Subaru's service department and I was very impressed with everything they did. I will not hesitate to go ther More

by behprintz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Eister
Dec 02, 2019 -

W&L Subaru responded

We are glad your first trip in for service was a great one! Thanks for posting!

November 29, 2019

Oil/filter change It is very easy to schedule service appointments. Friendliness of staff and great customer service. They are quick and efficient. They have a comfort More

by llprunty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Young
Dec 02, 2019 -

W&L Subaru responded

Thank you so much for the review! We look forward to helping you again in the future!

November 28, 2019

quick, professional I was very impressed that someone met me as I drove into the dealership. Great customer service especially since I didn't really know where to go! E More

by maryjostauber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unfortunately, I don't know any of their names - all in the service dept.
Dec 02, 2019 -

W&L Subaru responded

Thank you Maryjo! We are very proud of our service area, and we are so glad you enjoyed it!

November 28, 2019

great experience from scheduling the appointment to driving home after the inspection was done, the staff were all customer oriented. Waiting room has nice amentities More

by JWMULLEN101
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luke Shellenber
Dec 02, 2019 -

W&L Subaru responded

Thank you so much, we are very grateful for your business! Have a great day!

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