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W&L Subaru - Service Center

Northumberland, PA

4.7
2,074 Reviews

2,074 Reviews of W&L Subaru - Service Center

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September 10, 2019

in for service Upon arrival for service, you drive directly into the service center and someone always greets you and asks what you need to be serviced today. All ar More

by guy_d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Bassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meghan Balum, Mike Bingaman, Kim Rorke, Kris Little, Angela McCormick
Sep 11, 2019 -

W&L Subaru responded

We are so glad you like our friendly service team! We look forward to your next visit!

September 09, 2019

Efficient Employees The employees are efficient and knowledgeable. They instill Confidence in you that your Vehicle is in proper working condition. I enjoy my visits to More

by chpmunk1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember their names.
Sep 11, 2019 -

W&L Subaru responded

Thank you so much for taking the time to write this review! We look forward to helping you again in the future!

September 09, 2019

Great help friendly customer service. They went out of the way to get this taken care of quickly. The woman at reception was outstanding I wish I could remember her name! More

by gibbonssarah77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Sep 11, 2019 -

W&L Subaru responded

Thank you for posting this! We really appreciate it!

September 07, 2019

Extraordinary ... as usual! I currently have my fourth Subaru from It is a 2019 Forester. W & L. have always offered extraordinary customer service; this "visit" was no differe More

by George.wlsubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian (Pick-up/Drop-Off Driver) Dan (Service Consultant) Marge(Cashier)
Sep 07, 2019 -

W&L Subaru responded

Thanks George! We appreciate all of your business, and we're glad you enjoy our service perks!

September 06, 2019

18 month warranty Very professional and polite. Fast service and lets you know what all they did and what you will need soon. Always ready to answer any questions you More

by NAT727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2019 -

W&L Subaru responded

Thank you so much! We are here for you when you need us!

September 06, 2019

Was here for state inspection,t Car was inspected, tires checked, 30,000 mile check up scheduled. Didn’t take very long. Everyone is always very nice there. I would gladly recomme More

by telstar619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t recall the name(s) Re ‘this visit
Sep 07, 2019 -

W&L Subaru responded

We really appreciate you posting this review! Have a great day!

September 03, 2019

My experience was excellent. Great service and friendly, helpful staff. You provided a loaner vehicle, very helpful because I had an appointment during the service. Warranty part More

by dabeaver72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Sep 03, 2019 -

W&L Subaru responded

Thank you, and we look forward to your next visit!

September 03, 2019

Inspection. Oil change I got several reminders on the internet for oil change and annual inspection. I was able to make an appointment at a convenient time. And the work was More

by hlavmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Rizzo
Sep 03, 2019 -

W&L Subaru responded

Thank you for your service business! And thanks for the review!

September 02, 2019

100x improved since a few years ago Like the new, improved and customer friendly service area. Can’t say enough about the new staff added to the service department. They are professional More

by jmcolanc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t remember his name but the service advisor who sits at the first check in area
Sep 03, 2019 -

W&L Subaru responded

Thank you for posting this review. It was our pleasure helping you, and we are glad you had a nice experience. We are very proud of our current service team, and I'm pleased they provided you with an excellent experience. That said, I do apologize if any previous visit was not satisfactory. If you need anything at all, please give me (Rob) a call at 570.473.3432, I'll be happy to help any way I can. Have a great day!

September 02, 2019

Routine service, oil change and tire rotation Drop off day prior, take loaner vehicle, pickup up my vehicle next evening. The availability of loaner is very convenient, plus evening pickup hours a More

by cmhall2663
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know the names of service assistants.
Sep 03, 2019 -

W&L Subaru responded

Thank you for taking the time to post this! We are here for you whenever you need us!

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