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W&L Subaru - Service Center

Northumberland, PA

4.7
2,098 Reviews

2,098 Reviews of W&L Subaru - Service Center

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June 25, 2019

prompt courteous service when I first drove. Great service area, comfortable seating & refreshments hot ad cold provided free of charge. Really like the fact that your svc team wash the vehicle More

by happysubowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall - spoke to a service person on phone then to one service tech who took my vechile to be serviced.
Jun 25, 2019 -

W&L Subaru responded

Thanks, we are glad you like the comfort and amenities of our service department! Have a great day!

June 24, 2019

Service Great customer service. Poor shop work. I was told that my motor an radiator were melted when in fact there's nothing wrong with the motor. They did More

by nfdtruck10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kris Little
Jun 24, 2019 -

W&L Subaru responded

Thank you for the feedback. If you like, I'll be happy to look into this for you to see if we can turn your experience around. Just give me (Rob) a call at 570.473.3432, and I'll try to help in any way I can.

June 22, 2019

state insp,oil change got their early took me right away it took me longer to drive to their than to work on the car also got a tire rotation More

by tormack1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2019

great,knowledgeable,friendly same as abovegreat people and the hot chocolate is delicious service was timely car was clean also very clean waiting area, everything on display {ca More

by dotb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Jun 24, 2019 -

W&L Subaru responded

Thanks for the feedback! Stop by for hot chocolate anytime! (you are right ... it is delicious!)

June 20, 2019

A Subaru not, but still good service at a fair price. I had my Chevy pick up truck serviced at W&L because this is where I purchased it. They have treated me fairly and perform good work at a fair price. More

by micrski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2019 -

W&L Subaru responded

We really appreciate your feedback, and we're always glad to service your vehicle! Thanks!

June 20, 2019

Oil change tire rotation Service is always excellent. Everyone is friendly. They pick up my car at work and return. Always returned clean. Just a great place to do business More

by lisaautry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2019 -

W&L Subaru responded

We are glad you like the convenience of our customer-pick-up-and-delivery perk for service! Thank you for sharing your thoughts!

June 19, 2019

Friendly Staff This is my first Subaru and my first experience using W&L Subaru. The staff was very friendly, service was done quickly, and car received a courtesy More

by Wasili
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Jun 22, 2019 -

W&L Subaru responded

Our service car wash is definitely a perk we are proud to offer! Thanks for the review, and we look forward to helping you again soon!

June 17, 2019

Air Conditioning Problem Solved! Great service department! No problem getting appointment for day requested. Knowledgeable service person explained everything without making me feel More

by MICHELEGUSTAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure of who I spoke with in service dept. - sorry!, Kris Delosier
Jun 22, 2019 -

W&L Subaru responded

Thank you for taking the time to rate our dealership! We are so pleased you enjoyed our comfortable lounge and amenities!

June 12, 2019

Professional and Presonal :) One of the best service departments I have ever been too ! Friendly, professional, personal, go the extra mile and a very comfortable environment ! More

by hbwhatever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Little
Jun 13, 2019 -

W&L Subaru responded

We are so happy you had such an excellent experience in our service department! See you next time!

June 11, 2019

Airbags were replaced. The gentleman at the service counter was most polite and informative. The wait for service completion was much shorter than I had expected. And I w More

by helen.cleaver
Recommend Dealer
Yes
Employees Worked With
First visit there and I didn't know anyone.
Jun 11, 2019 -

W&L Subaru responded

We are so glad you enjoyed your visit! The free cash wash is a great perk, and we are very pleased to provide that to our customers. Have a great day!

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