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W&L Subaru - Service Center

Northumberland, PA

4.7
2,077 Reviews

2,077 Reviews of W&L Subaru - Service Center

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May 27, 2019

Be prepared to spend big While I like this dealership, I wouldn’t recommend it for service- not because they don’t do a good job; they do, but because they severely overcharge More

by Overcharged1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who I worked with
May 28, 2019 -

W&L Subaru responded

Thank you for the feedback. I'm very sorry about your experience. Please feel free to take advantage of the big discount service coupons and specials posted on our website, www.wandlsubaru.com. If there is anything else I can do for you, just give me, Rob, a call at 570.473.3432. Thanks again, and have a great day!

May 24, 2019

Great Experience! The service department was awesome! My visit was on a Saturday. Being open on the weekend helps me tremendously! The problem was diagnosed, repair was More

by Joe_U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Gallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler, Kris Little, Luther Metzger
May 24, 2019 -

W&L Subaru responded

Thank you for the review! We are pleased you had such a nice experience here!

May 24, 2019

Recall Service Department is very friendly & service is A-1. I would definitely recommend W & L to anyone shopping for a new or used vehicle. They are a grea More

by jps045
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 25, 2019 -

W&L Subaru responded

We are very pleased that we provided a great experience for you in our service department! Thanks for the review, and have a great day!

May 23, 2019

so far so good this was my first time utilizing the service dept. at W & L Subaru since the new dealership has opened. I just purchased another Subaru in January and More

by ross.blain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2019 -

W&L Subaru responded

Thank you for the review, Ross! We are glad you are still having the same great experience at our new location!

May 23, 2019

Replacement of left rear tail light Needed part arrived and replaced in less than an hour ..efficient and timely..initial visit made but part not received . When available it was replace More

by abd411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
May 23, 2019 -

W&L Subaru responded

We are so glad we could help you. Thanks for the review and rating ... have a great day!

May 23, 2019

I had recalls to be serviced. Everyone is so kind and the service was awesome. They even cleaned my car outside which I appreciated very much! Thank you all for everything! More

by kreamershirley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Clymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Little
May 23, 2019 -

W&L Subaru responded

Hi, and thank you for taking the time to review our service department! We are very happy you liked the free car wash, and we look forward to seeing you again!

May 19, 2019

Service was quick and thorough and the staff was so pleasant W&L as a whole is awesome and your service department is great. They are professional and give such a high level of care to each person who is there. More

by MRSTEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I am not sure who helped in service but he was great. , Ken Heim
May 20, 2019 -

W&L Subaru responded

Thank you so much for taking the time to submit this review! We are very pleased to provide you with this kind of experience each time you are here. Thanks again, and have a great day!

May 17, 2019

Fantastic Customer Service! After switching back to our summer wheels and tires on my wife’s 2015 WRX, the TPMS light was on the dash. I called W&L one afternoon and Diane told m More

by Matt Scicchitano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Clymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Eister
May 17, 2019 -

W&L Subaru responded

Hi Matt, good to hear from you as always! Thanks for the review!!

May 16, 2019

Friendly, Professional Service The team at W&L were friendly and helpful with a high level of professionalism. I was pleased with every aspect of service, from reception to completi More

by BK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Delosier, Kris Little
May 16, 2019 -

W&L Subaru responded

Thanks for the review BK! We are here for you any time you need us!

May 13, 2019

Awesome facility and friendly, knowledgeable staff. First visit at the new location. Very spacious and clean throughout. Do not get regular service here because I live in Williamsport. Visited this ti More

by Dennis Sweely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
May 13, 2019 -

W&L Subaru responded

Dennis, thank you for taking the time to let us know how we did. We hope you have a great day!

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