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W&L Subaru - Service Center

Northumberland, PA

4.7
2,077 Reviews

2,077 Reviews of W&L Subaru - Service Center

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May 13, 2019

Excellent Work W&L did a great job removing a dent from our brand new 2019 Ascent. The work was done quickly and thoroughly and for the price quoted. I would recomme More

by mthomas1030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
May 13, 2019 -

W&L Subaru responded

Thank you so much for the review! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 11, 2019

Timely, Professional Subaru Forester had a ''recall." I made the appointment on the website easily. The appointment was handled with professionalism; it was timely and m More

by LCOLE1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 11, 2019 -

W&L Subaru responded

Thank you for the review and rating! We are very happy to have given you excellent service, and we look forward to helping you again in the future!

May 10, 2019

Expert service, Friendly and Courteous Kris promptly greeted me and confirmed the service to be performed and the cost. He arranged for a loaner vehicle and sent a text message with contact More

by lsteimling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
May 10, 2019 -

W&L Subaru responded

Thanks you! We strive for 100% satisfaction, and it is great to see you had such a positive experience!

May 10, 2019

better service if you stay with your car i make an appointment but since i dropped off my car they did not even look at it till 2 hours later and that was after I contacted them regarding the More

by BLH22_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 10, 2019 -

W&L Subaru responded

Thank you for the feedback, and I apologize if your experience did not meet your expectations. If there is anything I can do to turn your experience around, please feel free to give me (Rob) a call at 570.473.3432. I'm here to help in any way I can. Thanks again, and have a great day!

May 10, 2019

EyeSight Recalibration Once again, in my recent relationship with W&L, they exceeded expectation! The staff is warm and welcoming and addressed my recalibration after a new More

by weetsa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Clymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Little
May 10, 2019 -

W&L Subaru responded

Thank you so much for the review and rating! I am proud that we consistently exceed your expectations. We appreciate you making such a long trip to see us ... on your next visit, please make sure you grab one of our many free beverages from the customer lounge for your trip home! Thanks again!

May 09, 2019

Excellent service I appreciate all of your service staff and am grateful of how I am treated at your facility. Everyone is professional and makes me feel at home. More

by DAISYMAY595
Recommend Dealer
Yes
Employees Worked With
Issac
May 09, 2019 -

W&L Subaru responded

Thank you for the kind words, we really appreciate it! We look forward to helping you again on your next visit!

May 08, 2019

Service/State Inspection/Factory Recall Everyone involved with the needed service was very polite, courteous and knowledgeable. All work was done expeditiously, with high quality and at a re More

by cattail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Bottiger
May 14, 2019 -

W&L Subaru responded

We appreciate your positive review about your recent experience with us! See you next time!

May 07, 2019

state inspection & cabin air filter thorough, courteous, timely, and they wash my car; always has a loaner ready to go. I live 3 hours away and bring my car to W & L because they care; More

by Eskimo Girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn't pay attention to names (Kris delosier sold me my Forrester
May 06, 2019

Appointment was for a recall on my vehicle. I expected perhaps a long wait. This was a recall appointment for my vehicle. It was shorter than estimated. (The waiting room is great! I had co More

by cehabegger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
May 05, 2019

Another perfect service visit! Never any issues at W&L. They got my car right in, the service tech pointed out a few things that may need attention down the road, and they honored m More

by Matt Scicchitano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve and Nick in parts and Margie at the check-out counter, Kris Little
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