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W&L Subaru - Service Center

Northumberland, PA

4.7
2,098 Reviews

2,098 Reviews of W&L Subaru - Service Center

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June 10, 2019

W&L service and staff create loyal customers W&L and Subaru replaced the transmission of my car at no cost to me. W&L also replaced a front axle and did not charge labor. It is service such as More

by HASSINGERR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Issac
June 10, 2019

Always top notch service, I even take my wife's Toyota there Always easy to get a service appointment. Extended hours and always great service. Outstanding customer service! I even take my wife's Toyota Rav 4 th More

by Msg Fred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn't take note of their names.
Jun 11, 2019 -

W&L Subaru responded

We appreciate the feedback, and we are so happy you have had great experiences in our service department!

June 08, 2019

Window guards They were fast, efficient. In and out faster than estimated. People are very friendly. Clean service area and waiting area. Always a pleasure doing bu More

by pattiq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Jun 11, 2019 -

W&L Subaru responded

Thanks for the review! We can't wait to help you again next time!

June 06, 2019

Great Service I called late in the month to get my car inspected. Didn't have to wait to get an appointment. Was done in an hour. Great job! More

by agm6435
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2019 -

W&L Subaru responded

It was our pleasure helping you out! Thanks for your feedback!

June 04, 2019

AWESOME SERVICE I have been coming to W&L to service my Subaru's since 1984 and have only 1 problem which was taken care of right away. I have been to some other Suba More

by love my subie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Eister
Jun 04, 2019 -

W&L Subaru responded

Thank you for reviewing our service department! We look forward to helping you at your next visit!

June 03, 2019

Customer Service and Professionalism I have mostly Toyota's because the service people went above and beyond expectations. That has changed and I remembered how great W& L Subaru service More

by EMORRISO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2019 -

W&L Subaru responded

Thanks for this review and rating! We look forward to helping you when you are ready to trade those Toyotas!

May 29, 2019

Always Great Customer Service . I will continue to have my RU serviced by W & L Subaru. They are always professional, friendly, and courteous. Thank you W&L! More

by MSz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
May 30, 2019 -

W&L Subaru responded

Thanks for the 5-star rating! We are so glad to have given you a great experience here!

May 28, 2019

Loaner a plus Our Ascent needed warranty service and check-in went smoothly. There is never a problem getting a loaner, which I recommend, because wait times are ge More

by RSHEARER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uncertain
May 28, 2019 -

W&L Subaru responded

Thank you for the feedback. We are happy to provide the free loaners, and we are glad you enjoy that perk! We are always looking for opportunities to improve, so I will make sure we review your issue regarding the estimates and time-to-completion with our service team. Have a great day!

May 28, 2019

Annoying The first time I went for two recalls to be taken care of. The staff was nice but left my center console unattached and left out parts when reattachin More

by JUSTINEEFOX1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kris Little
May 29, 2019 -

W&L Subaru responded

Justine, I'm very sorry for your experience here. I sympathize greatly with your concerns, and would like to help make it right. Please call me at 570.473.3432. My name is Rob, and I will do what I can to turn this around for you. Thank you for the feedback, and I hope to hear from you soon.

May 29, 2019 -

JUSTINEEFOX1 responded

A big thank you to WnL for reaching out to make this right, a lot of big companies these days are quick to dismiss customers, you’ve definitely earned my respect. Thank you for being so quick and generous!

May 27, 2019

Prompt and courteous service . I was offered appointment options in a reasonable timeframe. Plus the new facility is GORGEOUS, and employee pride is evident. Thanks for the car wa More

by lmcgr303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Each person introduced themselves, but I do not remember. I did appreciate the introductions
May 28, 2019 -

W&L Subaru responded

Thank you for the great review! We are glad you love the new facility ... so do we! Have a great day!

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