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W&L Subaru - Service Center

Northumberland, PA

4.7
2,097 Reviews

2,097 Reviews of W&L Subaru - Service Center

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June 14, 2022

Had my car in for inspection in Nov. .. now I needed new brakes and rotors on my car. Think who ever inspected my car in Nov had there heads up there xxx. I will no longer be using your More

by fireman17857
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roy Beck
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

W&L Subaru responded

Thank you for the feedback. We're sorry you disagree with our findings, but we do stand behind our assessments regarding your brakes. Brakes are a wear and tear element, and it does happen that brakes are borderline passing at inspection and then 7 months later they have worn down enough to recommend replacement. Thanks again for the feedback and have a great day.

Jun 16, 2022 -

W&L Subaru responded

We're very sorry you have these feelings, but we wish you the best.

June 14, 2022

Professional and treats customers well. Nice clean area to wait in while being serviced. Always offer loaner cars. Love the free drinks/snack area! More

by trish19640
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

W&L Subaru responded

Thank you for sharing your experience online!

June 14, 2022

A little on the pricy side. Everything explained well to me though. Nice waiting areas. More

by C38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

W&L Subaru responded

Thank you for your feedback, and have a great day. If you need anything else, just let us know.

June 14, 2022

Service center is clean and staff is very polite. Amenities are available for all customers and seats are plentiful and comfy. More

by eagless214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

W&L Subaru responded

Thank you so much for your review!

June 14, 2022

This is my second oil and filter with tire rotation. They are excellent, their waiting area is clean and comfortable with plenty of seating, a TV, coffee and water available. The staff treats you with r More

by lscastrine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

W&L Subaru responded

Thanks for sharing your experience online! It was our pleasure helping you in service!

June 14, 2022

Getting in for service was quick the same day in and out in about 1 hr with a nice clean car wash thanks W & L More

by smitchell28m
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

W&L Subaru responded

Thanks so much!

June 14, 2022

Picked up car with a dead battery and originally refused to help. Had to pay for $159 battery More

by LGranda5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gregg Bassett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

W&L Subaru responded

We're sorry you did not have a great experience. Thank you for the feedback and have a great day.

June 11, 2022

Very easy to schedule and drop my car off. The Staff are very friendly and easy the work with More

by tschmidt888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

W&L Subaru responded

Thank you!

June 11, 2022

Rather expensive, but service was well done in all respects. Loved the car wash. Thanks More

by wandering73 Joan eye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

W&L Subaru responded

Thanks so much for your feedback!

June 11, 2022

Oil change done on time nothing else to say about a oil change. Mediocre car wash More

by wrdworsk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

W&L Subaru responded

Thank you for your feedback.

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