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W&L Subaru - Service Center

Northumberland, PA

4.7
2,098 Reviews

2,098 Reviews of W&L Subaru - Service Center

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May 28, 2022

Sends info on trade up deals but dont have the cars on hand for customers. There should be a standard oil change fee should not need coupons for the service More

by cevans1553
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

W&L Subaru responded

Thank you for the feedback. You are correct, inventory is a little tight right now due to the chip shortage . We continue to send out the mailers about trading up because we always have available cars on order, and so customers who take advantage of these mailers are reserving their car before it arrives. If you'd like help purchasing something that is coming in (or placing an order), just let us know, we'll be happy to help! Thanks again, and have a great day!

May 28, 2022

Service is a breeze-from scheduling to heading back home with our newly serviced and clean car ( tires rotated, new free state inspection, oil changed, etc.) And we were given a car to visit the area during More

by CM Crosstrek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

W&L Subaru responded

We're glad you enjoyed the free service loaner car! Thanks for the 5-star ratings!

May 27, 2022

Always client-oriented and focused on giving great customer service! Nice atmosphere and waiting area with snacks and fairly quiet tv. Liked the wrapper recycling bin, too! Restroom was modern and cle More

by sweettoothfairy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2022 -

W&L Subaru responded

Thank you so much for sharing your experience online!

May 27, 2022

Staff is very friendly, and efficient. Went to other places to get a car and they were by far the best option! More

by jutt12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2022 -

W&L Subaru responded

Thank you so much for the review!

May 27, 2022

Their service team is great. They communicate very well and keep you informed during your service visit and present all options. More

by DEEGEE1027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2022 -

W&L Subaru responded

Thank you for the 5-star ratings!

May 26, 2022

Impressed with customer service upon arrival. We were informed of the service provided. Informed of other services needed at a later date. Our car was washed. Never had that at any other dealersh More

by judithzabko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2022 -

W&L Subaru responded

Thank you for the review and ratings!

May 26, 2022

Dealership was very helpful. Picked out vehicles up at Geisinger Medical and delivered it back. Huge help to my wife More

by jrboop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2022 -

W&L Subaru responded

It is our pleasure to provide the free pick-up-and-delivery perk for the service department! We're glad to make it easy for you! Thanks!

May 26, 2022

I wouldn't give a poor report, I was very early for my appointment, service gentlemen said it didn't mater so i went into the waiting room sat on a very comfortable chair and didn't wait long, car done I More

by hztz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know any names.
May 28, 2022 -

W&L Subaru responded

We're pleased you had such a great experience! Thanks!

May 26, 2022

I always receive the best level of service at W&L Subaru. The entire team is committed to customer service and it shows. More

by isaacsjm1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Faust
May 28, 2022 -

W&L Subaru responded

We appreciate your business! Thanks!

May 25, 2022

They kept in touch and explained what was going on. Easy to work with. Good job on the car. I would recommend to others. More

by longjuliannem
Recommend Dealer
Yes
Employees Worked With
Shaun
May 28, 2022 -

W&L Subaru responded

We appreciate your business! Thanks!

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