Wagner Kia of Shrewsbury

Do not buy from this dealership. I purchased a Kia Sportage that had just come off a lease with only 12,000 miles. Reasonably, I assumed the tires would reflect that mileage and did I purchased a Kia Sportage that had just come off a lease with only 12,000 miles. Reasonably, I assumed the tires would reflect that mileage and didn't inspect them closely — my mistake. What I later discovered is that the original tires had been swapped out for a set that were nearly worn through. When I brought this to their attention, their explanation was that the all-wheel-drive system could cause tires to wear that severely by 12,000 miles. I'll let that speak for itself. Don't insult your customers' intelligence — just own the deception. This is exactly the kind of behavior that has earned car dealerships the reputation they have. Shop elsewhere. More

This review is specific to the Service department; can't speak to Sales, Parts or Finance. Service here was terrible. Starting with making an appointment, which was done online. Included in the schedule req speak to Sales, Parts or Finance. Service here was terrible. Starting with making an appointment, which was done online. Included in the schedule request were several notes. Apparently these notes are not read by anyone. I asked that they let me know if the brakes were not under warranty. No advanced notice. We likely would not have gone in as I am happy to do pads & rotors for $150 vs $700 at the dealer. Arriving at the dealership the service rep was surly and discourteous from the get go. She basically demanded the registration, we went to get it and then she did nothing with it - never looked at it. Another service rep sitting on his xxx looked at my daughter and said where's the key, give me the keys like a bully or a total tool might say it. I told him to slow down and said they would get the keys when you get them. He was then out of the interaction. Back to surly Shirley. She said they would wash the car, never did. It was brought in because the front rotors were obviously warped at 15k miles. First, no warranty coverage after 12k, which again, they did not bother to tell me until we were there. What type of rotors last such a short time? Very cheaply produced ones. She said I can complain to Kia, which I have. How does this business have a 4.8 on Google reviews? More

Don't know what changed. At this dealership brought my kia in after a battle, Stan was great, he ended up putting a new motor in my sorento But Kia had a recall from mult At this dealership brought my kia in after a battle, Stan was great, he ended up putting a new motor in my sorento But Kia had a recall from multi switch, I was told they could check it out.Fuses headlights, whatever for 249. Part is free but any other parts they end up putting in are going to cost. Kia usa said they can't keep dealers from doing it, heard people same problem pay serious money to fix a recall, For second time To get it in for an oil change they are backed up over a month. Being january 29th. The next appt is Feb 28th Ended up going to Ron Bouchard up in Lancaster, for both oil changes. They got me right in More

Test drove cars. Was asked if I wanted to talk price. Was given the usual spiel about only being able to move by a a couple hundred dollars. Gave them a sense of wher Was asked if I wanted to talk price. Was given the usual spiel about only being able to move by a a couple hundred dollars. Gave them a sense of where I wanted to be price-wise. Was asked to write down a number that I would purchase it for. Then was asked to *sign my name* to that number. Finance guy came back after all this and said they’re not moving an inch. I said I wasn’t happy with this approach. Why make me go through this? What do I have to commit to a number when they have no interest in "moving an inch"? Car buying is already stressful enough! A manager came to see me and didn’t apologize or even go down a token amount. Told me why the car was a great price. Fine. Just tell me from the start that the price is non-negotiable. Don’t play games with me! More

Dealer will not service Kia vehicles not bought at their dealer, even in an urgent matter where the vehicle doesn’t start. The first question was did you buy the vehicle here? They reported they could not s dealer, even in an urgent matter where the vehicle doesn’t start. The first question was did you buy the vehicle here? They reported they could not service my vehicle until a month from the time it was towed there. I paid extra for a tow service to take my vehicle to a Kia dealer who provides superior service for any Kia vehicle. Car was diagnosed and repaired under warranty at a dealer 50 miles away. They even provided a loaner vehicle for that time. Wagner Kia did not want to service my vehicle because I did not buy the vehicle there.I am Disappointed that the dealer closest to my home runs a poor business model. The service department is not reliable for Kia customers that have not purchased a vehicle from them. More

Blinking check engine light on car. Went to Dealership for service. Assigned Shirley Price as Service Advisor. She was beyond terrible. Wouldn't return my phone calls or give me sta Went to Dealership for service. Assigned Shirley Price as Service Advisor. She was beyond terrible. Wouldn't return my phone calls or give me status updates for the 3 weeks the car was being serviced. Had to finally get the Service Manager to be my point of contact until the car was repaired. More

horrible dealership, they always charge 4,000 over price they have no respect for customer at all they have no respect for customer at all More

It is rare that I've had occasion to visit a dealer for service so I really did not know what to expect. I was apprehensive, fearful to tell the truth, of the unknown! Our 2020 soul needed emergency care service so I really did not know what to expect. I was apprehensive, fearful to tell the truth, of the unknown! Our 2020 soul needed emergency care and Wagner Kia was the closest choice. I was fortunate enough to encounter Stan, the service manager via telephone. He was cordial and quite genuine and I began to feel confident I was in good hands. Though my vehicle was not purchased there, he prioritized my repair and kept me well informed to it's progress. All in all I was treated well by Stan and his entire staff. Overall I can confidently say these are reputable folks with good intentions and you can feel good about visiting them for your Kia needs. The facility was quite nice b.t.w. exuding a sense of professionalism and permanence. Thank you to Stan and the fine folks at Wagner Kia! More