Wagner Kia of Shrewsbury

I went in for an alignment. I had recently purchased my car from them. The steering wheel was twisted to the side and it was the worst alignmnet job I ever had. I had to go back and leave it a seond day an car from them. The steering wheel was twisted to the side and it was the worst alignmnet job I ever had. I had to go back and leave it a seond day and fight with them to do it right. I also had a waranty problem and had to fight to have that covered. More

Pure and simple: I needed a new vehicle. I wanted a lease. I demanded a fair price and I wanted a deal that was: pure and simple. I did my on-line homework narrowing my selection to a KIA or Nissan. lease. I demanded a fair price and I wanted a deal that was: pure and simple. I did my on-line homework narrowing my selection to a KIA or Nissan. I e-mailed 4 dealers for each brand. I sent my very specific questions/requirements via e-mail and dealt with only the dealers who were straightforward, answered all of my questions and did not send me bloody spam CONSTANTLY about so much dealership bull yet never answering my questions. I chose the 1 Nissan dealer and the 1 KIA dealer who knew how to use e-mail. However, I did go to several dealers just for test drives. I still believe in testing the waters. In most of these other establishments I had to escape like a thief in the night as they are deaf to the words "No thank you" or "Not interested" But OK, now the good news...I met with Shirley at Wagner KIA and my first impression was how easy going she was. I told her what I was interested in and she NEVER tried to sell me anything other the my choice, the Soul+ We went for my initial test drive and she said “Drive” There was plenty of gas in the vehicle and she doesn’t believe in simply going around the block. So, we, indeed, went for a ride. 2 or 3 days later I wanted another drive. Shirley handed me the keys and said, “Take as long as you want”. I'll be here when you get back. My next impression was this - of all the dealers I had visited, not one salesperson could answer every question I had about the vehicle, with the exception of Shirley. This woman knows her product Shirley is a very personable, low key sales person who LISTENS. At no time did I ever feel rushed or pressured. As for Tonia, this woman can multi-task! She was so incredibly quick with e-mail responses and she answered my every question in her initial e-response. Although I am very techno-low, Tonia certainly knows how to keep her customers well informed which made me a happy camper. The haggling over price was painless. They knew what I needed and we reached the goal quickly. Just as the deal was to close, I hit a paperwork snafu, on my part, and then a personal family emergency. It seemed the deal was off. Much to my surprise, Tonia and Shirley worked with me and they held the terms of my deal for a couple of weeks until I could sort things out. I think of these two women as a rather dynamic duo. Shirley was excellent in introducing me to my new Soul from showing me every little item and even syncing my cell phone for me so that I could do the hands-free calling thing Obviously, I hope the KIA stands up as well as Shirley and Tonia did for me. My vehicle is very new and therefore I have not had to interact with service or parts or such, so I cannot attest to those services but as Shirley introduced me, they all seemed quite pleasant. At 58-years old, I’ve purchased a few cars in my time. I have never been this satisfied with the sales or should I say, lease experience. Thank yous to Ian for making the paperwork rather simple and to Brian for his help with registering/inspecting my Soul on delivery day. 5 STARS to Wagner's fine team. Yes, I have already recommended Wagner. Thank you for my Soul. More

Everyone at Wagner Kia were friendly from the internet person, receptionist, dealer and finance and went out of their way to help find the right car for the right price. Would do business with them again person, receptionist, dealer and finance and went out of their way to help find the right car for the right price. Would do business with them again and highly recommend them to everyone. It made buying a car a pleasure. More

My 06 Kia Spectra was totaled in accident, I had bought 3 cars of the the Kia dealer ship that was here before. I wanted to stay with a spectra I like the Kia I have had very good luck with them. Darren foun cars of the the Kia dealer ship that was here before. I wanted to stay with a spectra I like the Kia I have had very good luck with them. Darren found me the car I wanted low miles great price and treated me great, its a 2009 Kia Spectra, Ian was all so very good helping me with. I'd buy from them again anytime very honest and they bent over backwards to work with me, to get me in a car I wanted and could afford, knowing I was with out a car until my ins. co paid me for my wreck they let me take it off lot the, as we had done all the paper work. I came back paid them they, went over the vehicle, changed the oil , filters and inspected everything made sure I was happy with it..........Don Welcome More

Its tough buying a car. What is a good price? What is actual fact? Every manufacturer claims they are the best. What I liked about Wagner or specifically my sales person MR and the finance Guy Ian was th actual fact? Every manufacturer claims they are the best. What I liked about Wagner or specifically my sales person MR and the finance Guy Ian was their honesty. They took the time to understand my needs. They didn't try to push a cetain model. They were truthful in comparing Kia against other brands I was considering. For those facts I rated this dealership high. The sale was made ONLY as a result of the knowledge MR had and his honesty. Even Ian in finance was honest about what program were useful to me and which ones wouldn't sever me well. His honesty was appreciated and I didn't purchase more "extr protection" than I would need and/or use. I was extremely happy with the price and for the fact that the salesperson (MR) was not pushy and actually seemed to help guide me to the best deal. He was in fact intrumental in ensuring my deal was the best possible deal I could have gotten. The whole process was made smooth with MR's help and it was soley because of him and his forthright honesty that made this sale. I did shop around so I feel confident when I say this was the best deal and the best sales person one could ask for. It is for these reasons I scored Wagner high. The sales person (MR) went above and beyond even after the sale was complete. He ensured not only the sale but my confidence that I couldn't have done better. I have no personal ties to this dealership nor the sales staff! Dominic More

Sara - To date, the 'experience' is less than Sara - To date, the 'experience' is less than satisfactory. Purchase ... Our primary contact - 'MR' - was accomodating & helpful throughout the Sara - To date, the 'experience' is less than satisfactory. Purchase ... Our primary contact - 'MR' - was accomodating & helpful throughout the process. However, when it came to financing, sales management should have been more forthright in explaining those incentives that were available on this vehicle. When MR inquired as to term length, I responded with 'the longest' -- No one came back with any recommendations nor suggestions that a shorter term (in terms of interest-rate/payments) would financially be more advantageous. The overall differential in financing-costs between 6/7-years is significant. Delivery ... Upon arriving home, we noticed a 'hole' in the rear-bumper -- didn't consider it important till we saw other vehicles without it. Subsequently, spoke with 'MR' and arranged to stop-in for inspection ... The 'question' - Why didn't the 'delivery dept personnel' note it? Service ... 12/17 - Inspection revealed that it was a 'missing tow-hook cap/plug' on rear bumper; part was 'ordered' by Barbara [with delivery expected on/about 12/22-12/23]. Also, met with 'service' manager & scheduled the initial appointment for February. 12/28 - As we were not contacted - I called the main-number, followed the prompts to 'parts' ... NO RESPONSE - 15-rings, with no voice-mail connection. Re-called, spoke with the phone-receptionist -- I related my experience - She commented that it was a 'holiday period' & that departments were not fully staffed; She kindly took my contact information & advised that she would go directly to 'parts' & assured me that I would be contacted shortly. Close to 2-hours later, still no contact from 'parts' -- I called again, related my dissatisfaction, and was surprised to be redirected to 'MR' [not 'parts']. We had a discussion, & I also advised him of an issue with a 'broken seat-back latch' that we encountered that day. 'MR' advised that the 'cap/plug' part still had not arrived; & that we would be contacted when it came in. 1/4 - 'MR' called to advise that 'part' arrived & to schedule a visit for 1/6-morning (as it would only require 15-20 minutes to replace; & also to check the 'latch'). 1/6 - Due to appointment conflicts, my wife was unable to get there till late afternoon -- As it was to be a 'short, easy' visit, she did not call She was there over an hour -- The 'cap/plug' was replaced. However, the 'latch' was examined and 'supposedly' repaired - Fortunately, she 'checked' it before leaving - it still did not operate correctly. She spoke with the service-mgr, & then had to schedule another visit -- as the 'servicing mechanic' had already left work -- Also, the entire latch assembly had to be ordered. All said, the Wagner experience has not been wonderful ... And, with 'heresay' commentary from other customers and web-postings -- It's not unusual. More

This is the second Kia that I have purchase from Wagner (formally Ragsdale). Ms. Smith was fantastic she replied to all of my e-mails and questions quickly and with accurate information. She was fantastic! (formally Ragsdale). Ms. Smith was fantastic she replied to all of my e-mails and questions quickly and with accurate information. She was fantastic! My salesman Emual (not sure if I im spelling his name right)was also amazing he worked hard to get me the price I could afford. Overall buying a car from Wagner was a postive experience! More

I had a very bad experience with the service department recently, wrote a review here of my dissatisfaction and later spoke with Service Mgr Bob Feole. Mr. Feole was easy to speak with, listened to my conc recently, wrote a review here of my dissatisfaction and later spoke with Service Mgr Bob Feole. Mr. Feole was easy to speak with, listened to my concerns and complaints, and was willing to take the necessary measures in hopes of regaining my business at Wagner Kia. Mr. Feole refunded my diagnostic fee of $90 within about a week of our phone conversation, which I appreciated and was much more than I had expected. If I have a problem with either one of my two Kia's that can only be handled by a Kia dealership, I will return to Wagner Kia, only because they are the only Kia dealership local to me, and with that said, would deal with Mr. Feole directly. If I have a problem my local mechanic can handle, I will stick with the local mechanic. Unfortunately, despite Mr. Feole's fabulous efforts in regaining my trust, I still do not trust the service dpt to be honest in regards to any repairs I may need, as they quoted me $800 more than my local mechanic did and misdiagnosed the problem. If Mr. Feole stays at Wagner Kia and gets the service dpt in to shape and school them in earning the customers trust rather than looking to make as much money off of the customer as possible, then I'll be back. I think Mr. Feole has his work cut out for him, but I am optimistic that he will get them in to shape. Thanks Bob Feole for your excellent customer service. More

My husband and I had been looking at cars for quite a while and after several days of waiting for someone to call us back from another dealer we then decided to go to Wagner, which we found on the intern while and after several days of waiting for someone to call us back from another dealer we then decided to go to Wagner, which we found on the internet. We took a spur of the moment trip and spoke to Monsour Rad who was outside at the time, even though it was closing time at the dealership he stayed late to help us and take a test drive. We had our two year old daughter with us who was a little rambunctious at the time since it was past bed time. They gave her a balloon and showed her the toy section which was a huge success and she still wants to go back. We bought a new car that night and picked it up on Friday afternoon. Everyone at the dealership was very helpful and informative, we couldn't be happier about how smooth and quick everything went. I have already referred several people to Wagner Kia and we love our new 2011 Sorento! More

I made a couple of visits to the dealership before making my choice (of car and dealer). Stephen was my first contact who was very helpful and part of the reason why I came back. Stephen was busy when I cam my choice (of car and dealer). Stephen was my first contact who was very helpful and part of the reason why I came back. Stephen was busy when I came in to work the deal and so he brought Don in. Don is a very accommodating, knowledgeable sales person who closed the deal. We discussed my needs and after a short huddle between Don and Rob, the General Manager, we had deal. Done. Buying a new car was a simple process here as an acceptable deal was agreed almost immediately without the need for prolonged negotiation. The car was ready without issue when agreed. The details of the new car were patiently explained by the sales person as part of the drive off process. Working with Don, Stephen and Rob made this a simple and pleasant experience. The finance guy ensured that the details of the deal were clear and straight forward. He has a nice process of writing out a list of the things the dealer must do to complete the delivery so everything is clear and in writing at the time of concluding the contract. More