Wagner Kia of Shrewsbury

Its tough buying a car. What is a good price? What is actual fact? Every manufacturer claims they are the best. What I liked about Wagner or specifically my sales person MR and the finance Guy Ian was th actual fact? Every manufacturer claims they are the best. What I liked about Wagner or specifically my sales person MR and the finance Guy Ian was their honesty. They took the time to understand my needs. They didn't try to push a cetain model. They were truthful in comparing Kia against other brands I was considering. For those facts I rated this dealership high. The sale was made ONLY as a result of the knowledge MR had and his honesty. Even Ian in finance was honest about what program were useful to me and which ones wouldn't sever me well. His honesty was appreciated and I didn't purchase more "extr protection" than I would need and/or use. I was extremely happy with the price and for the fact that the salesperson (MR) was not pushy and actually seemed to help guide me to the best deal. He was in fact intrumental in ensuring my deal was the best possible deal I could have gotten. The whole process was made smooth with MR's help and it was soley because of him and his forthright honesty that made this sale. I did shop around so I feel confident when I say this was the best deal and the best sales person one could ask for. It is for these reasons I scored Wagner high. The sales person (MR) went above and beyond even after the sale was complete. He ensured not only the sale but my confidence that I couldn't have done better. I have no personal ties to this dealership nor the sales staff! Dominic More

Sara - To date, the 'experience' is less than Sara - To date, the 'experience' is less than satisfactory. Purchase ... Our primary contact - 'MR' - was accomodating & helpful throughout the Sara - To date, the 'experience' is less than satisfactory. Purchase ... Our primary contact - 'MR' - was accomodating & helpful throughout the process. However, when it came to financing, sales management should have been more forthright in explaining those incentives that were available on this vehicle. When MR inquired as to term length, I responded with 'the longest' -- No one came back with any recommendations nor suggestions that a shorter term (in terms of interest-rate/payments) would financially be more advantageous. The overall differential in financing-costs between 6/7-years is significant. Delivery ... Upon arriving home, we noticed a 'hole' in the rear-bumper -- didn't consider it important till we saw other vehicles without it. Subsequently, spoke with 'MR' and arranged to stop-in for inspection ... The 'question' - Why didn't the 'delivery dept personnel' note it? Service ... 12/17 - Inspection revealed that it was a 'missing tow-hook cap/plug' on rear bumper; part was 'ordered' by Barbara [with delivery expected on/about 12/22-12/23]. Also, met with 'service' manager & scheduled the initial appointment for February. 12/28 - As we were not contacted - I called the main-number, followed the prompts to 'parts' ... NO RESPONSE - 15-rings, with no voice-mail connection. Re-called, spoke with the phone-receptionist -- I related my experience - She commented that it was a 'holiday period' & that departments were not fully staffed; She kindly took my contact information & advised that she would go directly to 'parts' & assured me that I would be contacted shortly. Close to 2-hours later, still no contact from 'parts' -- I called again, related my dissatisfaction, and was surprised to be redirected to 'MR' [not 'parts']. We had a discussion, & I also advised him of an issue with a 'broken seat-back latch' that we encountered that day. 'MR' advised that the 'cap/plug' part still had not arrived; & that we would be contacted when it came in. 1/4 - 'MR' called to advise that 'part' arrived & to schedule a visit for 1/6-morning (as it would only require 15-20 minutes to replace; & also to check the 'latch'). 1/6 - Due to appointment conflicts, my wife was unable to get there till late afternoon -- As it was to be a 'short, easy' visit, she did not call She was there over an hour -- The 'cap/plug' was replaced. However, the 'latch' was examined and 'supposedly' repaired - Fortunately, she 'checked' it before leaving - it still did not operate correctly. She spoke with the service-mgr, & then had to schedule another visit -- as the 'servicing mechanic' had already left work -- Also, the entire latch assembly had to be ordered. All said, the Wagner experience has not been wonderful ... And, with 'heresay' commentary from other customers and web-postings -- It's not unusual. More

This is the second Kia that I have purchase from Wagner (formally Ragsdale). Ms. Smith was fantastic she replied to all of my e-mails and questions quickly and with accurate information. She was fantastic! (formally Ragsdale). Ms. Smith was fantastic she replied to all of my e-mails and questions quickly and with accurate information. She was fantastic! My salesman Emual (not sure if I im spelling his name right)was also amazing he worked hard to get me the price I could afford. Overall buying a car from Wagner was a postive experience! More

I had a very bad experience with the service department recently, wrote a review here of my dissatisfaction and later spoke with Service Mgr Bob Feole. Mr. Feole was easy to speak with, listened to my conc recently, wrote a review here of my dissatisfaction and later spoke with Service Mgr Bob Feole. Mr. Feole was easy to speak with, listened to my concerns and complaints, and was willing to take the necessary measures in hopes of regaining my business at Wagner Kia. Mr. Feole refunded my diagnostic fee of $90 within about a week of our phone conversation, which I appreciated and was much more than I had expected. If I have a problem with either one of my two Kia's that can only be handled by a Kia dealership, I will return to Wagner Kia, only because they are the only Kia dealership local to me, and with that said, would deal with Mr. Feole directly. If I have a problem my local mechanic can handle, I will stick with the local mechanic. Unfortunately, despite Mr. Feole's fabulous efforts in regaining my trust, I still do not trust the service dpt to be honest in regards to any repairs I may need, as they quoted me $800 more than my local mechanic did and misdiagnosed the problem. If Mr. Feole stays at Wagner Kia and gets the service dpt in to shape and school them in earning the customers trust rather than looking to make as much money off of the customer as possible, then I'll be back. I think Mr. Feole has his work cut out for him, but I am optimistic that he will get them in to shape. Thanks Bob Feole for your excellent customer service. More

My husband and I had been looking at cars for quite a while and after several days of waiting for someone to call us back from another dealer we then decided to go to Wagner, which we found on the intern while and after several days of waiting for someone to call us back from another dealer we then decided to go to Wagner, which we found on the internet. We took a spur of the moment trip and spoke to Monsour Rad who was outside at the time, even though it was closing time at the dealership he stayed late to help us and take a test drive. We had our two year old daughter with us who was a little rambunctious at the time since it was past bed time. They gave her a balloon and showed her the toy section which was a huge success and she still wants to go back. We bought a new car that night and picked it up on Friday afternoon. Everyone at the dealership was very helpful and informative, we couldn't be happier about how smooth and quick everything went. I have already referred several people to Wagner Kia and we love our new 2011 Sorento! More

I made a couple of visits to the dealership before making my choice (of car and dealer). Stephen was my first contact who was very helpful and part of the reason why I came back. Stephen was busy when I cam my choice (of car and dealer). Stephen was my first contact who was very helpful and part of the reason why I came back. Stephen was busy when I came in to work the deal and so he brought Don in. Don is a very accommodating, knowledgeable sales person who closed the deal. We discussed my needs and after a short huddle between Don and Rob, the General Manager, we had deal. Done. Buying a new car was a simple process here as an acceptable deal was agreed almost immediately without the need for prolonged negotiation. The car was ready without issue when agreed. The details of the new car were patiently explained by the sales person as part of the drive off process. Working with Don, Stephen and Rob made this a simple and pleasant experience. The finance guy ensured that the details of the deal were clear and straight forward. He has a nice process of writing out a list of the things the dealer must do to complete the delivery so everything is clear and in writing at the time of concluding the contract. More

The reason for such a great rating is because I don't have a lot of time to waste playing the games dealers play. I went to 2 other kia dealers and all they did was waste my time. Tonia answered all my have a lot of time to waste playing the games dealers play. I went to 2 other kia dealers and all they did was waste my time. Tonia answered all my questions and worked with me via email and phone once we agreed on a price I went to the dealership she was there with the papers ready to go over them and be signed. There were no surprises everything we agreed on was exactly what I got. Then we sat with another person (sorry I don't know his name) he went over all the features in the car and answered all my questions. He took his time to explain everything and told me if I had any questions to call or come back in and he would answer them for me. I would definately go back to this dealer and Tonia again. More

I bought my used 2004 vehicle from this dealer. From the moment I walked in the door until the moment I left with my vehicle I was treated with the utmost kindness and respect. The purchase process was ver moment I walked in the door until the moment I left with my vehicle I was treated with the utmost kindness and respect. The purchase process was very easy and the managers and sales personnel were very accomadating. Any question or concerned I had was eased and I felt confident in giving my business to this dealership. I feel as though everyone should have this experience when buying a car, I'd recommend Wagner Kia for anyone looking for a family owned dealership where you're treated as though you are family. More

Unbelieveable buying experience. Really can't describe in words. I have never bought a car and felt good about the deal after two or three days; always seemed like I got taken after the excitement wore o in words. I have never bought a car and felt good about the deal after two or three days; always seemed like I got taken after the excitement wore off. Not this time! Have bought Chevrolet, Ford, Dodge, Isuzu, and Subaru in the past. See a pattern? Not one earned my repeat business. It's been several weeks and still can't believe the quality of the Sedona for the price paid. If you value your hard-earned dollar give them a try. They have a model to fit all but the most extreme car buyer. Thank you, Tonia, for making this purchase one I didn't regret within a week. More

I purchased my new Kia Borrego from Wagner Kia and received great service from Tonia Smith. My purchase process was effortless and the employees there were helpful in finding me a vehicle that works received great service from Tonia Smith. My purchase process was effortless and the employees there were helpful in finding me a vehicle that works for my everyday needs. The dealer has exceeded my expectations. I will refer my friends and family to Wagner Kia of Shrewsbury. More