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Wakefield Auto Gallery

Wakefield, MA

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29 Reviews

79 Water Street

Wakefield, MA

01880

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Showing 29 reviews

December 06, 2019

LAZY CROOKS. This place is an absolute joke I wouldn’t recommend them on anyone. They keep promising pick up days for your car and never meet them. Over a week since I actually purchased the car and I’m p More

by Howardl
Recommend Dealer
No
Employees Worked With
Alex, JD
Dec 18, 2019 -

Wakefield Auto Gallery responded

Latalia I can understand your frustration and would WITH OUT A DOUBT be just as upset if not more if i was in your situation but it looks like to me that you are Taking out your frustrations on the wrong Business(BARKING AT THE WRONG TREE) for a lack of better words 1 you came to our location and asked us to get you financing because you had bad credit history as a first time buyer 2 you Picked out the most expensive ML350 we had on our lot and demanded us to get you a payment of under 400.00 3 you also showed up with an out of state license and demanded us to register your vehicle at the MASS DMV by Wednesday ,Not to mention that we stayed 1 hour after we closed on monday night to accomodate you and make this deal for you ,we never promised we said we would try and then gave you the option to cancel on wednsday for a full refund.... 4 you than gave us a down payment that included sales tax and was short by 300.00 dollars ,so we agreed in writing signed by YOU that we would hire a runner on your behalf to register your vehicle once the bank Signed off the deal . You also agreed in writing that you would bring the 300.00 at time of delivery and then YOU try to extort Us out of paying it or you would post a negative Review.... 5. the reason this got held up as we had explained to you was because of the short week due to thanks giving holidays and you having an out of state license that needed special attention to register your car. Our runner had been in Mass DMV twice and as a matter of fact, JD personally drove to DMV himself try to get your vehicle registered as well during the snow storm. 6 you also call us crooks but based on what i have learned here is that the only crook here is YOU by trying to EXTORT 300.00 dollars from us.... if you didnt like this deal you should of cancelled it and move on with your life as we told you IN WRITING signed by you you also called our sales guy Lazy,He was the one that went out of his way to get your car try and get your car registered on Wednesday after our runner came back and said he needed a color copy of your out of state license but was told by the DMV that you needed a mass license to register this car not the out of state license ....

September 04, 2019

Nice cars at great prices! My daughter found a car she wanted to check out at Wakefield Auto Gallery. We live in Maine and I really didn’t want to go that far, but she was havin More

by Holly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JD D
August 30, 2019

Great service!! Dealt with JD, he was very responsive & professional! He answered all of my questions & when we came to pick up the car, it was ready & waiting, & pri More

by Deb123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JD D, Alex Hermosilla
August 26, 2019

Superheros at work First of all, when I walked into the place, Alex greeted us and when we told him what car we came for, they told us here is the keys and feel free to More

by Foevachan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JD D, Alex Hermosilla
August 21, 2019

Hassle Free and good customer service This was my first time car buying experience. Wakefield Auto Gallery made it very comfortable for me to when it came time to make a decision on purcha More

by Rory.oconnell1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JD D, Alex Hermosilla
August 16, 2019

Very good experience easy to deal with This is purely my opinion and no I am not a friend or family. Bought a truck had some issues and I expected a fight do to my past experiences at othe More

by Crm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Mo, JD D, Alex Hermosilla, Matt A
August 15, 2019

Very friendly not pushy JD was great everything I asked or concerned about he was right on top of it. Alex was also great getting me the best the best rate for financing More

by Tutone#1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JD D, Alex Hermosilla
August 12, 2019

Buying a car Very accommodating with the car I was looking for, very helpful in terms of sales and information about the car. Very straightforward and quick proces More

by audidude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Hermosilla
August 09, 2019

Good experience Good dealership with nice cars priced well, I had a good experience buying with them and would again. Found them on car gurus, it was a little bit of More

by Scooter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JD D
August 05, 2019

Didn’t Buy Anything, but Super Helpful I went looking for a specific car I saw on the website. Unfortunately it was sold the day before so they showed me cars that were similar. I was in an More

by Mrobble
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JD D, Alex Hermosilla
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