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Waldorf Ford

Waldorf, MD

4.0
192 Reviews
At Waldorf Ford, our dedicated and caring staff are committed to providing a world-class experience and striving for 100% customer satisfaction. Our commitment to excellence is reflected in our dealership winning the prestigious Ford President’s Award 10 times, a testament to our unwavering focus on exemplary customer satisfaction. This award embodies all of the passion and effort our staff places into making our customers happy. Only a few dealerships across America earn this award every year, so the fact that Waldorf Ford has earned this honor year-after-year shows just how thoroughly committed we are to providing an excellent car buying and service experience to our customers. Eligibility for the President's Award is determined by customer survey responses regarding their service and sales satisfaction. Our enthusiastic customers have cemented the legacy of Waldorf Ford's award-winning customer service and support.
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2440 Crain Hwy

Waldorf, MD

20601

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Showing 192 reviews

May 28, 2025

There are some great people here. You might come across some that are pushy, so I recommend drawing your line as far as what you want and what you're willing to compromise on beforeha More

by Dom_M1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Pyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cee Cee
May 28, 2025 -

Waldorf Ford responded

Thank you for sharing your experience with Waldorf Ford! We're glad to hear that our team was helpful in getting the car you wanted and that our service department met your needs. We appreciate the recommendation and look forward to assisting you again in the future!

May 20, 2025

Worst dealership I’ve ever purchased a vehicle from, from sales to finance to the service dept, an absolute joke of a place to buy a vehicle from and deal with! More

by Dustinbrandolino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Randy Pyatt
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

Rob at Waldorf Ford was very good about being clear on the car issues and how the issues are going to be corrected. His qouates of price and when my care would be ready was exact. Thank you Rob. More

by TonyG
Recommend Dealer
Yes
Employees Worked With
Rob
May 19, 2025 -

Waldorf Ford responded

Tony, we're glad to hear that Rob provided clear communication and accurate quotes during your visit at Waldorf Ford. Thank you for sharing your experience with us!

May 19, 2025

Very professional and top notch service. The best dealership in the area, I recommend Waldorf Ford. More

by Tammydegraff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the persons name?
May 19, 2025 -

Waldorf Ford responded

The team at Waldorf Ford loves seeing great reviews! Thank you, Tammy!

April 19, 2025

Rob Rawlings is an exceptional service writer. He is an asset to Waldorf Ford. I will be dealing with him with all service problems and questions . Thanks for the great service. More

by ejanredden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Rawlings is an exceptional service writer. He is an asset to Waldorf Ford.
Apr 21, 2025 -

Waldorf Ford responded

We're delighted to hear that Rob provided exceptional service at Waldorf Ford. Thank you for your trust and support!

April 05, 2025

Outstanding Service Department. Staff attentive to customer concerns, knowledgeable and acute; exceedingly all professional standards. Kudos to Steven in exemplifying the point I m More

by Cruiser 54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven in Service Department
Apr 07, 2025 -

Waldorf Ford responded

Thank you for recognizing our Service Department at Waldorf Ford! We're delighted to hear that Steven and the team exceeded your expectations. Your feedback is greatly appreciated, and we look forward to serving you again in the future!

December 10, 2024

My interaction with the cashiers desk was awful from the time I walked in to the time I walked out. The cashiers desk sits directly in front of service department, when I walked in and asked if this is the More

by kgkkevin
Recommend Dealer
No
Employees Worked With
Cahier representative
Dec 11, 2024 -

Waldorf Ford responded

I'm sorry to hear about your experience. It sounds like there was a clear miscommunication, and I apologize for any inconvenience this caused during your visit. We strive for professionalism and courtesy in all interactions, so it's disappointing to learn we fell short here. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Management Team at Waldorf Ford - (240) 427-4486

November 27, 2024

Sales gets a 5, Finance gets a 2. We bought a new Bronco sport and really appreciated Rocco and Donald in Sales. The whole Finance experience was a major problem, though. Maintenance/ More

by rbkolm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric DeGrandcourt
Nov 27, 2024 -

Waldorf Ford responded

Thank you for sharing your experience with us. It's great to hear that the sales team met your expectations, but we're sorry to learn about the issues you faced during the finance process. We strive for transparency and clarity in all our dealings, so it's concerning to know this wasn't reflected in your visit. If you'd like further assistance or have any questions regarding those contracts, please feel free to reach out. - Management Team at Waldorf Ford - (240) 427-4486

October 19, 2024

Before I begin, I debated writing this review because I already know what the owner or management’s response will be: “This isn’t the experience we want. Please reach out, etc., etc.” We’re currently in More

by Curt C
Recommend Dealer
No
Employees Worked With
Dante, Reggie
Oct 21, 2024 -

Waldorf Ford responded

Curt, we appreciate you sharing your detailed experience with us. It's clear we fell short of meeting expectations during your visit, and for that, we're sorry. If there's anything further you'd like to discuss or if there's a way we can make it right in the future, please feel free to reach out directly. Thank you for considering us initially and safe travels. - Management Team at Waldorf Ford - (240) 427-4486

October 16, 2024

This review is about La Plata Ford and Waldorf Ford used car dealership, the staff at both locations are very deceiving. They come off as being very friendly and helpful, but they prey on your vulnerabi More

by We just want our money back the Hart Family
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Collins, Deontae and Ramona
Oct 17, 2024 -

Waldorf Ford responded

We're truly sorry to hear about your experience with both dealerships. It sounds incredibly frustrating and not at all the level of professionalism we strive for. We take these matters seriously, and we would like to assist in resolving this issue promptly. Please reach out directly so we can address your concerns further. Thank you, Management Team at Waldorf's Ford of La Plata - (301) 934-8186

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