Waldorf Ford

Rob Rawlings is an exceptional service writer. He is an asset to Waldorf Ford. I will be dealing with him with all service problems and questions . Thanks for the great service. He is an asset to Waldorf Ford. I will be dealing with him with all service problems and questions . Thanks for the great service. More

Outstanding Service Department. Staff attentive to customer concerns, knowledgeable and acute; exceedingly all professional standards. Kudos to Steven in exemplifying the point I m Staff attentive to customer concerns, knowledgeable and acute; exceedingly all professional standards. Kudos to Steven in exemplifying the point I make here. More

My interaction with the cashiers desk was awful from the time I walked in to the time I walked out. The cashiers desk sits directly in front of service department, when I walked in and asked if this is the time I walked in to the time I walked out. The cashiers desk sits directly in front of service department, when I walked in and asked if this is the service department? The cashier told me no and pointed to the right. I walked back outside, headed to where she pointed and it turns out the service desk is adjacent to her desk. Her desk is inside the service department. Why she would tell me i'm not in service department is beyond me and why would she let me walk outside searching for the service department. To make matter worse, when I paid for my services and walked to my vehicle. Her coworker calls me laughing and tells me I forgot my key. I walked inside to collect my key and they are both laughing. I did not find this amusing. My key was never given to me when I checked out. How can I forget something that was not given to me? Cashier representative, to put it nicely was not a peoples person or just had poor communication skills. Regardless the case, she should not be the first person and last person to see. If I can give this a zero star rating, I would. More

Sales gets a 5, Finance gets a 2. We bought a new Bronco sport and really appreciated Rocco and Donald in Sales. The whole Finance experience was a major problem, though. Maintenance/ We bought a new Bronco sport and really appreciated Rocco and Donald in Sales. The whole Finance experience was a major problem, though. Maintenance/repair contracts were presented rapidly ion a big display table with high pressure tactics. They failed to mention high deductibles per visit and ended up presenting multiple copies of contracts with slightly different terms that we signed electronically. Then they handed us a thumb drive with all the electronic copies. Worse, the electronic copies don’t have all the terms, just a QR code to download. If we had made them print out every contract and the terms and then explain the terms we wouldn’t have bought what we did. More

Before I begin, I debated writing this review because I already know what the owner or management’s response will be: “This isn’t the experience we want. Please reach out, etc., etc.” We’re currently in already know what the owner or management’s response will be: “This isn’t the experience we want. Please reach out, etc., etc.” We’re currently in the market for a Ford Ranger Raptor and noticed that the Ford dealership in Waldorf had two in stock, both with black exteriors. I submitted an inquiry and completed the Ford pre-qualification process. On October 10th, I heard back from Dante, who followed up multiple times via email and text, asking when we would come in to see and test drive the truck. I told him we’d likely stop by on the 14th. So, we made the drive up from Fredericksburg. When we arrived, we saw one of the trucks parked on the median and the other near the dealership’s entrance. We were greeted by a soft-spoken salesperson, Reggie (I believe that was his name). I was upfront with him, explaining that we weren’t buying that day since we were in the process of refinancing our home and wanted to finish that before taking on new credit. However, I had pre-qualification, and since we don’t currently own a pickup, we wanted to make sure it would be a good fit before moving forward. I made this clear before even stepping inside the dealership because I didn’t want to give the impression we’d be buying that day. Assuming we liked how it drove, we planned to return in a week with a check from our bank. Reggie took us inside, had me verify my information in their system, and asked for my ID for the test drive, which I had already confirmed with Dante three days earlier. After some time, Reggie returned with a scanned copy of my ID, details printed out on a piece of paper, and the truck’s key. We headed outside to the truck, where Reggie then informed us that management wasn’t allowing test drives. I reiterated that the whole point of our visit was to test drive the truck. I didn’t need to see the exterior — I’d already seen that online. I wanted to drive it. Reggie asked us to wait while he spoke with management again. A few moments later, he returned and said management didn’t want anyone putting additional miles on the truck. My wife, who had already started the truck and seen the odometer, pointed out that it already had miles on it, which seemed to surprise Reggie. He responded, “It does?” At that point, I told Reggie that we could go back inside, where I would take the printed copy of my information and be on my way. He asked if I wanted to speak with management, and I declined. There was no reason to speak with them after I had coordinated and confirmed the test drive for four days. Needless to say, we didn’t buy our new Ranger Raptor from this dealership. Save yourself the time. More

This review is about La Plata Ford and Waldorf Ford used car dealership, the staff at both locations are very deceiving. They come off as being very friendly and helpful, but they prey on your vulnerabi car dealership, the staff at both locations are very deceiving. They come off as being very friendly and helpful, but they prey on your vulnerability. Long story short I went to Waldorf Ford and picked out a car. I had been in a car accident and received money from the Insurance company and obtained a car loan from the credit union. Waldorf Ford told me that I couldn't have what I wanted because the price I was offering was too low. So I went to Laplata Ford, they were welcoming and agreed to my offered price. I notice there were scratches on the car and it also needed tires. The manager agreed to take care of this, in the coming days. The only thing replaced were the tires. Approximately 20 days after I had the car, I got a call from the LaPlata accounting office of the dealership stating that I owe $14,000. I told her no, I had paid everything in full. Then she proceeded to call me the next week stating that I need to pay the money that I owed them or return the car. The young man who processed my paperwork had subtracted $14,000, twice on my paperwork. I told her that I would be returning the car on Friday afternoon. I returned the car, thinking that I would get my money back and the accounting department would pay off my loan in an expeditious manner. After all, we paid them same day. Today, Oct 16, 2024, I have not received any money or credit to my car loan. This unprofessional behavior. I would advise anyone looking to buy a car to do your research and stay away from these unprofessional crooks More

Customer service is awful! We bought our used 2018 Ford Expedition in Feb 2024 on a Friday and went back on Monday to tell them some functions were not working; the motor had We bought our used 2018 Ford Expedition in Feb 2024 on a Friday and went back on Monday to tell them some functions were not working; the motor had a rough start and the breaks were squeaking. They kept our vehicle for over 3 weeks with no updates and when we did call, they said they were working on it. After over a month we picked up our vehicle and had it for a week and there was no work done it. We contacted the manager (called and emailed), explained all the issues we had and said he would give us a call back after talking to the Service Dept and NOTHING! We also called them to get an update on our tags since our temporary ones were expiring and they had no answers. We finally had to go there, and it was sitting in their office. They give you all the attention when you want to buy a vehicle but when you need service, they don't want to deal with you. We will never buy a vehicle again from this dealership. More

Avoid this dealership! i drive 3 hours for a truck that was a demo. When sitting down they tried to play major number games. spent 3 hours before walking out. they called 5 i drive 3 hours for a truck that was a demo. When sitting down they tried to play major number games. spent 3 hours before walking out. they called 5 times after i left playing games each time coming down lower to what my offer was on the truck. sales manager was very rude were could see him in his office and he looked directly at us several times. You would think after we agreed on the sale he would walk up and acknoledge a customer spending 65k on a truck. sales guy Eric does not keep up good with communication. purchased the truck in May still do not have plates. Can not get ahold of anyone to actually help me and try to tell me what’s going on with them. I’d you actually get to talk to someone they transfer you until the system hands up on you. it took me 2 weeks of calling every day and arguing with the staff to send me a new set of temp plates before leaving for vacation even then i was promised new set to be overnighted 3 times before i demanded a tracking number while i was on the phone. When asking to have the general manager’s information hoping that he can actually help me i was told by accounting, tags dept and eric from sales they do not have his phone number or email. Eric actually told me that it’s not his job to try and find my tags since i already bought the truck. Save your self the headache go somewhere else. Side note my 65k dollar new truck when i got in it had coffee stains on the console chick fil a wrappers inbetween the seats drink stains on the back seat. This is what this dealership considers super customer service More

Lexington Park Ford dealership apparently didn’t want to help me. They didn’t even Offer the ST line they only gave me the $40,000 escape to test drive. When I couldn’t afford the $900 or $700 payment. The help me. They didn’t even Offer the ST line they only gave me the $40,000 escape to test drive. When I couldn’t afford the $900 or $700 payment. They were done with me. I went to Waldorf Ford and Eric showed me something that I could afford And Leo help make it out to Where. I could purchase a car. Thank you, Waldorf Ford More