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Waldorf Ford
Waldorf, MD
173 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 173 reviews
Helpful March 15, 2024
flawless process from start to finish. No haggle on the price on trade in! One of the quickest car buying experiences I have ever had No haggle on the price on trade in! One of the quickest car buying experiences I have ever had More
by viper1000msr
Employees Worked With
Pouya Fanaeian, Joe Messina
March 14, 2024
The worst car purchase experience in my life. I purchased a used truck and paid cash, but had to wait two hours for the finance department to accept payment. The truck needed some body work done, I purchased a used truck and paid cash, but had to wait two hours for the finance department to accept payment. The truck needed some body work done, so they gave me a loaner car. When I arrived at the dealership to get the loaner car. I was told that my truck would be ready in 30 minutes. Thirty minutes later I was told that my truck would be ready in two hours. Two and one-half hours later I was told that my truck would not be ready until the next week. When I called four times to check on the status of my truck no one in the dealership knew what was going on. I left two voice mail messages and no one called me back. When I finally picked up my truck they told me that everything was ready, but didn't have the sales paperwork ready for me, the title wasn't provided, the temporary tags weren't on the truck, and the gas tank wasn't full. I will never go back to this dealership. More
by bsjax
Employees Worked With
Jennier, Malik, Alistair, Peter
March 13, 2024
Two weeks my truck has sat in the FORD Service shop and the mechanics are refusing to work on my vehicle because it is included in a recall. Mechanics only get paid a fraction of their hourly wage to work the mechanics are refusing to work on my vehicle because it is included in a recall. Mechanics only get paid a fraction of their hourly wage to work on recall vehicles (not my problem). Eric C. has been screening my calls. They have not provided a loaner vehicle and we're going on two weeks now. They haven't even diagnosed what is wrong with my truck, it's just sitting there. Something needs to happen ASAP. More
by KieJ301
Employees Worked With
Eric
March 03, 2024
This dealership has turned what should have been an easy used car cash purchase into a very disappointing experience. Among other things, they can't produce a title for the vehicle and provide no communicat used car cash purchase into a very disappointing experience. Among other things, they can't produce a title for the vehicle and provide no communication unless I show up at the dealership. I own three other Fords and this continuing saga has me looking into replacing them all with other automobile brands. More
by beetlejuice912
Employees Worked With
Pouya, others
February 02, 2024
Very poor communication and follow-through. Found an F-150 that I was interested in online at Waldorf Ford. Called and spoke to a salesman named Hector. He assured me that he would take a Found an F-150 that I was interested in online at Waldorf Ford. Called and spoke to a salesman named Hector. He assured me that he would take a video walk-around of the truck, discuss price with his manager and get back to me. Crickets... I called the next day and spoke to another salesman, as Hector was off for the day. Was again assured that he would speak to his manager about price and get back to me. Once again, nothing... I called a 3rd time a few days later and spoke to Hector again. This time he did send me a brief video walk-around. No response when I replied with questions and again no response to my inquiry about price negotiations. Got a text the next morning that the truck had sold. Frustrating and disappointing. Don't waste your time trying to buy remotely from this dealership. Their communication and follow-through are abysmal. As my brother put it, "it's almost as if they don't even want to sell the truck." More
by rgmcatee
Employees Worked With
Hector Rodriguez
January 31, 2024
Dontez was really extremely easy to work with and was accommodating to our needs and schedule. I highly recommend him and the dealership if you are in the market for a great sales experience and a new ve accommodating to our needs and schedule. I highly recommend him and the dealership if you are in the market for a great sales experience and a new vehicle. More
by Mike
Employees Worked With
Dontez Naves
