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Waldorf Ford

Waldorf, MD

4.0
192 Reviews
At Waldorf Ford, our dedicated and caring staff are committed to providing a world-class experience and striving for 100% customer satisfaction. Our commitment to excellence is reflected in our dealership winning the prestigious Ford President’s Award 10 times, a testament to our unwavering focus on exemplary customer satisfaction. This award embodies all of the passion and effort our staff places into making our customers happy. Only a few dealerships across America earn this award every year, so the fact that Waldorf Ford has earned this honor year-after-year shows just how thoroughly committed we are to providing an excellent car buying and service experience to our customers. Eligibility for the President's Award is determined by customer survey responses regarding their service and sales satisfaction. Our enthusiastic customers have cemented the legacy of Waldorf Ford's award-winning customer service and support.
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2440 Crain Hwy

Waldorf, MD

20601

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Showing 192 reviews

May 07, 2021

Just wanted to thank Drew Garis for his knowledge and experience in servicing my cars and trucks over the years. It's a pleasure doing business with him. More

by jmarshall718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Garis
April 08, 2021

Thank you Tony “Mr. T” Thompson. Thank you for listening to my car needs and making my experience a great on considering I didn’t wake up planning on buying a car. “I pitty the fool” that doesn’t go to Wal More

by fourpuddintats77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony “Mr T” Thompson
March 30, 2021

Superb customer service and honesty provided by Dean Bonds in the Ford Service Dept. Cannot thank him enough for his respectful mannerisms and attention to detail. He is a wonderful representations o More

by Expedition Customer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dean Bonds
March 28, 2021

Mark Twain was my salesperson, yeah I kno right!? He did an excellent job and got me a great price on my 2019 Ford Transit Connect. Shout out to the whole team at Waldorf Ford that worked with me for an ex More

by IceSlick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Twain
February 15, 2021

DO NOT BUY AT FORD WALDORF (After 13 years and 3 vehicles) Considered myself a valued customer until I took my 2017 Ford Fusion SE in for maintenance. My keys were left unattended and another cus More

by WWeav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob B.
December 30, 2020

Bob showed me the vehicle, ended up doing the deal with Alan. Both were straightforward & easy to talk to. Thanks to Mgr. Jim cantor for not allowing the deal to fall through. Extra special thanks to M More

by frfghtrjb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Austin, Alan Rosenburg, Jim Cantor, Lewis Downing
December 12, 2020

Waldorf Ford made trading in my F-150 for a new Expedition as pleasant and easy as it could be. The new Expedition is great we love it. Special thanks to Richard Chapman our salesman and Jackie in More

by peterpomponio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Chapman, Jackie
November 16, 2020

My salesman DeAndre Taylor was professional businessman- He walked me through the whole process of purchasing my 2020 Explorer ST- I had a wonderful experience- More

by LaShawn4268
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DeAndre Taylor
October 20, 2020

Follow up #2 to my original post. SUCCESS FINALLY. I received a call back from the sales manager and since the checks had cleared the dealership's account, Ford Credit applied the money to somewhere els More

by countrygarth
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Badman
October 15, 2020

Follow up to my original post (bought an F150 on August 15th). I finally spoke with a manager, not the general manager who I had been leaving messages for 3 days. But at least at least a manager. I expla More

by countrygarth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Courtney, Bob Badman
Oct 16, 2020 -

Waldorf Ford responded

Thank you for your remarks. We are extremely disappointed to hear that your experience with our team did not meet your expectations. We have forwarded your concerns to our Management Team and will be attempting to reach out to you as soon as possible regarding your experience. Thank you.

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