Waldorf Ford

DO NOT BUY AT FORD WALDORF (After 13 years and 3 vehicles) Considered myself a valued customer until I took my 2017 Ford Fusion SE in for maintenance. My keys were left unattended and another cus vehicles) Considered myself a valued customer until I took my 2017 Ford Fusion SE in for maintenance. My keys were left unattended and another customer took my car. A week later the car was found and my insurance deemed it totaled. Ford said they would make it right but only offered me $2,500 towards a new car. I filed a customer complaint with Ford Corporate and the complaint was sent back to Ford Waldorf to resolve. Of course, nothing happened. Shame on Ford's customer resolution system. I was wrong and I am warning ALL; Do not buy from the location at 2440 Crain Hwy. I don't see how they received their Presidential Award for exceptional customer service. Say "No" to Ford Waldorf More

Bob showed me the vehicle, ended up doing the deal with Alan. Both were straightforward & easy to talk to. Thanks to Mgr. Jim cantor for not allowing the deal to fall through. Extra special thanks to M Alan. Both were straightforward & easy to talk to. Thanks to Mgr. Jim cantor for not allowing the deal to fall through. Extra special thanks to Mgr. Lewis Downing, there was a small issue which he resolved quickly as promised. Ive been to this "rodeo" plenty so its refreshing to walk into a car dealership, deal is done, & and have the dealership actually follow through without the runaround. He followed up & executed! So, THANK YOU! Last but not least, finance guy, cant remember or find his name, paying cash so he got us in & out, made his offer for extended protection without being pushy, great experince overall! More

Waldorf Ford made trading in my F-150 for a new Expedition as pleasant and easy as it could be. The new Expedition is great we love it. Special thanks to Richard Chapman our salesman and Jackie in Expedition as pleasant and easy as it could be. The new Expedition is great we love it. Special thanks to Richard Chapman our salesman and Jackie in finance. You both did a stellar job. More

My salesman DeAndre Taylor was professional businessman- He walked me through the whole process of purchasing my 2020 Explorer ST- I had a wonderful experience- He walked me through the whole process of purchasing my 2020 Explorer ST- I had a wonderful experience- More

Follow up #2 to my original post. SUCCESS FINALLY. I received a call back from the sales manager and since the checks had cleared the dealership's account, Ford Credit applied the money to somewhere els received a call back from the sales manager and since the checks had cleared the dealership's account, Ford Credit applied the money to somewhere else. Since I figured that is what happened, the manager took care of it. My only rhetorical questions: Why didn't accounting and/or my finance person understand that and therefore follow up by themselves? Why did it take a manager to solve this simple problem that should have been solved by accounting and my finance director? More

I bought a truck from these guys. 20 days later it burned down on its own. I called them and they made it clear that they would not help me in any way. They told me to call Ford but they didn't prov burned down on its own. I called them and they made it clear that they would not help me in any way. They told me to call Ford but they didn't provide me with any information to do that. This is after I bought a truck from them and it burned down. It took 6 months for Ford to agree to replace the truck. So I went back to this dealership to pick out the replacement. They then sold the replacement before Ford could complete the replacement paperwork. I went back out and they tried their best to get me into a truck I didn't want. Eventually we settled on an appropriate replacement. But since they sold the one i picked out they had to give me dealer tags. which I had for 30 days or more. Then I went in to finish the paperwork and transfer the tags to the replacement vehicle. They didn't have anything prepared when I came in. I had to come back on several occasions to handle something that should have been done in one evening. The paperwork is still not done 60 days later. The tags are suspended because the MVA thinks they are still registered to the truck that burned down. I can't get anyone on the phone or to respond to my emails. Courtney Kearns, Bob Badman, and Chris Johnson have on several occasions told me that they would take care of the issue and get back to me shortly. I haven't heard from any of them. Whenever I get anyone on the phone they say they will look into it and get back to me. But not a single person at this dealership keeps their word. Every single one of them do the same thing. They pretend to be polite and to understand your issue and they say they will take care of it and call you right back. None of them keep their word. Not one. This is the worst customer service experience I have ever had the displeasure of being a part of. They dont keep their word and they dont do their jobs. I would recommend buying your car from any place other than Waldorf Ford. Seriously do yourself a favor and take your business elsewhere. More

My third purchase from Waldorf Ford. Best sales & service experiences in my 50 year driving/experience. Even buying lower priced cars we were treated like we were buying top-of-the line. experiences in my 50 year driving/experience. Even buying lower priced cars we were treated like we were buying top-of-the line. More

Excellent Salesman, I love my F150. Fourth vehicle purchase. They sales department as a whole provided excellent service. The financial department was a great help in getting the vehicle financed in purchase. They sales department as a whole provided excellent service. The financial department was a great help in getting the vehicle financed in the church name. Thank you all More

My sales person Warren was very patient and attentive. He clearly explained each step of the buying process and made certain I understood. Great experience. clearly explained each step of the buying process and made certain I understood. Great experience. More