Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Waldorf Ford
Waldorf, MD
192 Reviews
At Waldorf Ford, our dedicated and caring staff are committed to providing a world-class experience and striving for 100% customer satisfaction. Our commitment to excellence is reflected in our dealership winning the prestigious Ford President’s Award 10 times, a testament to our unwavering focus on exemplary customer satisfaction. This award embodies all of the passion and effort our staff places into making our customers happy. Only a few dealerships across America earn this award every year, so the fact that Waldorf Ford has earned this honor year-after-year shows just how thoroughly committed we are to providing an excellent car buying and service experience to our customers. Eligibility for the President's Award is determined by customer survey responses regarding their service and sales satisfaction. Our enthusiastic customers have cemented the legacy of Waldorf Ford's award-winning customer service and support.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 192 reviews
May 07, 2021
Just wanted to thank Drew Garis for his knowledge and experience in servicing my cars and trucks over the years. It's a pleasure doing business with him. experience in servicing my cars and trucks over the years. It's a pleasure doing business with him. More
by jmarshall718
Employees Worked With
Drew Garis
April 08, 2021
Thank you Tony “Mr. T” Thompson. Thank you for listening to my car needs and making my experience a great on considering I didn’t wake up planning on buying a car. “I pitty the fool” that doesn’t go to Wal to my car needs and making my experience a great on considering I didn’t wake up planning on buying a car. “I pitty the fool” that doesn’t go to Waldorf Ford for their used and new cars. Kim Sailer More
by fourpuddintats77
Employees Worked With
Tony “Mr T” Thompson
March 30, 2021
Superb customer service and honesty provided by Dean Bonds in the Ford Service Dept. Cannot thank him enough for his respectful mannerisms and attention to detail. He is a wonderful representations o Bonds in the Ford Service Dept. Cannot thank him enough for his respectful mannerisms and attention to detail. He is a wonderful representations of how Ford should want their employees to treat customers. More
by Expedition Customer
Employees Worked With
Dean Bonds
March 28, 2021
Mark Twain was my salesperson, yeah I kno right!? He did an excellent job and got me a great price on my 2019 Ford Transit Connect. Shout out to the whole team at Waldorf Ford that worked with me for an ex an excellent job and got me a great price on my 2019 Ford Transit Connect. Shout out to the whole team at Waldorf Ford that worked with me for an excellent buying experience. More
by IceSlick
Employees Worked With
Mark Twain
February 15, 2021
DO NOT BUY AT FORD WALDORF (After 13 years and 3 vehicles) Considered myself a valued customer until I took my 2017 Ford Fusion SE in for maintenance. My keys were left unattended and another cus vehicles) Considered myself a valued customer until I took my 2017 Ford Fusion SE in for maintenance. My keys were left unattended and another customer took my car. A week later the car was found and my insurance deemed it totaled. Ford said they would make it right but only offered me $2,500 towards a new car. I filed a customer complaint with Ford Corporate and the complaint was sent back to Ford Waldorf to resolve. Of course, nothing happened. Shame on Ford's customer resolution system. I was wrong and I am warning ALL; Do not buy from the location at 2440 Crain Hwy. I don't see how they received their Presidential Award for exceptional customer service. Say "No" to Ford Waldorf More
by WWeav
Employees Worked With
Bob B.
December 30, 2020
Bob showed me the vehicle, ended up doing the deal with Alan. Both were straightforward & easy to talk to. Thanks to Mgr. Jim cantor for not allowing the deal to fall through. Extra special thanks to M Alan. Both were straightforward & easy to talk to. Thanks to Mgr. Jim cantor for not allowing the deal to fall through. Extra special thanks to Mgr. Lewis Downing, there was a small issue which he resolved quickly as promised. Ive been to this "rodeo" plenty so its refreshing to walk into a car dealership, deal is done, & and have the dealership actually follow through without the runaround. He followed up & executed! So, THANK YOU! Last but not least, finance guy, cant remember or find his name, paying cash so he got us in & out, made his offer for extended protection without being pushy, great experince overall! More
by frfghtrjb
Employees Worked With
Bob Austin, Alan Rosenburg, Jim Cantor, Lewis Downing
December 12, 2020
Waldorf Ford made trading in my F-150 for a new Expedition as pleasant and easy as it could be. The new Expedition is great we love it. Special thanks to Richard Chapman our salesman and Jackie in Expedition as pleasant and easy as it could be. The new Expedition is great we love it. Special thanks to Richard Chapman our salesman and Jackie in finance. You both did a stellar job. More
by peterpomponio
Employees Worked With
Richard Chapman, Jackie
November 16, 2020
My salesman DeAndre Taylor was professional businessman- He walked me through the whole process of purchasing my 2020 Explorer ST- I had a wonderful experience- He walked me through the whole process of purchasing my 2020 Explorer ST- I had a wonderful experience- More
by LaShawn4268
Employees Worked With
DeAndre Taylor
October 20, 2020
Follow up #2 to my original post. SUCCESS FINALLY. I received a call back from the sales manager and since the checks had cleared the dealership's account, Ford Credit applied the money to somewhere els received a call back from the sales manager and since the checks had cleared the dealership's account, Ford Credit applied the money to somewhere else. Since I figured that is what happened, the manager took care of it. My only rhetorical questions: Why didn't accounting and/or my finance person understand that and therefore follow up by themselves? Why did it take a manager to solve this simple problem that should have been solved by accounting and my finance director? More
by countrygarth
Employees Worked With
Bob Badman
October 15, 2020
Follow up to my original post (bought an F150 on August 15th). I finally spoke with a manager, not the general manager who I had been leaving messages for 3 days. But at least at least a manager. I expla 15th). I finally spoke with a manager, not the general manager who I had been leaving messages for 3 days. But at least at least a manager. I explained to him that the checks should have a stop payment issued for them and start again. He said that the funds had already cleared their bank account. I then mentioned that the finance person I spoke with, Courtney, and/or accounting had to call and find out where those funds were posted since they were not posed on my account. 3 days later, no returned call or email. This makes me know that I will NOT be buying another vehicle from this ford dealer, upper Marlboro Ford, Waldorf dodge/ram, Chevrolet, Chrystler/jeep, Laplata ford or any other group dealership since the staff at the ford is absolutely incompetent. I have never dealt with a dealership this inept and lousy customer service. It should NOT take 2+ months to have this credited to my account with Ford. It should be a few phone calls and that is it. However, the incompetency with the staff is absolutely horrendous. I bought the $60K+ F150 and cancelled the extended warranty 24 hours later and they still are telling me lies as to why they can't figure out a simple accounting issue with Ford credit. I have not used their service department and am very afraid to do it. May have to drive to Annapolis for a simple oil change when it is time. that way, i can avoid that dealership!! STAY AWAY FROM THIS GROUP OF DEALERSHIPS!!!! More
by countrygarth
Employees Worked With
Courtney, Bob Badman
