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Waldorf Ford
Waldorf, MD
195 Reviews
At Waldorf Ford, our dedicated and caring staff are committed to providing a world-class experience and striving for 100% customer satisfaction. Our commitment to excellence is reflected in our dealership winning the prestigious Ford President’s Award 10 times, a testament to our unwavering focus on exemplary customer satisfaction. This award embodies all of the passion and effort our staff places into making our customers happy. Only a few dealerships across America earn this award every year, so the fact that Waldorf Ford has earned this honor year-after-year shows just how thoroughly committed we are to providing an excellent car buying and service experience to our customers. Eligibility for the President's Award is determined by customer survey responses regarding their service and sales satisfaction. Our enthusiastic customers have cemented the legacy of Waldorf Ford's award-winning customer service and support.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 195 reviews
July 18, 2020
Beautiful Car We had been looking at the Ford Explorer but the price was much higher and it didn’t have all the items wanted for the price. They brought out the For We had been looking at the Ford Explorer but the price was much higher and it didn’t have all the items wanted for the price. They brought out the Ford Edge and it had EVERYTHING we were looking for along with the price. We received a minor rebate along with a small trade in for our old car. The 0% financing was a great deal. More
by jegenovese
Employees Worked With
DeMarco
July 14, 2020
I qualified for 0% interest rate, but finance forced 5% I was given a choice of 0% interest financing through Ford and lose the Internet price - which was lower, or accept a 5% interest financing through an I was given a choice of 0% interest financing through Ford and lose the Internet price - which was lower, or accept a 5% interest financing through an external source and keep the initial Internet price. This is a little less than ethical practices, in my opinion. Further, corrections made on parts of the paperwork in the finance office was not applied to all parts. For instance, the mileage was corrected on the paperwork to the MVA but not on the purchase contract. More
by DeeJay
Employees Worked With
don't remember
June 25, 2020
In 2017 I enjoyed the buying experience of my NEW 2017 Ford Edge from Waldorf Ford. Recently I was in for a. Oil change and I was told I will need a new motor on my car that was brought NEW. The only th Ford Edge from Waldorf Ford. Recently I was in for a. Oil change and I was told I will need a new motor on my car that was brought NEW. The only thing I have had to get is an oil change (and it was done timely) but now you are telling me I need a NEW motor...Not new tires or brakes but a NEW motor. I am so disappointed in Waldorf Ford. I felt like I was duped. i will not be recommending Waldorf Ford to anyone... More
by Kesha
Employees Worked With
No employees
June 19, 2020
EASY TO DEAL WITH!!! We dealt with Kevin in the commercial department and he has been nothing short of amazing! He made everything from the beginning until the end and ev We dealt with Kevin in the commercial department and he has been nothing short of amazing! He made everything from the beginning until the end and even after (has a temp tag fly off, so he got us a new one immediately) extremely easy and efficient. We will definitely be back to work with him again! More
by Superior Fireplace
Employees Worked With
Kevin Love
June 14, 2019
Horrible! Taking advantage of a 1st Responder Ford has a 1st Responder incentive of $ 1000 to show how grateful they are for their service. This is how they treated us as a 1st Responder. Hypocrit Ford has a 1st Responder incentive of $ 1000 to show how grateful they are for their service. This is how they treated us as a 1st Responder. Hypocrites! We agreed to purchase a specific truck. Between several texts, phone calls and emails between, Eddie Bates, the sales manager, Steve Raley, the general manager and the salesman (who was new), we had come to an agreement along with us receiving a "Buyers Contract" from Eddie Bates. We drove over an hour to sign the papers. Spoke to the salesman one hour prior. We got there and they said "opps, the truck was sold last night, sorry". The salesman and Ed Bates the sales manager, "forgot" to tell us it was sold? We had spoken to the salesman twice that day and somehow still forgot to tell us the truck was sold. They wanted to get us into the dealership hoping they could convince us to buy a different truck. Bad ethics and business practices!! Deante the salesman didn't have a name tag on or anything identifying himself as working for Waldorf Ford. He's not listed on their website. More
by jb
Employees Worked With
Eddie Bates and Deante (spelling?)
October 16, 2018
Good Employees Bad and shady manager The manager Chris, is so unprofessional. He doesn't care if you are a first time buyer or a repeat buyer as long as the sale is made. He literally sai The manager Chris, is so unprofessional. He doesn't care if you are a first time buyer or a repeat buyer as long as the sale is made. He literally said " I will never make the sale next time a customer complains. i will just walk away.". We had agrees on a sale price when all of a sudden they whent back on their word and reduced my rebates so the sale price was higher so they could pocket more money at the end. when called out on their lies he screamed and got loud with their buyers. You have to make sure you pay close attention to your paperwork. The salesman and Brad were great. The manager, Chris was rude and condescending. I will never purchase a vehicle from Ford in Waldorf. More
by Bad Experience when purchasing new truck
Employees Worked With
Chris, Brad,
June 05, 2018
Not Satisfied with my problem Not satisfied with my problem why do I have to pay for something that should been fixed under warranty .......that you’ll said was FIXED,now you all Not satisfied with my problem why do I have to pay for something that should been fixed under warranty .......that you’ll said was FIXED,now you all telling me won’t charge checking,but maybe charge for fixing,I should pay anything that should fix when I told you about it under warranty????? More
by mailhandler59
Employees Worked With
Waldorf sevive Dept
May 29, 2018
treated me very well all in all very happy with everything the salesperson I dealt with was awesome. Thanks Richard you made my experience very good . The management team all in all very happy with everything the salesperson I dealt with was awesome. Thanks Richard you made my experience very good . The management team also treated me well thanks for all your time spent with me More
by me
Employees Worked With
Richard not sure of last name
March 28, 2018
Excellent Experience! This is the second vehicle I have purchased from Michael Keyser, at Waldorf Ford. The entire staff was very accommodating and have always found the e This is the second vehicle I have purchased from Michael Keyser, at Waldorf Ford. The entire staff was very accommodating and have always found the exact vehicle I wanted at a great price! I couldn't be more pleased with my experience. More
by Erin
Employees Worked With
Michael Keyser
