Waldorf Ford

Horrible! Taking advantage of a 1st Responder Ford has a 1st Responder incentive of $ 1000 to show how grateful they are for their service. This is how they treated us as a 1st Responder. Hypocrit Ford has a 1st Responder incentive of $ 1000 to show how grateful they are for their service. This is how they treated us as a 1st Responder. Hypocrites! We agreed to purchase a specific truck. Between several texts, phone calls and emails between, Eddie Bates, the sales manager, Steve Raley, the general manager and the salesman (who was new), we had come to an agreement along with us receiving a "Buyers Contract" from Eddie Bates. We drove over an hour to sign the papers. Spoke to the salesman one hour prior. We got there and they said "opps, the truck was sold last night, sorry". The salesman and Ed Bates the sales manager, "forgot" to tell us it was sold? We had spoken to the salesman twice that day and somehow still forgot to tell us the truck was sold. They wanted to get us into the dealership hoping they could convince us to buy a different truck. Bad ethics and business practices!! Deante the salesman didn't have a name tag on or anything identifying himself as working for Waldorf Ford. He's not listed on their website. More

Good Employees Bad and shady manager The manager Chris, is so unprofessional. He doesn't care if you are a first time buyer or a repeat buyer as long as the sale is made. He literally sai The manager Chris, is so unprofessional. He doesn't care if you are a first time buyer or a repeat buyer as long as the sale is made. He literally said " I will never make the sale next time a customer complains. i will just walk away.". We had agrees on a sale price when all of a sudden they whent back on their word and reduced my rebates so the sale price was higher so they could pocket more money at the end. when called out on their lies he screamed and got loud with their buyers. You have to make sure you pay close attention to your paperwork. The salesman and Brad were great. The manager, Chris was rude and condescending. I will never purchase a vehicle from Ford in Waldorf. More

Not Satisfied with my problem Not satisfied with my problem why do I have to pay for something that should been fixed under warranty .......that you’ll said was FIXED,now you all Not satisfied with my problem why do I have to pay for something that should been fixed under warranty .......that you’ll said was FIXED,now you all telling me won’t charge checking,but maybe charge for fixing,I should pay anything that should fix when I told you about it under warranty????? More

treated me very well all in all very happy with everything the salesperson I dealt with was awesome. Thanks Richard you made my experience very good . The management team all in all very happy with everything the salesperson I dealt with was awesome. Thanks Richard you made my experience very good . The management team also treated me well thanks for all your time spent with me More

Excellent Experience! This is the second vehicle I have purchased from Michael Keyser, at Waldorf Ford. The entire staff was very accommodating and have always found the e This is the second vehicle I have purchased from Michael Keyser, at Waldorf Ford. The entire staff was very accommodating and have always found the exact vehicle I wanted at a great price! I couldn't be more pleased with my experience. More

Accommodating attitude Ford Dealership at Waldorf has great customer service. Sales staff courteous and helpful. They may not have the lowest price and they make no such cl Ford Dealership at Waldorf has great customer service. Sales staff courteous and helpful. They may not have the lowest price and they make no such claim. However, no hidden fees, unforeseen charges exist. No hassle pricing something I like. They offer various options too. Meaning, vehicles comes with different packages. If certain futures such as sun roof is not for you, no need think how to pay extra for that vehicle. Waldorf Ford have exact same vehicle without sun roof, less price. This goes on. My experience was with ecoboost engine, cost about $1000 more then regular 3.6 L V6 engine. They had exact same car without ecoboost. I purchased it. I cannot tell you enough to deal with a dealership that you do not have to worry about over paying for something or missing out on something. More

flexable I dealt with Bruce Peters in purchasing a work for our company. There were changes that were made throughout the process. Bruce made the changes wit I dealt with Bruce Peters in purchasing a work for our company. There were changes that were made throughout the process. Bruce made the changes without any problems. He didn't try to put us in a vehicle we didn't want. More

Excellent Spent months on the horrible ford corporate website looking for the truck I wanted. With one phone call to Adam he had it located and enroute to their Spent months on the horrible ford corporate website looking for the truck I wanted. With one phone call to Adam he had it located and enroute to their dealership the next day and made a few modifications to it for me. He had all of the paperwork ready to go so that when i got there from NY all I had to do was sign and drive. More