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Waldorf Ford

Waldorf, MD

Overview
Employees
Reviews
Vehicles
4.0
188 Reviews
At Waldorf Ford, our dedicated and caring staff are committed to providing a world-class experience and striving for 100% customer satisfaction. Our commitment to excellence is reflected in our dealership winning the prestigious Ford President’s Award 10 times, a testament to our unwavering focus on exemplary customer satisfaction. This award embodies all of the passion and effort our staff places into making our customers happy. Only a few dealerships across America earn this award every year, so the fact that Waldorf Ford has earned this honor year-after-year shows just how thoroughly committed we are to providing an excellent car buying and service experience to our customers. Eligibility for the President's Award is determined by customer survey responses regarding their service and sales satisfaction. Our enthusiastic customers have cemented the legacy of Waldorf Ford's award-winning customer service and support.
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2440 Crain Hwy

Waldorf, MD

20601

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Showing 188 reviews

April 28, 2024

Friendly, helpful, good experience Will by there again. Nice show room, clean, easy to get to More

by vghnblckmgc
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Degrandcourt
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April 18, 2024

My experience with the sales department was great. My experience with the finance department was questionable, as I was not given a favorable financing rate having a credit score over 760!! Felt like More

by thomasgr
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Randy Pyatt
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April 15, 2024

Love the Car . Very happy with the service and care of your top notch sales team . I give you a Five Star rating and more The car is exactly as you promised . More

by Robert Metzger
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
DEONTA' TAYLOR
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April 13, 2024

I had an easy and positive experience purchasing with this dealer. They were friendly and responsive. More

by Purchaser
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric
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March 29, 2024

Great place to buy your next vehicle. The friendly and professional staff got me back on the road fast in a great truck. More

by Dave
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Mason, Pouya,Leo
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March 27, 2024

I don’t have any words at the moment I’m still waiting on my vehicle to be serviced and given back to me. More

by Justin_devoe
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Dontez
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March 22, 2024

They changed the deal after paperwork was signed. Would not buy from them EVER again More

by Falk150
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No
Employees Worked With
Eric DeGrande
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Mar 30, 2024 -

Waldorf Ford responded

We're sorry to hear about your poor experience with Waldorf Ford. If you could please provide further details about your specific situation, we would greatly appreciate it. We value feedback from our customers and strive to continuously improve our services. Please reach out to Mert or Ali at 301-843-2400 at your convenience. Thank you for bringing this to our attention. We hope to have the opportunity to make things right with you in the future

March 15, 2024

flawless process from start to finish. No haggle on the price on trade in! One of the quickest car buying experiences I have ever had More

by viper1000msr
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pouya Fanaeian, Joe Messina
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March 14, 2024

The worst car purchase experience in my life. I purchased a used truck and paid cash, but had to wait two hours for the finance department to accept payment. The truck needed some body work done, More

by bsjax
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jennier, Malik, Alistair, Peter
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Mar 26, 2024 -

Waldorf Ford responded

We're sorry to hear about your experience at Waldorf Ford. That definitely doesn't sound like the level of service and attention to detail that we strive for. We will make sure to address these issues with our sales and finance teams and work towards improving our processes to ensure this doesn't happen again. We apologize for any inconvenience or frustration this may have caused you. If there is anything else we can do to assist, please don't hesitate to reach out. We value your feedback and always look for ways to improve our customer experience.

March 13, 2024

Two weeks my truck has sat in the FORD Service shop and the mechanics are refusing to work on my vehicle because it is included in a recall. Mechanics only get paid a fraction of their hourly wage to work More

by KieJ301
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric
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Mar 26, 2024 -

Waldorf Ford responded

Ms. Jones, we apologize for the delay in servicing your vehicle. We understand the frustration and inconvenience this has caused you. Our team at Waldorf Ford is currently experiencing a high volume of recalled vehicles which has resulted in longer wait times. However, we assure you that our mechanics are working diligently to get your truck back on the road as soon as possible. As for the loaner vehicle, we will reach out to you and provide one for you while your truck is being repaired. Thank you for bringing this issue to our attention and we apologize for any inconvenience this may have caused.

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