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Waldorf Ford
Waldorf, MD
195 Reviews
At Waldorf Ford, our dedicated and caring staff are committed to providing a world-class experience and striving for 100% customer satisfaction. Our commitment to excellence is reflected in our dealership winning the prestigious Ford President’s Award 10 times, a testament to our unwavering focus on exemplary customer satisfaction. This award embodies all of the passion and effort our staff places into making our customers happy. Only a few dealerships across America earn this award every year, so the fact that Waldorf Ford has earned this honor year-after-year shows just how thoroughly committed we are to providing an excellent car buying and service experience to our customers. Eligibility for the President's Award is determined by customer survey responses regarding their service and sales satisfaction. Our enthusiastic customers have cemented the legacy of Waldorf Ford's award-winning customer service and support.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 195 reviews
May 19, 2024
Waldorf ford is good at selling you a vehicle but when it comes to service and customer service after the purchase they are awful. You can never get anyone on the phone and when you bring your car in for ser comes to service and customer service after the purchase they are awful. You can never get anyone on the phone and when you bring your car in for service they take forever to call you back. I have to drive there and sit and wait to get helped and then they refuse to help and state they will call you back. Which never happens. My car sat a month here getting water pump repair that should have been covered under warranty since I bought a warranty to cover it for 5 years or 100k miles. Somehow the paperwork was filled out incorrectly and contradicts itself making it not clear when ithe warranty ends. I was told that the warranty insurance had to fix it and when I called and finally got a hold of some one they stated that the dealer had to change it in the system. I have paid over 8k of service work out of pocket that should have been covered under Insurance. This has been a horrible experience. I am still waiting on a call for my warranty to get fixed and a refund for all of the services I had to pay out of pocket due to fords negligence and horrible customer service. More
by Amanda
Employees Worked With
Finance
May 10, 2024
Absolutely thee quickest I’ve ever been in and out of a dealership with a car in my life Mr. Joe the financial guy is the best in the business hands down. Thanks Mr. Joe Messina I’m loving the 2020 F150 !! dealership with a car in my life Mr. Joe the financial guy is the best in the business hands down. Thanks Mr. Joe Messina I’m loving the 2020 F150 !! More
by Mmminor829
Employees Worked With
Joe Messina
May 08, 2024
Excellent Customer Service. Had the if we don't have it; I will get what you need in a reasonable amount of time feeling. This was the best purchasing experience I have out of t Had the if we don't have it; I will get what you need in a reasonable amount of time feeling. This was the best purchasing experience I have out of the three vehicles I brough from them. More
by jlane54
Employees Worked With
Randy Pyatt
May 08, 2024
From the time that I walk into the door of the dealership. I was treat with respect, by everyone, going went out of their way to work with me. Getting me the best deal possible. Closing was quick dealership. I was treat with respect, by everyone, going went out of their way to work with me. Getting me the best deal possible. Closing was quick and easy. More
by hesterroberto
Employees Worked With
Robert Hester check my account
April 18, 2024
My experience with the sales department was great. My experience with the finance department was questionable, as I was not given a favorable financing rate having a credit score over 760!! Felt like My experience with the finance department was questionable, as I was not given a favorable financing rate having a credit score over 760!! Felt like the Dealership uses banks with higher rates for certain people of a certain color. NOT HAPPY!!! More
by thomasgr
Employees Worked With
Randy Pyatt
April 15, 2024
Love the Car . Very happy with the service and care of your top notch sales team . I give you a Five Star rating and more The car is exactly as you promised . Very happy with the service and care of your top notch sales team . I give you a Five Star rating and more The car is exactly as you promised . Best car deal ever. Respectfully Robert Metzger 2016 Taurus SHO More
by Robert Metzger
Employees Worked With
DEONTA' TAYLOR
