Waldorf Honda - Service Center

My first experience with my new Pilot was great. Robyn my service advisor did an excellent job in keeping me up to date and I appreciate greatly the professionalism of everyone I encountered that d Robyn my service advisor did an excellent job in keeping me up to date and I appreciate greatly the professionalism of everyone I encountered that day. I will definitely be back for service when needed and I look forward to it. Respectfully, Theresa Caltrider More

I have been a customer at Waldorf Honda for sixteen years and have always received outstanding service. For many of my visits, Bernard has taken care of my vehicles. Bernard is always professional, knowledge and have always received outstanding service. For many of my visits, Bernard has taken care of my vehicles. Bernard is always professional, knowledgeable and honest. I trust him to take good care of my car and keep it running efficiently. More

I'm very happy with the service I received. Robyn is always great to work with. I've also recommended two other people I know with Honda's to bring them to Waldorf Honda for service. Robyn is always great to work with. I've also recommended two other people I know with Honda's to bring them to Waldorf Honda for service. More

Unsatisfactory service craftsmanship on A1 service and poor customer service from the service manager. The tech spiled enough of my oil (I provided my own fully synthetic oil) to cause several oil spots o poor customer service from the service manager. The tech spiled enough of my oil (I provided my own fully synthetic oil) to cause several oil spots on my driveway and coated parts of the undercarriage. On 28MAR22 I called to speak with Robert Hersh, Service Advisor. Mr. Hersh was off so I spoke with Mr. Jason Ruslander, Service Manager, and explained the problem and my dissatisfaction. I agreed to come back on 29MAR22 so the potential leak or what turned out to be simply sloppy and unprofessional work on the tech's part and an inconvenience to me. According to Waldorf Honda, they pride ourselves on being the premier Honda dealership for drivers in the Southern Maryland, Alexandria, Clinton, or Fort Washington areas. As stated on its website, their “number one goal is to foster outstanding customer service.” Suffice it to say this is not my experience, especially with the latter. Additionally, I didn’t receive as much as apology or even an offer for a complimentary car wash. Just advice on to clean up my driveway. Based on the manner in how I was treated overall coupled with the lack of confidence I feel for Waldorf Honda, I have an unchaining feeling I am not the first customer with a like experience. On the remote chance, I am, there is no excuse for a caviler attitude that is borderline disrespectful from any employee and certainly not from a department head. The service department should consider researching the fundamentals of customer relations and how it translates to customer service. If it is able to connect those dots then perhaps it can earn its strips at becoming outstanding. I should include the receptionist who answered the phone on 28MAR22 at 3:27 pm who is in desperate need of training on how to answer a business call and how to have respectful exchanges with customers. Mr. Molz, I urge you to review this survey and take the appropriate actions to improve your operation. For starters, you might consider calling your dealership (periodically) from a line not associated with you and evaluate how your dealership is being represented at first blush. More

PLEASE READ TO THE END. I took my car to the dealer cause the piece of plastic under my windshield looked bubbled. I found out what I needed a windshield cowl cover on the I took my car to the dealer cause the piece of plastic under my windshield looked bubbled. I found out what I needed a windshield cowl cover on the RIGHT side of my car replaced. So, I ordered the part and went home waiting for the part to come in so I could schedule the repair. The part came in, an appointment was made and I took my car in. First, they couldn’t find the part. Luckily for me, I had my receipt from the order with me AND GAVE IT TO THEM and they found the part. Honda did the repair and all seemed well except they couldn’t find my car. OK, I waited a bit longer and they finally found it. Then when we were getting ready to get in the car and leave, we noticed that right side was not repaired. Apparently, they ordered a cowl for the LEFT side and they replaced it. Neither the service technicians or the service manager noticed this. Needless to say, I wasn’t a super happy camper but it is what is it. They told me to call back Monday morning to talk to my normal service manager and get a resolution. Well, my usual guy happened to be out on Monday and I spoke to the person I dealt with on Saturday. He told me they ordered the part and would let me know when it was in so we could set up another appointment. OK – no problem. Then I asked if they still had my receipt for the part I ordered. Nope, somewhere between around 3:30 pm on Saturday afternoon and first thing Monday morning they “misplaced” my paperwork. While this sounds like a bad experience, after the re-ordered part came in, I scheduled another appointment and took my car in. My usual service manager, Mr. Hersh, was there and everything was done quickly and professionally without any issues. I realize things happen and errors can be made but what I want to say is that while there were some goofs in the beginning, Honda came through at the end. I’ve since been there for another service repair without any issues and wouldn’t think twice about going back. More