Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,215 Reviews of Waldorf Honda - Service Center
Sort by
May 26, 2019
Receiving an oil change When I arrived everything went well. Nobody complained ! I had gas extensions and everything went well. They tried to do it themselves instead of aski When I arrived everything went well. Nobody complained ! I had gas extensions and everything went well. They tried to do it themselves instead of asking. They had no problem. I feel like I had great service More
by HEATHERMCLAUGHLIN82
Verified CustomerEmployees Worked With
Not sure
May 25, 2019
Service Great, fast service. A complimentary car wash would have been nice. I got those from my previous dealer every time. Otherwise, good job of getting i Great, fast service. A complimentary car wash would have been nice. I got those from my previous dealer every time. Otherwise, good job of getting in and out. More
by fabshire
Employees Worked With
I can’t remember
May 24, 2019
Air Conditioninng Problem. Ugh On going air conditioner problem. I thought I was going to have to do battle...but, everyone was so nice and understood my frustration. Wow, Tony Ree On going air conditioner problem. I thought I was going to have to do battle...but, everyone was so nice and understood my frustration. Wow, Tony Reece did all the hard work as far as making the phone calls to Easy Care for the extended warranty coverage. . The car was ready on the day they said it would be ready.They have a wonderful shuttle service that took me and later picked me up from work and drove me to the dealership to get my car. Great Service Dept. and I am happy to have my back. More
by SHERRI.MILLION
Employees Worked With
May 23, 2019
Service Great service. After everything was done he went through everything with me and explained what was done to my car. It's great because it puts your min Great service. After everything was done he went through everything with me and explained what was done to my car. It's great because it puts your mind to easy on wondering if something got done. More
by ace19792003
Employees Worked With
May 23, 2019
Excellent Service Have dealt with Robert Hersh many times and have always had excellent customer service. Everything went smoothly from the time I arrived till the tim Have dealt with Robert Hersh many times and have always had excellent customer service. Everything went smoothly from the time I arrived till the time my truck was ready . When I went to check out, the cashier was very friendly and efficient. This was my free oil change for buying my truck . More
by guhguh
May 23, 2019
Another great experience with Honda Service I believed my battery needed replacing. Robert Hersh checked me in. It seemed like no time before he came to the waiting room to let me know that i I believed my battery needed replacing. Robert Hersh checked me in. It seemed like no time before he came to the waiting room to let me know that in fact the battery needed replacing. Then it seemed like very little waiting time before he returned to let me know the job was done. Excellent job of explaining the paperwork, especially my new battery warranty, and I felt the pricing was reasonable. More
by iroberts
Employees Worked With
May 22, 2019
Oil change change gets bumped to end of queue app not worth Poor service no communication on what is going on just don't bother doing business because they do not put the customer first and cannot manage a se Poor service no communication on what is going on just don't bother doing business because they do not put the customer first and cannot manage a se Service bay. More
by Angrycust
Employees Worked With
May 22, 2019
Today was a bad day Normally I get excellent service but this time was different. I arrived and got in line with other cars but I was 1st in the second row. Multiple peo Normally I get excellent service but this time was different. I arrived and got in line with other cars but I was 1st in the second row. Multiple people greeted me and said someone will be with you in a moment. 20 mins later I was met. I told them I needed an oil change and I have been here before. I went to the waiting room and waited. I hit my breaking point at 2 hrs. And asked about my car. My service guy went back and returned with my key and paperwork all ready to go. No explanation! He pointed to a general direction to where my car was parked. When I got to my car it was so hot inside it clearly sat awhile heating up while nobody bothered to tell me my car was ready. I left very pissed off that day. More
by fdowd1
Employees Worked With
Chuck Carter, Mike White
May 21, 2019
Excelente servicio Siempre he usado el servicio de Honda para mi carro.. Robert Hersh es el siempre me atiende y al q siempre busco porque es excelente.... me gusta q me Siempre he usado el servicio de Honda para mi carro.. Robert Hersh es el siempre me atiende y al q siempre busco porque es excelente.... me gusta q me explica y trata de ayudarme y darme soluciones factibles para mi carro More
by Sorellana75
Employees Worked With
May 20, 2019
Oil Change Gone Bad! Came in for routine maintenance and walked away with the Service Dept charging me an extra $500 to fix a problem they caused. Apparently, the handle o Came in for routine maintenance and walked away with the Service Dept charging me an extra $500 to fix a problem they caused. Apparently, the handle of the dipstick broke off and the metal stick is stuck inside, and cannot be retrieved without dropping the oil pan. The rep and manager both claimed it is not their fault, as the truck is an '09, and due to natural wear and tear. I have owned vehicles older than this, and this has never happened. In my opinion, the mechanic pulled the stick with significant force at an angle (not straight up) on the perpendicular edge (not the flat side so it would bend) causing the break. This happened under your care and caused by human hands, not a mechanical failure. I refuse to pay this cost to fix a problem caused by others, and willing to go to small claims court to rectify the issue. Not happy at all and do not accept the service department's explanation, nor am I pleased with the Manager's behavior. Customer Service is truly dead! Will be coming in to speak with General Manager to remedy this problem. Between my wife and I, and my in-laws, we have purchased about 6 cars from your dealership. This is the last. Very upset and unhappy former customer. More
by DIRON95
