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Waldorf Honda - Service Center

Waldorf, MD

4.6
4,215 Reviews
Call Service Center (301) 843-8700

4,215 Reviews of Waldorf Honda - Service Center

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December 04, 2023

Clean, friendly, good customer service. Knowledge able technicians seem to enjoy making customers day. Great More

by dfbloxon
Recommend Dealer
Yes
Employees Worked With
Bernard Dixson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernard Dixson
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December 03, 2023

I was taken as soon as I pulled up. i was happy about that.he was very nice More

by BROWN6077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 03, 2023

Very good customer service. The service department is the best I have experienced. Good job More

by kevin.marbray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Carnucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Charles
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December 02, 2023

Very professional experience and service. Keep me informed about services I was receiving on my vehicle. More

by FAYEVCURTIS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Reese
4.0
This rating includes all reviews, with more weight given to recent reviews.
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December 02, 2023

Had a good experience while I was there. Tony explained everything to me and the service didn’t take long. More

by ZAY2002
Recommend Dealer
Yes
Employees Worked With
Tony Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 02, 2023

Tried to charge me for something that was covered under warranty. After getting that straight they still charged me for an induction service. Very poor customer service More

by wayneh
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Quillin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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December 01, 2023

Honda service MISDIAGNOSED MY CAR ENDING PAYING EXTRA MORE FOR UNNECESSARY. I SHOULD GET REFUND. More

by MARXUSARMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
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Dec 01, 2023 -

Waldorf Honda responded

Hello sir this is John Quillin. I am the Service Director here at Waldorf Honda. The diagnoses for your 2018 Accord was to replace your rear calipers. The reason they needed to be replaced is because the caliper motors were damaged when you had someone do your rear brakes. Your car is equipped with electronic parking brake which needs to placed in maintenance mode before brake work can be performed. That is why the rear calipers needed to be replaced. After the calipers were replaced we found no communication to the VSA module. That is why it was also replaced. If you have any further questions please feel free to contact me at 240-427-1544. Thank you I appreciate you.

Dec 01, 2023 -

MARXUSARMY responded

The initial problem here are those Multiple Dash Board Lights. Those electronic Break Calipers were working because our trusted mechanic we personally know tested them with Retractor Tool as he showed me. We initially thought they were the cause of the sudden dash board lights, but he tested them and they are working using Retractor Tool even though those calipers has some dent-scratches. So, since those Electronic Calipers are already retracted, we decided to replace the break-pads as they're needed to be replaced. As the dashboard lights were still showing after all tests done, we highly suspected its NOT those calipers but the computer-module, so I had to bring it to Honda because it is only the Honda that can fix this problem. This mechanic is not stupid and I also used to fix APCs and trucks in the Army so please do not think that we don't have an idea when/what we can fix things and what not to touch. So I brought my Honda Accord to Waldorf Honda to have it diagnosed and I told Justin that it is highly likely that it is the computer-module is causing the problem (I wonder my VIN is not included on Accord 2018 Recall); but since you supposed to have all the technology we paid for to thoroughly diagnose this car, he came up that those caliper are the problem. He even assured me that those Dash Board Lights will go away once they were replaced..... after about 3 days of waiting and having my car in your service, he called me that it WAS NOT those calipers that are causing the dashboard lights but the computer-module that I have initially told him. That is technically MISDAIGNOSIS causing me to pay extra more.

December 01, 2023

My first experience with the waldorf Honda service department. Justin Jenkins made the initial contact very easy and professional. The process did not take long at all. I’m very happy with my experie More

by karen.jenkins23175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Jenkins
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December 01, 2023

Our 2016 Honda Pilot has always been serviced by Waldorf Honda. They do a great job and a big shot out to Tony Reese. The job is always completed in a timely fashion and always satisfied with the work More

by KATTIE91ROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 01, 2023

Bernard who works in the Honda service department is awesome! He is very professional and keeps me informed on issues with my car. I trust his advice on fixing my Honda Odessey! Keep up the good work! More

by ERICACURS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Dixson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmyn Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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