Walker Ford

Went in for an oil change on my FORD Excursion...ended up trading in my wife's FORD FLEX for another FORD FLEX...but, Limited this time. This experience was by far the best I have ever had in an automobile t trading in my wife's FORD FLEX for another FORD FLEX...but, Limited this time. This experience was by far the best I have ever had in an automobile transaction from start to finish. No pressure, gave me a very fair number on my trade in...and provided me with a very fair price on the new purchase from the pre-owned lot. Worked with two very helpful gentlemen on the Sales side...and a very low-pressure finance gentleman. Could not have made this transaction any less stressful...as a vehicle purchase can tend to be full of stress. The way everyone worked in sync to ensure a fast, courteous transaction was exactly what you hope for on any major purchase. I would refer anyone looking for a new vehicle..new or used to reach out to both Brian Hall & Dan Wendling at Walker Ford's Pre-Owned vehicle department. They both went out of their way to make this such a great experience...that I would sit down during my busy day to write this note. Thanks again Walker Family. See you in the Service lane again soon. Sincerely, Scott F. More

I came in knowing exactly what i was looking for and model wanted. I was on a very limited time frame because of work and the entire staff did a fantastic job communicating everything they needed to tel model wanted. I was on a very limited time frame because of work and the entire staff did a fantastic job communicating everything they needed to tell me and fulfilling my strict time frame and financial needs. The entire staff seemed friendly and very helpful. I got the impression this is a dealership that succeeds because of a loyal customer base and not just the one time sale. More

Nothing was too much trouble - Phil and the Walker Ford team were great with my whole family being very supportive in helping through the process. team were great with my whole family being very supportive in helping through the process. More

My wife and I were down in Florida on vacation / business trip for 2 weeks in late January from Ann Arbor, Michigan. We wanted to trade in our Nissan Murano because it was a front wheel drive vehicle and it trip for 2 weeks in late January from Ann Arbor, Michigan. We wanted to trade in our Nissan Murano because it was a front wheel drive vehicle and it was becoming more difficult to travel during the winter. We also have a growing family with young kids and needed more space for long travel trips. I submitted a request for nearby dealerships on Ford's website and 3 dealerships called or emailed. Kevin Jewel and Walker Ford were the only ones that followed up in a timely fashion and did their due diligence to find the perfect car for us. They had to get our car transferred in from Bartow and the whole process went very smooth. Kevin did a great job making my wife and I feel comfortable. He never tried to put us in a car that he was trying to sell and really listened to our needs and wants. They found me great financing through a local bank...6 years at 1.9%!!! The paperwork process was also a smooth process and Mickey made the decisions of buying warranties as painless as possible. Thank you Walker Ford and Kevin Jewel for all your hard work. We are very pleased with our purchase and look forward to recommending you in the future. Jason & Michele Nymark More

Thank you Tracey and Jim for taking your time to explain our new lease so thoroughly. We are enjoying our new Explorer. We would recommend this dealership to our friends and family. our new lease so thoroughly. We are enjoying our new Explorer. We would recommend this dealership to our friends and family. More

I leased a 2007 Ford Edge and bought the vehicle when the lease expired. I also bought an extended warranty, "premium" for the vehicle at the time of purchase. Just recently, I observed transmission fluid lease expired. I also bought an extended warranty, "premium" for the vehicle at the time of purchase. Just recently, I observed transmission fluid on my garage floor. I called Walker Ford and confirmed that the warranty was still effective and it covered the trasmission. I was told it did and was instructed to bring the vehicle in for analysis. Once the vehicle was towed in, I was contacted and told the trasmission cooler wa leaking. The technician attempted to sell me a service on the trasmission. I then inquired about cost, specifically, the warranty and the $100.00 deductible. The technician then placed me on hold and later returned saying the leak was caused by a pebble, and the warranty is not effective. I then attempted to clarify the pebble theory and the warranty language with the Service Manager, but was told that they will not honor the warranty and to remove my vehicle from thier property if they are not going to do the work. In addition, I was told the vehicle would not be released to me unless I pay a $50.00 fee for the analysis. I responded back to the dealership and sat down with the manager of sales. I explained my problem and the fact that the warranty is not being honored. I was then told that the Manager of Service will not speak to me nor will he waive the $50.00 fee. In addition to all this, the Service Manager while speaking to me on the phone was unproffessional, and eluded to that I was attempting to accomplish Warranty Fraud? Since, I have had the vehicle fixed and learned that the transmission cooler was leaking at a seam, and no pebble hole was found. Further, the part is located behind the radiator, so the several parts would have had to be removed to determine where the leak was. I have just realized I was sold an extended warranty that is not valid and was given the worst customer service. More

Jim and Danny were excellent. They were friendly and very helpful. Their service will bring us back for future purchases. Great overall experience. Thank you guys!!! very helpful. Their service will bring us back for future purchases. Great overall experience. Thank you guys!!! More

Kevin was informed, helpful, and non-pressure with his sales technique. He was direct in what would occur and how long it would take. Bill remembered me from two years ago and he delivered an offer that sales technique. He was direct in what would occur and how long it would take. Bill remembered me from two years ago and he delivered an offer that was reasonable for the vehicle I was leasing and the deal was completely taken care of in three days. I test drove, I chose the vehicle with the features I wanted, and Bill and Kevin delivered. More

Bill Mansfield is a friendly, respectful and knowledgable sales professional. All of the staff encountered at the dealership during the leasing process were very professional. sales professional. All of the staff encountered at the dealership during the leasing process were very professional. More

I have been in the market to purchase a new(er) vehicle for some time now and I am very pleased with how professional and knowledgeable Dinarte was with the product-line. I feel he went above and beyond wi for some time now and I am very pleased with how professional and knowledgeable Dinarte was with the product-line. I feel he went above and beyond with my specifications and was able to successfully execute and expand this family’s relationship with Walker Ford. I would like to note that Brett and Bill G. where there assisting with any questions I had. I feel that all three of these gentlemen are assets to the Walker Ford Team – it is nice to know that there are still dealers that legitimately care. More