Walker Ford

I have purchased many cars in my life and must say I have never had a better experience than I did with the purchase of my sons 2014 Mustang. It was an important and special day that I have been looking forw never had a better experience than I did with the purchase of my sons 2014 Mustang. It was an important and special day that I have been looking forward to for a long time. From the moment I met Irene I liked her, after dealing with pushy sales people at other lots she was a breathe of fresh air . She could not have been nicer, more helpful or made the experience better for my son and I. Thank you all for your time and I look forward to my next purchase with Irene . Yours Truly David A. Castelli More

Danny was fantastic to work with. Friendly, informative, helpful ---- just great. I picked up our Ford and left confident that I had just done business with very professional and courteous people. In just helpful ---- just great. I picked up our Ford and left confident that I had just done business with very professional and courteous people. In just a few words, I left Walker with a 'good taste in my mouth' which is a lot more than I can say about the last dealer I purchased my Hyundai from. More

Excellent personal service by the entire dealership when looking for vwhicles as well as after I purscheased my new truck. Never had to ask for addtional help. They were ther instantly!! looking for vwhicles as well as after I purscheased my new truck. Never had to ask for addtional help. They were ther instantly!! More

my salesmen was great , he was honest and straight with me , it made it a lot easier than a usually experience with purchasing a vehicle me , it made it a lot easier than a usually experience with purchasing a vehicle More

Although there were a few very minor "bumps" in the purchase process experience, I have given a "great" rating on all questions, because the team worked so well together to make me a happy and well the purchase process experience, I have given a "great" rating on all questions, because the team worked so well together to make me a happy and well-served customer. Robert Young, my salesman, was particularly helpful by carefully explaining everything about the car, and the purchase process. He has an excellent sense of humor, which helps relieve the stress of making a major purchase. The car I bought was the lowest priced vehicle on the lot at the time, but I was treated like I was buying the highest priced vehicle! I will definitely recommend Walker Ford, and Robert, to anyone I know who is considering buying a new vehicle. More

We have a 2012 f150 platinum with ecoboost engine.Four We have a 2012 f150 platinum with ecoboost engine.Four days before Christmas ,my wife and I drove down from Ontario, Canada. Engine light came on We have a 2012 f150 platinum with ecoboost engine.Four days before Christmas ,my wife and I drove down from Ontario, Canada. Engine light came on about 8 hundred miles Into the trip. Misfire in number 4 cylinder.it was intermittent so we were able to drive the remaining 7 hundred miles . We got into Florida Saturday morning . I called the dealership they said no problem bring it in and we will have a look at it,so I did. They were pretty quick in taking my truck into the service bay and running a scan on the computer. (Approx. 20mins) that's when the service advisor came and got me from the waiting room.He brought my truck back to the front ,that's when he proceeded to tell me the problem was a misfire in number 4 cylinder. He wasn't sure what parts were needed to repair the problem but he did read a bulletin from Ford on the problem. He then said they were pretty busy and he couldn't do anything for me but call back on Thursday, day after Christmas . I mentioned to him I was only here for 16 days and had to travel back home and asked him to order the parts that were needed to fix the underlying condition that causes the misfire in damp conditions. He hummed and hawed told me they were too busy ,they would look into it next week. I called them on Thursday only to find out that he was off until Monday and since he was the one helping me I had to deal with him Monday 7am I'm at walker ford service with my truck he tells me to come back at 10am. Now he wants to take my truck and re scan it.Tells me it's going to be a while and asks if I have a way home. I know that it will take a few days to get the parts and do the service repair ,so I ask him for a loaner vehicle ,which we have coverage for. He hums and haws said we will see about that but for now our shuttle will take you home, and I will contact you later this afternoon. I call him back at 2:30 he says still no idea what parts are required or how long it will take but he will call me in an hour to hour & 1/2. Two hours go by and no call so I call him again At this point he tells me it's going to take possibly till Friday and maybe even into the following week to get all the parts and service done.but leave the truck with them and their shuttle can pick me up the next morning . I asked him to send his shuttle driver to pick me up,his response ,he's out on a run . I told him no have my truck ready and I'm calling a taxi .oh don't do that,he says, we will pick you up tomorrow. I had to call a taxi and pay out of my own pocket 27$ for the cab ride back to Walker Ford.which they didn't reimburse me for. Then he proceeds to apologize for the inconvenience and blames it on the holidays. Have nice day and safe drive home. That was Monday wasted on my vacation. Tuesday ,New Year's Eve ,noon .I sat down and wrote this review. Within 15 mins of pressing submit I received a phone call from Walker Ford .Heres how it went: Hi, I have some good news for you,we can have your vehicle fixed on Thursday. Another service technician ordered the same parts for another customer that wasn't able to make his service appointment so we will use those parts to fix your vehicle. Bring your truck in at 7am and we will have a loaner vehicle for you at that time .so another day of my vacation I'm up at 6am so my truck can go back to the shop. I brought my truck in at 7am,received a phone call around 12noon,my truck was ready for pick up. When we arrived to pick up our vehicle it wasn't ready, my wife and I spent almost 30 mins wandering around the dealership waiting for our vehicle to be brought to the service pick up area. After the service to the vehicle we had no problems driving 1500 miles back home. When we arrived home we received a email from Walker Ford asking me if I wasn't completely satisfied with their service to please contact them.At that point I sent them a copy of a version of this review explaining my experience with their service. Within 24 hours I received a phone call from Walker Ford. We had a conversation about the bad taste that was left in my mouth after my experience with them. They said they will reimburse me for the 27$ taxi ride with a 35$ service credit at their service centre.(which is about the cost of a oil change) I do my service befor I go away on holidays not during my holidays. So really all they gave me for my troubles was a apology and 8$ .I don't need their service credit I have a 1700$ service package which I purchased from Ford and a 100000mile extended bumper to bumper warranty. Oh and one more thing ,the fella that phoned me from Walker asked me to write this next statement. (You would think after spending millions of dollars on research and devolpment of the Eco boost engine the engineers at Ford should have picked up on this problem and repaired it, befor putting the product out for the public to buy it) Cloud the real issue ,that I did have a problem with their service. Once again thanks for fixing my truck and getting me home safely. Signed STRESSED OUT. More

Went in to get my Mustang GT Conv Serviced, but was at that 'ready' point for a 'new' car. I have been eyeing the Ford Escape's for quite sometime (not a fan of the new model's though). This had me lookin that 'ready' point for a 'new' car. I have been eyeing the Ford Escape's for quite sometime (not a fan of the new model's though). This had me looking in the Used cars where I found a 2012 Escape, fully loaded. Rodger and I talked numbers and we found a deal that I couldn't walk away from. Rodger was great to work with, I didn't feel pressured and I will say it was actually a pleasurable car buying experience (of which I have not been able to say that prior to this instance). Mickey was great with the final details and warranty. Overall I am EXTREMELY happy with my experience at Walker Ford! More

I have purchased many new vehicles over the past 15 years, and we have been running fords for over 30 years. I have only dealt with 2 dealerships up until now. I feel that once I forge a relationship years, and we have been running fords for over 30 years. I have only dealt with 2 dealerships up until now. I feel that once I forge a relationship with a dealer I want to support there business like they support my business needs. I called Walker Ford on Monday December 23rd looking for a new truck for our plumbing division. Don Jr wasted no time in getting the truck ready for delivery, and he delivered the truck the next day less than 24 hours since we started process. This dealership is by far the best I have ever dealt with, and will continue to deal with. What ever they are doing should be duplicated to every ford dealer in America! Thank You, Matthew K Kuntz CFO Jupiter Tequesta Air Conditioning, Plumbing & Electric 561-747-3113 x-9 More

Richard was great! This was my first vehicle purchase and he took the time to answer all my questions and got everything to come together for me so I could have the vehicle by Christmas. I could not have ask he took the time to answer all my questions and got everything to come together for me so I could have the vehicle by Christmas. I could not have asked for more. Thanks Richard! More

I will never go any place else for a car but Walker Ford. I will use Tracy as my rep as long as she is there and if I can't find her I'll keep coming back to Walker. There are simply not enough adjectives I will use Tracy as my rep as long as she is there and if I can't find her I'll keep coming back to Walker. There are simply not enough adjectives to describe the friendly, professional people that I encounter at this dealership and Ford Motor Company can be very proud of the way they are represented by the folks at Walker Ford. Thank you Tracy, Mickey, Bill, and Brett for helping my wife and I with our new car lease. As well as our previous one's. We have two active leases right now! We took the car out today for about a 200 mile ride and just couldn't get enough of a delightful car backed by our experience with Walker Ford. More