Walker Ford - Service Center

Wonderful Customer Service I would like to say Terrance, who I believe is a curiosity driver, truely is a perfect example of a customer service representative. He made being at I would like to say Terrance, who I believe is a curiosity driver, truely is a perfect example of a customer service representative. He made being at an auto service shop less intimidating. Mike Olsen stuck true to his word and had someone available to fix my car when I came. After it was fixed, his explanation of the issue was simplistic enough for even me to understand. I am so thankful my airbag light, after many trips to service shops, has finally been fixed! More

Friendly yet professional crew Terrance and Ryan really excel at customer service. Knowledgeable men looking to please the customer and get the job done in a timely manner. Regardle Terrance and Ryan really excel at customer service. Knowledgeable men looking to please the customer and get the job done in a timely manner. Regardless of the time of day; with that being close to COB, these gentlemen took their time with myself and my vehicle to ensure that I would be taken care of. Truly know what they are talking about... Pleasure being served by them. More

My experience was great. I had to get two parts replaced due to recalls on my vehicle. They replaced them for me, free of charge, in under 2 hours. The man I dealt with was ve I had to get two parts replaced due to recalls on my vehicle. They replaced them for me, free of charge, in under 2 hours. The man I dealt with was very friendly. More

You should get what you ask for! I called to schedudle a service, spoke to Brian Kirk said my service engine soon light had been on for about 5 days then went off and oil change requi I called to schedudle a service, spoke to Brian Kirk said my service engine soon light had been on for about 5 days then went off and oil change required light came on and that car was not running right.Also the real panel on hatch door was loose and needed checked. He said no problem we'll hook it up to computer get readouts on everything. cost is $100.00 but will be credited if required work is done. I said great, thats what I want, then I said I have a by-pass hose leaking or thats what I was told, and you can see where it runs out, he said we'll take care of that as well. Scheduled appt for Wed Apr 2. There at 7;30 in order to catch a shuttle ride home, Brian was busy so another gentleman came out to write up info. As he was writing mileage etc and asking me questions I toldl him service eng light was on, neded oil change and had a by-pass leak. He writes down service eng light then when he turned on key it wasn't on so he scratched it out, I said they're going to xx that and don't forget the hose, he says we'll do a 30,60,90 service and they xx everything they'll see which one is leaking. After I got home I remembered my cruise control wasn't working so I called got Brian and ask to have cruise control fixed, no problem. Then 10:30 Brian calls me stating I need front brake pads so I gave go ahead making sure they were the ceramic ones factory issued. Three days later my service engine soon light came on and my gas mileage dropped 2 mpg so when I got home I looked under my car and sure enough it was leaking in same spot. I review my paperwork and have were they checked all hoses good. I let Brian and Vince know of my dissatisfaction and distrust in their abilities. Took vehicle to AutoNation Ford in St. Pete. Dealt with Jennipher Padevano, so helpful, great service. Bottom line my car needs themostate assembly and by-pass hose, plus Walker Ford failed to notice when replacing my brake pads or during their "premium" inspection that I have torn upper control arms and torn outer tie rod ends, how is that possible? I paid alot for nothing....... More

I leased a 2007 Ford Edge and bought the vehicle when the lease expired. I also bought an extended warranty, "premium" for the vehicle at the time of purchase. Just recently, I observed transmission fluid lease expired. I also bought an extended warranty, "premium" for the vehicle at the time of purchase. Just recently, I observed transmission fluid on my garage floor. I called Walker Ford and confirmed that the warranty was still effective and it covered the trasmission. I was told it did and was instructed to bring the vehicle in for analysis. Once the vehicle was towed in, I was contacted and told the trasmission cooler wa leaking. The technician attempted to sell me a service on the trasmission. I then inquired about cost, specifically, the warranty and the $100.00 deductible. The technician then placed me on hold and later returned saying the leak was caused by a pebble, and the warranty is not effective. I then attempted to clarify the pebble theory and the warranty language with the Service Manager, but was told that they will not honor the warranty and to remove my vehicle from thier property if they are not going to do the work. In addition, I was told the vehicle would not be released to me unless I pay a $50.00 fee for the analysis. I responded back to the dealership and sat down with the manager of sales. I explained my problem and the fact that the warranty is not being honored. I was then told that the Manager of Service will not speak to me nor will he waive the $50.00 fee. In addition to all this, the Service Manager while speaking to me on the phone was unproffessional, and eluded to that I was attempting to accomplish Warranty Fraud? Since, I have had the vehicle fixed and learned that the transmission cooler was leaking at a seam, and no pebble hole was found. Further, the part is located behind the radiator, so the several parts would have had to be removed to determine where the leak was. I have just realized I was sold an extended warranty that is not valid and was given the worst customer service. More