Walser Buick GMC Bloomington

Sales person was nice. But was not train properly I had to go an additional 2 days to complete paperwork which is unacceptable losing time and work. But was not train properly I had to go an additional 2 days to complete paperwork which is unacceptable losing time and work. More

Told it would take 1:30 to do an oil change. Took 1:45 and rep didn't inform me when it was finally done. Then it was parked where it was almost impossible to get out. I've had better service at Took 1:45 and rep didn't inform me when it was finally done. Then it was parked where it was almost impossible to get out. I've had better service at Jiffy Lube for a lot less than $140. More

Day of easy to work with. Over sold warranty, sales person never responded to emails after the sale Over sold warranty, sales person never responded to emails after the sale More

Sales Rep was friendly and helpful kept me informed of was going on & timing of every thing overall it was good experience. was going on & timing of every thing overall it was good experience. More

Friendly Helpful Delivered on work promised The staff was very friendly. Everyone I spoke to was very helpful. They delivered on the work that was promised on time and for the price agreed on. very friendly. Everyone I spoke to was very helpful. They delivered on the work that was promised on time and for the price agreed on. More

Very professional throughout the entire process. The sales person was professional and very helpful. The prosses was smooth and complete. Very Happy with everything. Thanks The sales person was professional and very helpful. The prosses was smooth and complete. Very Happy with everything. Thanks More

Not appreciative of phone generated responses when talking with sales. Not understanding, very quick to tell you no with no explanation. Tried to sell things as extra that were already installed on ve talking with sales. Not understanding, very quick to tell you no with no explanation. Tried to sell things as extra that were already installed on vehicle. Not very good customer service at all. More

This was the first time that I really was disappointed in the service I have received at this location. But this go around was different. I dropped my vehicle off on a Thursday morning and did not have good the service I have received at this location. But this go around was different. I dropped my vehicle off on a Thursday morning and did not have good communication like I have had in the past. On Thursday midday, I was asked for approval for more investigation in which I approved and it was communicated that it would be looked at on Friday. I was not communicated with on Friday and had to leave my vehicle on site through the weekend. It was completed on Monday. My second issue was that I indicated that my left front tire had a slow leak in it and wanted that tire to be looked at. For some reason it was indicated in the video that the sensors were not reporting to the correct tires and it was forgot what I needed to have done which was the left front tire. In a text, it indicates that my passenger rear tire had a leaky valve stem in which I had never had a problem with was repaired. After driving my car for a few days, I noticed that my left rear tire was slowly leaking and that is when I realized what had happened. The tire in which I I wanted to be looked at was indeed not. I decided to stop by on Saturday morning to explain this to the person on duty and was scheduled for an appointment over a week away. It was indicated to me that that was the first available appointment. I do not think it is right for me to have to wait on an issue like this so that was disappointing item number three It seems to me a mistake was made and there was no accountability for it. More

Very friendly and went above and beyond getting things set up. Very friendly and went above and beyond getting my truck set up. Erin did amazing job finding truck and the set up set up. Very friendly and went above and beyond getting my truck set up. Erin did amazing job finding truck and the set up More

Bought a truck here and was looking to buy another new truck. Have also brought my trucks here for years while under warranty as it doesnt cost me anything and the location was very convenient. Warranty e truck. Have also brought my trucks here for years while under warranty as it doesnt cost me anything and the location was very convenient. Warranty ended and I brought one in for a bad injector. They wanted over 3 times what I paid at a local to me shop. Will never do business with walser again! Crooks! More