Walser Chrysler Jeep Dodge RAM

The service department was awesome to work with and was able to get me in and out quickly! able to get me in and out quickly! More

Excellent service and diagnosis. Worked with warranty company to ensure coverage. Friendly service and desk people Worked with warranty company to ensure coverage. Friendly service and desk people More

A little miscommunication when I dropped off my vehicle. I asked if she had the number to my extended service plan and she said yes. A day later when I called to checked on its status, she said the work was I asked if she had the number to my extended service plan and she said yes. A day later when I called to checked on its status, she said the work wasn’t covered and it would be $2300 to fix. I called the dealership I bought my jeep from and asked what was covered with the esp, and was told it was the best one and the work should be covered. He called the company and found that a claim was never put in. Best guess was that the Chrysler warranty didn’t cover it. I called and gave them the number to the esp company and was relieved that the work was covered. I like the video inspection they sent. Very informative and the work done was great. It’s nice having a working a/c. More

When they say something is done it should be done. We shouldn’t have to go back there. We shouldn’t have to go back there. More

Tyler subbed in as my service advisor one day. I spoke with him on the phone one afternoon when we talked about my car’s problem and plan going forth. He wasn’t informed on my vehicle’s maintenanc I spoke with him on the phone one afternoon when we talked about my car’s problem and plan going forth. He wasn’t informed on my vehicle’s maintenance history, which changed the entire way we proceeded with the repair (once I noted to him that the problem - a failed battery - was the second failed battery in less than a year). You can imagine - my projected repair bill went from about $900 to $0. I take my car to your dealership because I trust your dealership and because my car’s ’medical’ history is in one place. The way this repair and related conversations evolved made me question whether there is value in choosing one shop (your shop) for my car’s maintenance and repair. I interpreted Tyler’s initial tone as dismissive, and he noted a few times that he was filling in for my usual advisor … and that, if the problem weren’t resolved that day, I would need to tell my usual advisor the entire scope of our conversation again the next day. Tyler also used repair-specific acronyms during our conversation, in particular regarding some test that would be conducted. My suggestion is for advisors to perhaps use the acronym, then explain what it means. (He was referring to some sort of diagnostic test that would take a long time. I know it started with an A.) I was without my car for a week. I can’t even imagine how busy your shop is. But it seems a ‘simple’ battery issue could have been resolved sooner. This time, thankfully, I had a visitor whose car I could borrow to go to work and do all the living that one does with a car. Usually, however, I am a one-car, one-parent household - and I was seriously wondering if two breakdowns in less than a year on a car with less than 50,000 miles meant I should make a change. I really enjoy my car, and I am glad it is back to fine shape. However, I felt this service interaction could have gone a bit more smoothly. (I did appreciate the text updates I received and being able to text back.) More

Very very very bad. No one said interest was 21percent. No help to resolve problem No one said interest was 21percent. No help to resolve problem More

They fit me in due to car issues and my home move. They were very helpful. They were very helpful. More

Great customer service; everyone I met with questions/concerns were very helpful, especially, Jim, technician who had helped me with my car for oil change/tire rotation. He figured out what I c questions/concerns were very helpful, especially, Jim, technician who had helped me with my car for oil change/tire rotation. He figured out what I couldn’t access my car via keyless entry!! He so NICE/Helpful and answered all my questions!! (Dealership @ Hopkins, MN) More

Service writer did not perform stop/start diagnostic as requested. Indicated work would be performed prior to weekend, but indicated that he had to get another car finished and would not be able to work on requested. Indicated work would be performed prior to weekend, but indicated that he had to get another car finished and would not be able to work on mine. Ended up keeping mine over a week. More

Everything went great. Vehicle repair was completed before the promised time. Kept me informed of the status. Vehicle repair was completed before the promised time. Kept me informed of the status. More