Walser Chrysler Jeep Dodge RAM
Hopkins, MN
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,950 reviews
Came into the dealership 2 years ago and a car that was on your website had been given out as a loaner and we waited around 45 minutes for no reason. Just bought a car and the process took way too long and on your website had been given out as a loaner and we waited around 45 minutes for no reason. Just bought a car and the process took way too long and then the vehicle (only 12,000 miles) had a battery problem and we had to take it in. In addition, your sales reps don’t get paid a commission but it’s clear you’re indenting them and management to sell warranties as we got the hard sale from the rep and the manager even after I said from the beginning we weren’t buying one. Now, the cover for the hitch is missing a screw so we need to go back to the dealership. Overall, it adds up to a average at best experience. More
Booked appointment for recall and factory issues. Recall could not be completed as they did not have part and factory issue with Uconnect is still an issue and continues to pop up on screen. They als Recall could not be completed as they did not have part and factory issue with Uconnect is still an issue and continues to pop up on screen. They also tend to be a day behind all service so the day you show up is typically. 1 day before they actually work on your vehicle. More
Didn't do the basics to instill confidence in their work. I expressed concern about the oil light not going off, was dismissed without a proper check. I also didn't get to see the work done, and the maintena I expressed concern about the oil light not going off, was dismissed without a proper check. I also didn't get to see the work done, and the maintenance reminders were not reset, leaving me unsure if the service was actually completed. More
I arrived at 2 for a 2:30 appointment to have a nail removed from my tire. I told her I had an appointment and was early and she said to leave the keys in the car. An hour later she came and said I was removed from my tire. I told her I had an appointment and was early and she said to leave the keys in the car. An hour later she came and said I was good to go and handed me a receipt. I asked if there was a charge and she said no. I thanked her and headed out. About a mile away I looked at the receipt and noticed that the name on it was not mine but the car was and the service was a tire rotation and oil change. Not what I came in for. I called the service line and was advised to go back to the dealership. Back at the dealership I asked Amber about the wrong name on the receipt and she didn't explain anything and just printed off a new one. The guy next to her asked 'how does that even happen?' And she didn't acknowledge him. I then asked if the tire was fixed and she said we changed the oil and rotated the tires and claimed that is what I said I was here for. I explained that I was there for a tire repair and showed her my scheduled appointment reminder and a picture of the nail in the tire that I took when dropping the car off. She told me to go sit down and she would see what she could do. 75 minutes later she told me it was done. I again asked if there was a charge and she said no. Not once did she apologize for anything and in fact made it seem like I was a bother to her. A simple apology or acknowledgement would have gone a long way. More
Awsome! Keep me calm and since the beginning he keep his positive attitude even when my hopes were down and my anxiety he was able to keep me calm and made o Keep me calm and since the beginning he keep his positive attitude even when my hopes were down and my anxiety he was able to keep me calm and made our process easy, would recommend him to anyone looking for a vehicle! More



