Walser Chrysler Jeep Dodge RAM

We had a good experience at first knowing they don’t work off commission and pricing was fair. When it came down to the final numbers at the end of buying our car, we could tell they make additional money of off commission and pricing was fair. When it came down to the final numbers at the end of buying our car, we could tell they make additional money off the extended warranty and financing. When we declined the warranty and went with our own bank for financing the tone towards us shifted. They were very short and no longer overly happy to help us. We were also interrogated several times for why we are declining the warranty. It was frustrating as we were the only ones in the dealership buying a car that day. So, I am unsure why we were being dismissed for not buying the extended warranty or using you for financing. We were also told the car had a multiple point checklist done to ensure quality. The first time we used our windshield washer fluid the hose wasn’t even hooked up. Overall I don’t think I would purchase a vehicle from here again. More

Steve Belzer is always on top of things when I schedule my appointment. He follows up immediately and if something is amiss he immediately gets things fixed. my appointment. He follows up immediately and if something is amiss he immediately gets things fixed. More

Excellent Service! Will continue to use your dealership for all my customer needs. Thanks for Great Customer Attention Will continue to use your dealership for all my customer needs. Thanks for Great Customer Attention More

I have been using Walser for my routine jeep service and repair needs for many years now. They provide excellent customer service. Recently I met with their sales team member Blake who was amazing. I h repair needs for many years now. They provide excellent customer service. Recently I met with their sales team member Blake who was amazing. I highly recommend this location and team More

Easy to work with. Thorough and knowledgeable. Great communication. Problem fixed in timely manner despite complications Thorough and knowledgeable. Great communication. Problem fixed in timely manner despite complications More

Zero communication and no pictures or documentation like the first time I was in Slow service with incomplete help on issues raised the first time I was in Slow service with incomplete help on issues raised More

Quality care, skilled technicians, exceptional service and an overall great experience every time. Thank you. and an overall great experience every time. Thank you. More

It’s been exactly one week since I dropped off my Chrysler 300 and I have yet to hear from the dealership regarding a diagnosis. The service advisor, Adrian, has been slow to respond and I’m the one Chrysler 300 and I have yet to hear from the dealership regarding a diagnosis. The service advisor, Adrian, has been slow to respond and I’m the one typically following up for an update. I’ve expressed my concern about unexpectedly being without a vehicle for seven days. As a result, I’ve had to rely on rideshare services, which has significantly increased my out-of-pocket expenses. Unfortunately, the only response I received was that no loaner vehicles were available and that I would be contacted if one became available. What’s most frustrating is the clear lack of understanding, urgency, and transparency throughout this process. When I dropped off my vehicle last week, I even offered to test drive it with a technician to help pinpoint the issue, but Adrian assured me it wasn’t necessary. Now, as I write this review, I still haven’t received an update on my car. I’m extremely disappointed with the overall lack of professionalism and communication. This experience More

Jim is an outstanding service coordinator Listened, and made sure all needs were met, in a reasonable timeframe made sure all needs were met, in a reasonable timeframe More

Was told things on the front end that required escalation after purchase. Salesman made promises that required manager escalation after purchase. I.e. wrong license plates and promised a 2nd key fob after purchase. Salesman made promises that required manager escalation after purchase. I.e. wrong license plates and promised a 2nd key fob More