Walser Hyundai

This review is for a used 2024 Hyundai vehicle purchase. I've had five previously great experiences with Walser dealerships (Honda and Subaru) up until this miserable sales and service combo. A few issues w I've had five previously great experiences with Walser dealerships (Honda and Subaru) up until this miserable sales and service combo. A few issues with the vehicle and related post-sale service: I was told it had the full multi-point pre-sale inspection safety check, yet the vehicle was sold with low coolant and a windshield washer fluid delivery system that leaked the entire contents of the reservoir onto the road. I'm assuming the vehicle received either a token inspection sign-off (wink*, wink*, everything should be fine...) or the service team needs some better training on what to look for and how to execute a checklist. I brought the vehicle into the dealership the day after the sale to correct the low coolant and washer fluid issues. The coolant issue was resolved, but the washer fluid immediately drained out again during the ride home. I brought vehicle back to service for leaking washer fluid again, and was told it was really fixed this time, but after multiple "fixes", washer fluid is still draining out of the system, and there has yet to be an ACTUAL resolution to the issue. Regarding the sale: I was promised a copy of the pre-sales inspection record and never received it (after multiple requests - curious). After communicating a number of times with the sales associate regarding the service issues I eventually stopped receiving replies altogether. I was never given a follow up check-in after the sale, which I believe is Walser protocol. The no call is particularly curious considering the issues I had with vehicle right out of the parking lot. The sales pitch on all of the extra warranty items became fairly high pressure and uncomfortable when the sales associate sensed that I might not be interested. After the associate "talked to the manager" I was offered a lower finance rate if I added in the extended warranty, though I wasn't told what the new rate was when I asked (I was only given the new monthly payment), and was no longer offered the lower rate when I declined the extended warranty. Gross. All in all this purchase left a pretty bad taste in my mouth - for Walser Hyundai, and really, for car sales in general. More

Poor communication. The issue was intermittent, which is understandable difficult to diagnose, but communication as to what was happening, who was working on my car, why The issue was intermittent, which is understandable difficult to diagnose, but communication as to what was happening, who was working on my car, why there was a delay, was very poor.. More

Excellent service! Very friendly! Very efficient! Very welcoming! Keep up the very positive spirit of providing very helpful service! Very friendly! Very efficient! Very welcoming! Keep up the very positive spirit of providing very helpful service! More

Great friendly and fast service. I have been to a few different dealerships and this is hands down the best I have ever been too. I have been to a few different dealerships and this is hands down the best I have ever been too. More

The agent listened and took care of my needs. It was Great customer service. I will come for more. Thanks It was Great customer service. I will come for more. Thanks More

This location has one great employee. ROB Erickson was the one person that helped us and actually returned our phone calls. Nothing worth printing anything about any of the other employe ROB Erickson was the one person that helped us and actually returned our phone calls. Nothing worth printing anything about any of the other employees More

I received a text when they started my oil change. I never received a text when finished. I saw a car in the line and realized it was mine. I could have been done 30 minutes earlier if I would have re I never received a text when finished. I saw a car in the line and realized it was mine. I could have been done 30 minutes earlier if I would have received a text it was done. More

I actually enjoy going to my oil change appointments at Walser Hyundai. The waiting area is so pleasant and I always get a lot of work done or get caught up on reading. I bring my laptop and use the wifi. Walser Hyundai. The waiting area is so pleasant and I always get a lot of work done or get caught up on reading. I bring my laptop and use the wifi. I appreciate the popcorn and the coffee and water. The place is so bright and clean and well-kept. I feel comfortable there. Oh, and they always do a great job with my car, too :) More

Sales person was uniformed about the vehicle I was buying. Paperwork took a very long time. Vehicle was brought to the detailing bay for some paint touch up which was not done while I waited. buying. Paperwork took a very long time. Vehicle was brought to the detailing bay for some paint touch up which was not done while I waited. More

Except for some scuffing on the hood finish that needs to be resolved, the purchase went okay. They just happened to have a new Limited in the day I was in. be resolved, the purchase went okay. They just happened to have a new Limited in the day I was in. More