Walser Hyundai

I have either been lucky or the staff is just good at their jobs. Excellence!! their jobs. Excellence!! More

Javier was attentive and was able to keep me informed and educate me on what additional services my vehicle would need to be maintained and last for many miles in the future educate me on what additional services my vehicle would need to be maintained and last for many miles in the future More

Terrific people, great facility! Not as confident about depth of knowledge related to the specific vehicle models and trims. It seems that I was misinformed about towing capacity but Not as confident about depth of knowledge related to the specific vehicle models and trims. It seems that I was misinformed about towing capacity but I can't get confirmation one way or the other from the dealership or from Hyundai directly. The "deal" that was offered turned out not to be that great of a deal because of the financing requirement and somehow Pulse 3000 coverage got added - which seems sketchy to me - but I clearly signed for it so that was on me. There was no budging on the price - perhaps I am just a bad negotiator. I also never heard anything about vehicle home delivery and I had to take an Uber to pick it up. More

2 1/2 hours for an oil change. They apparently lost my order jacket. Service advisor Troy Howard should have followed up a lot sooner They apparently lost my order jacket. Service advisor Troy Howard should have followed up a lot sooner More

I wanted to buy a 2025 Hyundai Tucson XRT from Killeen Hyundai (Keating Auto Group) in Texas, where I live, but I just couldn’t bring myself to buy from this dealership, or other Hyundai dealerships withi Hyundai (Keating Auto Group) in Texas, where I live, but I just couldn’t bring myself to buy from this dealership, or other Hyundai dealerships within an 80 mile radius of Killeen, Texas, when the dealerships in Texas add their dealer accessories onto the vehicle and pass on that cost to the buyer. For example, the Killeen Hyundai dealer added window tint film to the Tucson, even though the vehicle comes with privacy class on all the rear windows and solar tint to the front windows. That tint added by the dealer will increase the vehicle price by over $400.00. The Killeen Hyundai dealer added a GPS device to the Tucson, plugged into the OBD port, even though the Tucson (and other Hyundai vehicles) comes with built in GPS technology that is part of the Bluelink service offered by Hyundai. The Killeen Hyundai dealer also added a windshield protection called C-Bond. This will increase the vehicle price by over $300.00. Before you buy a car from dealerships in Texas, find out what auto group they belong to. Most of the dealerships in the Killeen, Waco, Temple, Round Rock and Kyle Texas areas belong to Keating Auto Group or Penske Auto Group. They all add on those dealer accessories and get you to pay for it. So, what did I do? I rented a car from Hertz and drove all the way to Brooklyn Park, Minnesota just to buy a car from Walser Hyundai in Brooklyn Park, Minnesota, and turned in the Hertz car in Brooklyn Center (Brooklyn Park), Minnesota. Nathan, a Walser Hyundai sales representative at Walser Hyundai Brooklyn Park, was professional, knowledgeable, polite, courteous and most importantly not pushy at all. Unlike the Hyundai dealerships in Killeen, Texas, Walser Hyundai Brooklyn Park does not add dealer add-ons or accessories on their vehicles, trying to get the customers to spend thousands of dollars on unnecessary items. Nathan, at Walser Hyundai is also the expert at selling cars to out-of-state residents. Nathan, the titling team and the finance team at Walser Hyundai ensures that the vehicle sales tax you pay is based on your home address on your driver license. So, if you’re a Texan and you want to buy a car from Minnesota and have the car registered, titled and insured in Texas, you will pay the Texas vehicle sales tax rate (6.25%), not the Minnesota sales tax rate. After being a part of this great experience Walser Hyundai, I can see that Walser Hyundai Brooklyn Park has set an example of how all dealerships in America should operate. More

Fixed leak problem on very short notice. It occurred on a day old car. Thanks It occurred on a day old car. Thanks More

Brought the sub in Tuesday, needed parts which didn’t show up until Thursday.Then the work couldn’t be started because the tech was off on Thursday. Friday, no word from the dealership. I called twice an show up until Thursday.Then the work couldn’t be started because the tech was off on Thursday. Friday, no word from the dealership. I called twice and left voicemail, no response. Drove to the dealership an hour before they closed. No one in the service department except a woman who stared at me from her desk but did nothing. After five to ten minutes, someone wandered in and ask what I wanted. My suv was done but he had to wander from desk to desk to find the paperwork. I had asked the service adviser who took the suv in to take care of an earlier issue, said he would but that didn’t happen. If I hadn’t drove in they would have had my suv for almost a week for a three hour job. Warranty work but was not offered a loaner. More

Have had to bring the vehicle I purchased on 7/7 into repair multiple times. One of the visits the vehicle was at Walser Hyundai BP for 8 days with no work completed on it. Multiple calls were placed t repair multiple times. One of the visits the vehicle was at Walser Hyundai BP for 8 days with no work completed on it. Multiple calls were placed to dealer with limited return calls. No loaner was available More

Natasha in Service was great to work with; it took several hours to diagnose and device my vehicle, but I drove away satisfied with the work. several hours to diagnose and device my vehicle, but I drove away satisfied with the work. More

Steve from service was great to deal with. We had a breakdown while on holiday from Canada. They assisted with a rental car, warranty work and an Uber to and from the airport. Got our car back We had a breakdown while on holiday from Canada. They assisted with a rental car, warranty work and an Uber to and from the airport. Got our car back in working order to make it back home. Very much appreciated given the circumstances. More