Walser Hyundai

Friendly staff and good service! Wait time was explained, and ended up being less than originally estimated. The cost/warranty was explained as well. Wait time was explained, and ended up being less than originally estimated. The cost/warranty was explained as well. More

Good service department. Friendly front desk people. Beautiful waiting area! Love the coffee and chocolate machine. Liked that there was also water bottles available. Tha Friendly front desk people. Beautiful waiting area! Love the coffee and chocolate machine. Liked that there was also water bottles available. Thank you! More

Timothy was incredibly patient and as resourceful in helping us with our concerns, reassuring and being as supportive as could be during some bouts of anxiety. My partner is on the autism spectrum and T helping us with our concerns, reassuring and being as supportive as could be during some bouts of anxiety. My partner is on the autism spectrum and Timothy did his best to accomodate and redirect to better get a grasp on his ability to assist. In the end, he excelled at guaranteeing our issues would be resolved, despite some setbacks out of any one’s control - he made certain we’d not be incurring further headaches as well and was easy to contact. With each request made, Tim was able to find solutions. Grateful for this dealership’s customer care team - my partner encountered many employees. Everyone in the service department was excellent as were the rest he encountered. Only down side is we have to drive an hour, but we do so understanding we are going ti be well taken care of and it is worth the trek. Thank you! More

Friendly, fast, courteous. Knew my name / my goal as I was driving in. Very professional and no nonsense. Knew my name / my goal as I was driving in. Very professional and no nonsense. More

Thomas was great salesman but waiting for the paperwork and the amount of paperwork was way too long. Everyone was very professional and polite. and the amount of paperwork was way too long. Everyone was very professional and polite. More

Rhett was incredibly patient and as resourceful in helping us with our concerns, reassuring and being as supportive as could be. He made everything as simple as it could be. He kept is in the loop as helping us with our concerns, reassuring and being as supportive as could be. He made everything as simple as it could be. He kept is in the loop as we had ordered a new Hyundai Santa Fe. It all went perfectly. He explained the entirety of the vehicle to us - and he actually knew all about this new model. I really appreciated his attention to detail More

Scott Hurley was amazing, this is my second purchase and I will continue to come back. The service is outstanding, red carpet I would say. I will continue to come back. The service is outstanding, red carpet I would say. More

Disappointed in my experience. I’ve bought 3 cars from them and they’ve always be so great. I do think this was out of the norm. I’m not sure we whom I’m rating in Rate People I I’ve bought 3 cars from them and they’ve always be so great. I do think this was out of the norm. I’m not sure we whom I’m rating in Rate People I worked with that said administration Dept. Whoever did the physical work did a good job More

We have been customers at this location for many years & have purchased several cars from this dealership. My appointment yesterday was a complete disaster! It was made some 3 weeks ago for an oil change have purchased several cars from this dealership. My appointment yesterday was a complete disaster! It was made some 3 weeks ago for an oil change plus the purchase of new tires for our Santa Fe 2011. It was communicated to me that if there was any issues getting the tires, I would be contacted. So, I showed up for my appointment as scheduled on Monday April 29th @ 7 am expecting to get new tires along with my oil change. The tires were never ordered & now I have to go back on May 1st to have my tires put on. I did speak directly with the service manager regarding this whole issue. The oil change was done without incident on April 29th. Plus no communication was made to me / us period there were any issues regarding getting the tires to the shop. Very frustrating! The service person that checked me in did a fine job & was very polite / helpful. More

Had problems with service center. Was told I had problems with a tire although not noted on service record I received. Spoke with service manager was told would investigate and call b Was told I had problems with a tire although not noted on service record I received. Spoke with service manager was told would investigate and call back. Tried 4 times and left messages but no response. Next in management More