Walser Hyundai

First off, I will say we got a fair deal, not a great deal. We're happy with the vehicle. Now for some advice and what was disappointing about our purchase experience. If you've a mind to buy a Hyunda deal. We're happy with the vehicle. Now for some advice and what was disappointing about our purchase experience. If you've a mind to buy a Hyundai in the Twin Cities area, check out Walser's on line prices; they won't bargain with you other than whatever incentives are being offered. With that offer in mind, go first to their competitors and see if you can strike a better bargain. If you have a trade in vehicle, do your homework as far as the value of your trade in. I guarantee, you will be low balled as to the value of your trade in and how you won't find a better offer - don't believe them. I would strongly recommend you go to a car buying service such as caredge.com; pay attention to the advice they give. (KBB and Edmunds have been losing some credibility lately). Go to used vehicle sites such as Carvana or Carmaxx to see what your trade in is selling for. Keep in mind the dealer will need to make some profit off your trade in, but your trade in is where you have some leeway in making a better overall deal for your new car. If you feel you're being low balled or lied to; walk. We did, and got a call back with a better offer for our trade in. I regret not staying firm on the minimum I would accept, feeling we could easily have been offered $500 to $1000 more for our trade and allow Walser to still make a fair profit off of our trade. That's neither here not there because we accepted the offer. Just my 2 cents worth on the deal itself. Next, the purchase experience. I could only describe it as an ordeal. We spent five stinking hours trying to work out a purchase (six if you count the trip back to the dealership when we were called and offered a better price on our trade). We were supposed to deal with one salesman through the process but ended up with constant consultations between the saleslady and her supervisor (?) with lengthy gaps in the time it took to get back to us with answers. (I will say, the lousy background music didn't improve our disposition during this lengthy stay... is there anything wrong with being able to converse without background noise?) The experience was 'annoying,' 'aggravating,' 'tedious,' at times, 'borderline insulting.' However; in the end we bought the vehicle, and are happy with it. I just wish we could have cut to the chase as far as the offer on our trade and saved all involved a whole lot of time. Oh, one other thing, the Document Transfer Fee. Shame on the State of Minnesota for allowing this $200 gouge. $200 to mail or electronically transfer the deal documentation. I don't know if this is a gift to the dealership or if they "have" to charge this amount, but it seems a legal swindle to me. This review asks Would you recommend this dealership? I intended to leave this blank but it won't let me, so it defaulted to "No." I would neither recommend nor not recommend. I'm sure there are plenty of folks out there quite satisfied with Walser. More

Very professional service by the entire Walser sales team. Would recommend them for your Hyundai purchase. team. Would recommend them for your Hyundai purchase. More

Everyone at Walser Hyundai is helpful and dedicated to customer service of the highest order. customer service of the highest order. More

Employee are nice, and very helpful to me when I’m have questions or concern about my vehicle.. Waiting area is nice .and convenient location . questions or concern about my vehicle.. Waiting area is nice .and convenient location . More

KEY recall work lock changed on the tucson as per company recall received in the mail. recall received in the mail. More

Great experience on my new car purchase! Tim Strobel was extremely knowledgeable and made the buying process easy Thanks to Tim and the rest of the team at Walser Tim Strobel was extremely knowledgeable and made the buying process easy Thanks to Tim and the rest of the team at Walser More

It went really well. What I had ordered had goten done quickly. and the question I haad for who had done my heated seats when I bought the car in 2015 was answered quick What I had ordered had goten done quickly. and the question I haad for who had done my heated seats when I bought the car in 2015 was answered quickly. More

Caleb and Rhett were great to work with. They were both very friendly and professional. Great car buying experience. They were both very friendly and professional. Great car buying experience. More

It was fast, easy and efficient! Lots of care was taken to get me into the correct vehicle at the right price point. Thank you for the guidance, great experience! Lots of care was taken to get me into the correct vehicle at the right price point. Thank you for the guidance, great experience! More

Rhett was great, very helpful, answered all my questions even though he was busy with other customers. even though he was busy with other customers. More