Walser Toyota

From start to finish everything went smoothly! I came at a busy time but was talked to within five minutes of me pulling into the service drive. You guys are awesome and my service advisor was so I came at a busy time but was talked to within five minutes of me pulling into the service drive. You guys are awesome and my service advisor was so friendly and personable. More

Have always had good service and cost estimates. Went to get a set of tires with an appointment. Got there early and they said it would be 3-1/2 to 4 hours. Six hours later I checked on it. They sai Went to get a set of tires with an appointment. Got there early and they said it would be 3-1/2 to 4 hours. Six hours later I checked on it. They said tires were delayed and they would get right on it. After 9-1/2 hours they confessed that they didn't actually have the tires. I was not happy. We rescheduled for the following week. I wish they would have told me much earlier. Wasted an entire day waiting for something that wouldn't happen. More

They are always helpful and they listen to me. They do good work….they are available when I need them. They do good work….they are available when I need them. More

Professional, prompt, courteous, efficient, thorough, one small issue that I will follow up on re: a wheel cover, otherwise, all great small issue that I will follow up on re: a wheel cover, otherwise, all great More

While my advisor was very professional I have little faith that my car problems were handled truthfully. I was told I needed a new battery, a firmware update and something to fix my airbag system that r faith that my car problems were handled truthfully. I was told I needed a new battery, a firmware update and something to fix my airbag system that required a back ordered part. The total was over $1500 dollars. After saying no thanks and taking it to a family members body shop all I needed was a new battery. Would not recommend Walser to anyone based on this experience. More

the best dealarship ever and i would recommend to my friends and family and everyone whos looking a car friends and family and everyone whos looking a car More

Just using my Google review. I don’t usually leave reviews, but after two disappointing visits, this feels like the only way to be heard. Both times I’ve brought my car in I don’t usually leave reviews, but after two disappointing visits, this feels like the only way to be heard. Both times I’ve brought my car in for an oil change, I was told it would take about an hour. Both times, it took over two and a half hours. If I hadn’t already purchased a multi-visit oil change package, I would have taken my business elsewhere. On my first visit, I was told every oil change includes a multipoint inspection. That doesn’t seem to be happening. Two of my belts were torn along their entire length, and nobody caught it. When I got home, I was removing and reinstalling my skid plates because they never install them correctly and I noticed that they were torn from under the truck. I chalked that visit up to a fluke and decided not to say anything. Unfortunately, my second visit, which just wrapped up, was the same story: quoted one hour, waited two and a half. I’d like to see this service center give customers accurate time estimates and actually perform the inspections it promises. Until then, I can’t recommend it. More

I have been going to this dealership for 14 years! This was my worst experience so far and I have noticed a drop off in the quality of service over my past few visits. The new building is impressive, This was my worst experience so far and I have noticed a drop off in the quality of service over my past few visits. The new building is impressive, but I can't help but notice there are too many cooks in the kitchen. When I drop off my vehicle, it often takes 5-10 minutes to be greeted while there are 10-15 service writers scattered about. This is even worse going to pick up a vehicle. I would suggest having a dedicated reception system! I was also frustrated with the lack of communication on this past visit. I was told I would get my car back the next day, then a call the next day saying it would be another day, then no call for 2 full days, then a call on Sat. saying it would be ready on Monday. No call on Monday, finally got a call on Tuesday saying it was ready. Just communicate and I would not have been so frustrated!! If the decline in service continues, I will find a new dealership! More

I am not happy since my car was driven without my knowledge. I saw someone drive it and asked the service desk why and his response was there are many white cars, it isn't yours. Then a short man app knowledge. I saw someone drive it and asked the service desk why and his response was there are many white cars, it isn't yours. Then a short man approached me and asked if I would consider selling my car. I did not realize what was going on until I checked out and my seat had been changed for a short person, the auto lights had been turned off. This is not acceptable since I did not give permission. I came in my for my last warranty service. More

Expensive and seems overstaffed. They ran out of oil and I had to reschedule my appointment. At next appointment they did not get the car completed in 8 hours time. I had to rent a c They ran out of oil and I had to reschedule my appointment. At next appointment they did not get the car completed in 8 hours time. I had to rent a car from them (at a discount). I was sent an email coupon from them for 20% discount in service. Even though it was in my record, they did not apply it until I reviewed the invoice. With all the professional trappings, the service is not. More