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Walt Massey Chevrolet GMC Lucedale - Service Center

Lucedale, MS

4.7
389 Reviews

389 Reviews of Walt Massey Chevrolet GMC Lucedale - Service Center

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August 08, 2025

Great She was really sweet and helpful She was very resourceful and kind spirited Outstanding More

by elliott_capasso247
Recommend Dealer
Yes
Employees Worked With
Allison Scott, Allison Scott
Aug 08, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

So glad to hear you had such a positive experience! We’re thrilled she was able to assist you with kindness and resourcefulness, and we’ll be sure to share your compliments with her.

August 08, 2025

Very efficient and straightforward. The way everyone wishes dealerships were. Pricing for maintenance fair and no one trying to fix what doesn't need it , just to charge more money. More

by Anthonybriggssr
Recommend Dealer
Yes
Employees Worked With
Phil crew
August 08, 2025

Very great service. Friendly and very helpful. I really enjoyed being there. Will be back More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2025

Jessica was great! Very friendly and outgoing. My daughter picked me up so I didn't have to wait. More

by Christinahomer1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

So glad to hear Jessica made such a great impression! Her friendly and outgoing personality truly helps make visits enjoyable, and we’re happy everything worked out so smoothly for you.

August 06, 2025

Kenda is very helpful and professional. They got my taken care of quickly and the repair worked well. More

by rparker0829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Latisha Goff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re glad Kenda was able to help you so quickly and professionally. It’s great to hear your repair went smoothly and worked out well!

August 04, 2025

Top notch customer service oriented, this type of service is hard to find these days. This team completed a catalytic converter overhaul in 5 hours and that includes 2 hours of driving round trip. I have had More

by Keith Perrenoud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parnell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re incredibly grateful for your thoughtful feedback. It’s moments like these that define who we are, and we’re proud our team delivered the kind of care and urgency your family needed. From leadership to frontline staff, we believe in doing right by our customers—and we’re so glad that came through in your experience. Thank you for sharing your story and for spreading the word!

August 04, 2025

I went there to get my Buick Enclave checked out and Foster was the auto technician. I was informed of all kinds of issues over $9,000 worth I had a second opinion All your information was false!!! More

by NOEMAIL23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Foster in Auto Repair , Allison Scott
Aug 05, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re sorry to hear about your initial experience and appreciate you taking the time to speak with our General Manager, Phillip Pogue. After looking into the situation further, it’s clear there was some miscommunication around the inspection findings. Our goal was to provide a full overview of your vehicle’s condition, not to pressure or alarm. We’re committed to transparency and have already addressed how these situations should be better presented moving forward. We appreciate the opportunity to work with you and are here to help you make the best decision for your vehicle.

August 02, 2025

Everyone I dealt with was nice. The only thing I waited longer than I expected having an appointment. But overall I was pleased. More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Moorman. It is always a pleasure to see Danny. He’s the best. , Allison Scott
Aug 05, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re glad to hear you had a positive experience overall and that our team treated you well. We appreciate your patience with the wait time and will use your feedback to continue improving. Thank you for choosing us!

August 01, 2025

Everything is good with Walt Massey I’m gonna buy all my vehicles from Them More

by adrain27_lawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Scott
Aug 02, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

That means a lot to us! We’re honored to have earned your trust and loyalty—thank you for making us your go-to for all your vehicles!

July 31, 2025

Excellent service and very professional team that worked very well to put this deal together for me. I am beyond pleased with the truck and everyone at WM Chevrolet More

by joe.whitlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shemuel McCraney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Hollinghead
Jul 31, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re so glad to hear you’re loving your new truck! Our team takes pride in working together to make the process smooth and enjoyable, and it’s great to know we hit the mark. Thank you for the kind words!

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