Walt Massey Chevrolet GMC Lucedale - Service Center

We took our Buick in because it was showing theft and trac service warnings. We were told the only issue was low voltage and the battery needed to be replaced and to remove the bedazzle ring because it m trac service warnings. We were told the only issue was low voltage and the battery needed to be replaced and to remove the bedazzle ring because it might be causing the theft warning. Since we had a warranty on our battery with advanced, we picked it up and took it to them to be replaced. Advanced popped the hood and immediately realized one of the cables had come loose and that was the reason for the low voltage code. They secured it and tested the battery which showed the battery was good. We are still having issues with the trac. 😌 More

They are always extremely friendly and efficient. I would definitely recommend them to anyone looking for service. I would definitely recommend them to anyone looking for service. More

Jessica was very knowledgeable and explained everything. She was kind and helpful. The technician done a good job as for as I know. I will be using Walt Massey in the future. She was kind and helpful. The technician done a good job as for as I know. I will be using Walt Massey in the future. More

Very friendly and helpful. Timely and professional service answers questions and gives good advice Nice Timely and professional service answers questions and gives good advice Nice More

She was efficient, communicated well and was the only one who made the effort to see if my part came in (after many calls) AND had it installed the same day. Appreciate her being so helpful! who made the effort to see if my part came in (after many calls) AND had it installed the same day. Appreciate her being so helpful! More

Great people to work with! Really seem to care about the customer and his needs! Really seem to care about the customer and his needs! More

Awesome facility with state of the art equipment. Service department is amazing and Mrs. Jessica is Awesome to deal with. Always courteous and very helpful with servicing and upcoming services that Service department is amazing and Mrs. Jessica is Awesome to deal with. Always courteous and very helpful with servicing and upcoming services that are needed. More

Service waiting area, small and very cold not a good setting for someone waiting on your vehicle setting for someone waiting on your vehicle More

The absolute best place to do business in Mississippi! The staff is courteous and professional. The staff is courteous and professional. More

I had a problem with my air conditioner and was scheduled an appointment on Wednesday morning for 1 1/2 day service so I was supposed to have car back by Friday and had an important trip to make to TX I ca an appointment on Wednesday morning for 1 1/2 day service so I was supposed to have car back by Friday and had an important trip to make to TX I called Friday evening to find out about my car then later received message that my car would not be available until Monday!! No explanation was given When I did receive my car on Monday afternoon there were multiple deep scratches on my dash panel below the stereo and on the side the panel was open and not attached on the inside windshield also had several greasy forehead prints on it and my door panels were coated in pollen where apparently doors were left open. I have bought 3 cars from Walt Massey in Lucedale and this has by far been the worst service I have ever had! Someone needs to check behind these service dept guys and make sure they have not messed up people new cars! I know there were pics taken before work was done so where are the pics after? I was told by Allison that the piece that is scratched would be replaced but had not heard anything more until I notified her today to see when it would be repaired and was told it is on “back order” More