Walt Massey Chevrolet Hattiesburg

I truly cannot say enough good things about our experience with Walt Massey of Hattiesburg, especially Austin Bond and Gifford! We came in feeling pretty discouraged and honestly a little overwh experience with Walt Massey of Hattiesburg, especially Austin Bond and Gifford! We came in feeling pretty discouraged and honestly a little overwhelmed. We were upside down on our Jeep, and on top of that, it had become a constant source of stress with one problem after another. We felt stuck—continuing to put money into a vehicle that kept giving us trouble while owing more than it was worth. We really didn’t know what our options were or if there was even a realistic way out of the situation. From the very beginning, Austin was incredibly patient, honest, understanding, and genuinely interested in helping us figure out what would work best for us. We never felt pressured, rushed, or like we were simply another sale. One thing that especially stood out to us was how patient he was while we figured out what we actually wanted. We initially came in with one type of vehicle recommended to us, but ended up looking seriously at three completely different options. Not once did Austin try to push us toward one over the others or make us feel like there was a “right” choice he wanted us to make. Instead, he took the time to go through each vehicle with us, explain the different features and specifications, and honestly discuss the pros and cons of each one. He gave us the information we needed and then allowed US to decide what fit our needs best. That kind of honesty and no-pressure approach meant so much to us. In the end, they were able to help us get out from under the Jeep and into a BRAND-NEW Chevy Equinox that we absolutely love! Not only did we end up with a new vehicle, but we were also able to get several upgrades, additional warranties, and extra protection that gave us so much more peace of mind going forward. It is hard to explain the relief of walking in feeling trapped by a vehicle that had become such a financial and emotional headache and walking out in something brand new that we felt comfortable and confident in. Gifford was wonderful as well when it came time to finish the financial side and paperwork. He was patient, thorough, and took the time to explain everything to us. We never felt like papers were just being put in front of us to sign. We appreciated knowing what we were agreeing to, what was included, and what protections we had. What meant the most to us throughout the entire experience was simply the way we were treated. They understood that this wasn’t just about us wanting a new car. We needed help getting out of a situation that had become a real burden for us, and they treated that situation with patience and understanding rather than judgment or pressure. We walked into Walt Massey worried about what we were going to do and walked out with an enormous weight lifted off our shoulders—and a beautiful new Chevy Equinox! We are incredibly thankful to Austin, Gifford, and everyone at Walt Massey of Hattiesburg who helped make this possible. The patience, honesty, transparency, kindness, and genuine effort they showed us throughout the entire process is something we will not forget. If you are looking for a dealership where someone will actually LISTEN to your situation, give you honest information, let you consider your options without pressure, and genuinely work to help you find what is right for YOU, I cannot recommend Walt Massey of Hattiesburg enough. And absolutely ask for Austin Bond! Thank you all again for taking a situation that we were dreading and turning it into an experience we are genuinely grateful for. We appreciate everything you did for us more than you know! ⭐⭐⭐⭐⭐ More

The sales dept was extremely helpful and professional,our sales woman was fantastic and really seemed to care sales woman was fantastic and really seemed to care More

Always good service Love that they pick up and drop off my vehicle at service time. my vehicle at service time. More

Great experience. Jessica is great, will be back for the next vehicle purchase. Great Dealer in midtown. Jessica is great, will be back for the next vehicle purchase. Great Dealer in midtown. More

Had a wonderful experience! Quick friendly service . I’m supper excited about my new vehicle and everyone was supper helpful Quick friendly service . I’m supper excited about my new vehicle and everyone was supper helpful More

Great services all the way around will definitely be back if something goes wrong with my vehicle if something goes wrong with my vehicle More

Very professional easy to deal with nice clean dealership vehicle was nice and clean with a full tank of gas vehicle was nice and clean with a full tank of gas More

For some months, I have been thinking about trading in my vehicle for a new one. Finally, I contacted Carrie, as she sold me the old one and said I want to get this vehicle in this color, etc. After emaili vehicle for a new one. Finally, I contacted Carrie, as she sold me the old one and said I want to get this vehicle in this color, etc. After emailing back and forth, mostly me asking a lot of questions, I called Carrie, and we worked on building exactly what I wanted. She gave me a great dollar amount for the trade-in, a great deal on the new 2027 and by paying cash, the bottom line was unbeatable! Cannot wait for it to arrive! Carrie and Walt Massey Chevrolet are the best! More

Service bulletin, you fixed it Fixed it ten more words. Don't ask for 10 more words. Don't ask for 10 more words. More

Took care of my issues, pleasant to deal with. Will come back if I have any other issues. Will come back if I have any other issues. More