Walter's Audi

Best customer service experience, ever ! My 2006 Audi had logged over 200,000 miles and it was time to invest in a newer model than put money into a tired horse. My initial service rep, Alex My 2006 Audi had logged over 200,000 miles and it was time to invest in a newer model than put money into a tired horse. My initial service rep, Alex Ortiz, introduced me to the sales manager (Mike) and he recommended that I work with Syed Ali. It was a wise choice. I found Syed to be mature and professional, and very accommodating. Based on my budget, he presented several options and made the selection process very simple. Both Syed and Mike bent over backwards to get the numbers down within my budget and provided excellent financing options. In the end, I left Walters Audi of Riverside with a beautiful car and one of the best Extended Warranty Packages I've seen. I have been a "Mercedes guy" for quite some time, but after test driving the Audi vehicles and coupled with the excellent customer service that was provided by everyone, especially Syed, I will be working and referring my friends and family over to Syed going forward. Thanks hombre', you're the best ! More

Always excellent service I have been taking my Q5 here for 4 years. I highly recommend this dealership. I have had different service advisors over the years,I have to say all I have been taking my Q5 here for 4 years. I highly recommend this dealership. I have had different service advisors over the years,I have to say all EXCELLENT !! More

Riverside Audi service Mr. Alex Wong, service advisor is very knowledgeable about vehicle repair and more importantly is able to effectively articulate the vehicles issues t Mr. Alex Wong, service advisor is very knowledgeable about vehicle repair and more importantly is able to effectively articulate the vehicles issues to me, the customer. Excellent employee. More

Dealership did a great job Alex Ortiz did a wonderful job taking care of all my service needs. Jon does a great job making sure the staff and the store is always on point and ma Alex Ortiz did a wonderful job taking care of all my service needs. Jon does a great job making sure the staff and the store is always on point and makes me feel very welcome. More

Excellent Service and Experience I went to the dealership after having seen a car I was interested in online. I made an appointment online and Tanya confirmed the appointment with me. I went to the dealership after having seen a car I was interested in online. I made an appointment online and Tanya confirmed the appointment with me. She was very accommodating and friendly. As I arrived at the dealership I was greeted and Mr. David Le helped me. We inspected the car I was interested in and test drove it. Throughout the entire time Mr. Le was extremely kind, insightful, and personable. He never made me nor my family feel pressured to do anything. After the test drive we walked into his office and began the paperwork. It was an extremely smooth process with absolutely no hassle. The price that I got on the car was the best on the market and I am extremely happy with my purchase. Mr. Le even offered us coffee and tea as we waited during the process. After the paperwork was done we were assisted by Mr. Rob Little who dealt with the DMV paperwork. Once again, Mr. Little was friendly and personable and never forced us to get anything we didn't want. We were approximately there for 1 hour and a half to two hours. I have nothing but amazing things to say about this dealership and would hands down recommend anyone looking for an audi to come here. Thank you again to the amazing staff at this dealership. More

Excellent Brett from Walters Audi is an outstanding individual who goes above and beyond for his clients. He is knowledgeable, articulate with a Can Do attitude Brett from Walters Audi is an outstanding individual who goes above and beyond for his clients. He is knowledgeable, articulate with a Can Do attitude. This is a second vehicle I have purchased from this dealership and from this individual More

Excellent service My husband and I always received very friendly, fun and excellent services from Alex. Looking forward to our next 10,000 mile services with our 2018 My husband and I always received very friendly, fun and excellent services from Alex. Looking forward to our next 10,000 mile services with our 2018 Q5. More

wonderful sales force and finance manager David Le, was very helpful, nice and professional. It was not a hard sale job -which I dreaded going in- it was more like just explaining to me abou David Le, was very helpful, nice and professional. It was not a hard sale job -which I dreaded going in- it was more like just explaining to me about the cars and answering my questions. Of course I love my S5. thank you David Le. More

Was well taken care of by my service adviser I visited Walter’s Audi for a scheduled service. I think I had the best experience with a service adviser so far with Alex Wong. He treats you well, r I visited Walter’s Audi for a scheduled service. I think I had the best experience with a service adviser so far with Alex Wong. He treats you well, respects you, doesn’t come off as “too busy for you” and doesn’t treat you like you don’t know anything. Sometimes in the past I’ve felt like the adviser didn’t take enough time to explain the service being done, the reason for the service, or communicate with me effectively or treat me in a genuine fashion. I think that as a service adviser, it’s easy to have fake interactions with customers, since you’re handling so many people, and many of them know nothing about cars. But Alex took the time to connect with me and do a thorough job when going over paper work, and checking me out. You can tell he wants to make the customer feel taken care of. Thanks Alex. Also a shout out to Phil Braun who sold me my vehicle a couple years ago — he did a great job. He’s also a really genuine and stand up sort of guy, treats you with respect and dignity, and just enough patience (important in sales!). More

Quality Car, Easy and Classy Experience My wife and I felt secure in purchasing our certified preowned Audi A4 at Walter's Audi. Marcos Morales was our sales guy and took care of us before a My wife and I felt secure in purchasing our certified preowned Audi A4 at Walter's Audi. Marcos Morales was our sales guy and took care of us before and after the purchase. They proved through action that they stood behind the CPO car that they sold to me. I found some issues with the paint the day after the purchase. I texted Marcos and he scheduled a time for me to come if for them to buff out the issue. This is is a great dealership! More