Walter's Audi

Great First-time Experience I was assisted by Chuck Cerda in purchasing an A3 over the weekend. Chuck provided professional customer service and was very knowledgable about the c I was assisted by Chuck Cerda in purchasing an A3 over the weekend. Chuck provided professional customer service and was very knowledgable about the car, answering all of my questions and concerns. With the great service Chuck provided, I will definitely be back in the future to make another purchase. More

Positive Puchase Experience I was in the market for a new SUV and had settled on an Audi SQ5. I intended to make the purchase through a car buying discount service. The nearest I was in the market for a new SUV and had settled on an Audi SQ5. I intended to make the purchase through a car buying discount service. The nearest sales location honoring this program was Walters Audi in Riverside, some 100 miles from my home and a dealership I'd no experience with. I was fearful that I'd have a less than positive experience. Nothing could have been further from reality. Sales representative Brett McKinley and Chuck Cerda were thoroughly professional, extremely knowledgeable about the vehicles features and options. The sales process was handled smoothly with no issues settling on a trade in value for my former car nor in obtaining the significant discount from the buyers program. I am now the proud owner of a new SQ5. I'd return to Walters for my next purchase without question. More

Very good at his JOB! Jay, Really made it happen fast and painless. I didn't even have to go in to dealership. He mailed me paperwork for my wife and I to sign. We ret Jay, Really made it happen fast and painless. I didn't even have to go in to dealership. He mailed me paperwork for my wife and I to sign. We returned the paperwork and DONE! More

Revising my review At the bottom of this review is my original post. However, that review was submitted one week after purchasing the vehicle. It has now been one month At the bottom of this review is my original post. However, that review was submitted one week after purchasing the vehicle. It has now been one month since my purchase and my buyer experience has changed dramatically. So yes, the deal I got for my 2015 Audi A3 was as advertised and both Andy and Chuck were friendly and professional. That part hasn't changed. What has motivated me to revise my review is how I have been treated since my initial visit. Issue #1 - The day I purchased my vehicle, Chuck was unable to find both keys so one would have to be ordered. I would also have to go to the dealership (ugh!) to have the key programmed. Okay, not thrilled about having to drive in to get the key programmed, but what can you do, right? I tell Chuck that I'd like an appointment as early as possible so I can stop by before work. Chuck obliges by making an appointment for me at 7 a.m. Great, I can get there right at 7 a.m., have my key programmed and be only a few minutes late to work. Well, this morning was my scheduled appointment and I'm at the Service Area at 6:57 a.m. Javier comes out to greet me and asks if I'll be waiting while the key is programmed. I told him I would be waiting and then he informs me that the Technicians don't start until 8 a.m.!!!! So why in the world would my sales rep make an appointment for me at 7 a.m. when the work can't even begin until 8 a.m?!?! I couldn't wait around until 8 a.m as I would be well over an hour late for work so I left....furious that I wasted an hour of my time. Issue #2 - I get a phone call from Andy two weeks after purchasing the vehicle. Andy informs me that there is a problem with the agreement and VW Financial Services won't honor the deal because my credit score was borderline Excellent/Good. Andy asks if I can come in to sign a new deal and that my monthly payment will increase slightly. Excuse me...what did you just say?! So did our handshakes and my 20 initials and three signatures not mean a single thing? Also, they ran my score before we signed documents so it wasn't like I was hiding anything. I told Andy that I would rather return the car if they were going to renege on the deal. It wasn't that my monthly payments would increase slightly, it was about the principle. Andy told me he would see what he could do and get back to me. Well, he never followed up with me (I had to call Chuck to find out the resolution) but I did learn that Walter's picked up the difference. Issue #3 - This one is minor, but is a perfect example of how Walter's over-promises and under-delivers. I purchased the Eck Bond Performance Appearance Protection for my car. This was added during the document signing process. At that time Andy had agreed to e-mail me more information about the Eck Bond (what it covers, how it works, what to do in case I need to file a claim, etc.). Well, I never receive the information. I let it slide since I can just get that information when I have the Eck Bond applied to my vehicle. So after it's applied, I ask Javier and he says he'd also e-mail me additional information. Well, I still didn't receive anything. So I call Chuck and ask for a third time to get more information about the Eck Bond program to me. It took me three tries to get the additional information. Overall, I am not impressed with Walter's as I expected more from an "award winning" dealership. I'm not saying don't take your business there, but don't expect much more than any other dealership. --Original Post-- I recently purchased an Audi A3 TDI from Walter's Audi and the entire process was as pain free as possible. We were helped by Chuck Cerda and Andy Bartoli who were both extremely professional and friendly. The deal was just as advertised and we could not be happier with our decision to go to Walter's! More

I could not have had a better experience I couldn't believe it....I had a relatively minor problem with my Audi R8 and the shop foreman,Brian Finn,, actually came to my house to check out the I couldn't believe it....I had a relatively minor problem with my Audi R8 and the shop foreman,Brian Finn,, actually came to my house to check out the problem.....he fixed one of the problems at my house and then arranged Audi roadside to have the car flat bedded to the shop.....once at the shop I was kept continually informed by Stacy Samuel,service advisor,about the work being done on my vehicle...Walters is fortunate to have both Brian and Stacy on the team.....it's customer service like this that will keep me coming back to Walters for future assistance More

expedited service provided by Jay Baik Jay Baik really pulled through to put me into a new Audi. Everything what I wanted regarding pricing, and etc...he made it happen for me and I am a v Jay Baik really pulled through to put me into a new Audi. Everything what I wanted regarding pricing, and etc...he made it happen for me and I am a very satisfied customer. He didnt waste my time like any other dealerships that I've experienced in the past. Thank you Jay for all your help. More

Absolutely Professional Chuck was very friendly and made my over all car buying experience wonderful! I dread having to deal with car salesman but Chuck made the buying proce Chuck was very friendly and made my over all car buying experience wonderful! I dread having to deal with car salesman but Chuck made the buying process so smooth and easy. Completely opposite of my past experiences. Best experience thus far. More

Brett McKinley at Walter's Audi! The best! I went to Walter's Audi and Brett McKinley looking for a very specific car - a manual transmission 2015 A4 - and he went above and beyond to find me t I went to Walter's Audi and Brett McKinley looking for a very specific car - a manual transmission 2015 A4 - and he went above and beyond to find me the perfect car. Brett was patient with my every request, got me info I didn't even think to ask for, and was really friendly and attentive throughout the whole process. He even offered to help me with turning in my old car, which was not an Audi. I will definitely give Brett a call when I am looking for a new car after this lease expires. Great experience overall! More

Good experience at Walter's Audi I purchased my A4 from Walters in 2012 and have been pleased with the sales and service departments. In particular I would like to recognize Stacy in I purchased my A4 from Walters in 2012 and have been pleased with the sales and service departments. In particular I would like to recognize Stacy in the service department for always being there with a great attitude and helpful suggestions when the car needed service and I required a loaner Stacy always takes care of me! I would strongly recommend this dealer to anyone. More

Veronica A. Truly Exceptional I want to share my experience at Walter's Audi in Riverside California, I arrived at the dealer after hours to pick up my Q7, Todd in the sales dept. I want to share my experience at Walter's Audi in Riverside California, I arrived at the dealer after hours to pick up my Q7, Todd in the sales dept. assist me not only did he help me with the retrieval of my vehicle but I had a lot of questions about my Navigation and Audi connect.He spend 45 min of his time helping me understand my Q7 thank you Todd for the truly exceptional service. More